Quality Management Leader — CI & Process Excellence

Visionworks of America; Schertz (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Visionworks of America is seeking a results-driven Quality Management Leader to develop and manage our dedicated Quality Management System (QMS) across the organization. You will lead cross-functional teams to achieve the business objectives and ensure the highest quality products for internal and external customers in eyewear manufacturing.

You will implement and optimize QMS processes, drive root-cause analysis, and coach staff toward measurable improvements in quality, safety, and vendor

Qualifications

• Bachelor’s degree in related field or equivalent experience.
• Minimum of 1 additional year of experience related to functional area.
• Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports.
• Minimum of 3 years in the manufacturing operations environment with direct experience in Quality Management, Engineering or Vendor Quality.
• Ability to understand optical and eyewear opportunities and the impact it has on KPIs and metrics.
• Experience in developing and implementing new quality management system.
• Proven ability to work in partnership with other managers to accomplish objectives.
• Demonstrated results in leading initiatives that increased savings and improved service quality or increased customer retention.
• Manage complex division projects where independent action, high degree of initiative and coordination across departments is required.
• Proven analytical, problem solving, presentation and negotiation skills.
• Skilled motivator with strong leadership skills who can increase employee engagement.
• Strong interpersonal skills and written and verbal communication skills.
• Ability to effectively manage multiple, simultaneous tasks, problems, and projects.
• Willingness to travel and be on short term implementation projects.
• Highly skilled in root cause and corrective action analysis.

Responsibilities

• Manage the Quality Management and Continuous Improvement program.
• Identify opportunities to optimize and improve processes to ensure delivery of the highest quality products to our internal and external customers
• Develop and Manage Annual Quality Management/Quality Improvement plan to address overall quality of service
• Manage development, implementation and review of quality improvement activities that includes, but not limited to: Voice of the Customer incident reports, Product Quality and Safety, Risk Management, and Vendor Quality
• Responsible for the Quality Management Systems and Processes, including governance requirements, QMS software maintenance, and reporting
• Develop, implement, and operationalize Quality Management Systems, which includes, but is not limited to developing robust Gaps in product and vendor quality, trend analysis and root cause corrective action
• Monitor performance of direct reports and matrixed reports; provide prompt and objective coaching and counseling; develop individual Goals and conduct performance reviews.
• Participate in the interviewing and hiring process for open positions within the unit to ensure most qualified candidates are selected
• Manage overall operational budget and staffing needs to meet business and financial performance objectives

Skills

Quality Management

Continuous Improvement

People Management

KPIs & metrics

Root cause analysis

Leadership

Process optimization

Cross-functional collaboration

Education

Bachelor’s degree in related field

Tools

QMS software

Job description

Visionworks of America is seeking a results-driven Quality Management Leader to develop and manage our dedicated Quality Management System (QMS) across the organization. You will lead cross-functional teams to achieve the business objectives and ensure the highest quality products for internal and external customers in eyewear manufacturing.

You will implement and optimize QMS processes, drive root-cause analysis, and coach staff toward measurable improvements in quality, safety, and vendor