Quality Leader

Parker Hannifin; Forest City (NC); On-site; USD 110,000 - 140,000; Full time

Job summary

Parker Hannifin in Forest City, NC, is seeking a Quality Leader to drive site quality management and continuous improvement. You will translate quality policy into shop floor actions, lead CAPA programs, and manage day-to-day quality operations across one or more value streams.

You will supervise quality inspectors/technicians, ensure compliance with ISO 9001, and partner with Operations, Engineering and Supply Chain to resolve issues and improve process capability.

Qualifications

• Bachelor’s degree in Engineering or related field with practical experience.
• Minimum 5 years in quality analysis or software testing (manual/auto).
• 1 year of supervising hourly or non-exempt employees.
• Knowledge of QMS principles (ISO 9001) and audit practices.
• Proficient with CAPA, 8D/A3, PFMEA, Control Plans, SPC and MSA.
• Able to interpret drawings; GD&T familiarity preferred.

Responsibilities

• Owns and drives adherence to Parker PQP and related site tools.
• Sustain site QMS including internal audits, document control, training.
• Lead CAPA processes with timely closure and verification.
• Oversee quality personnel across value streams and MRB support.
• Collaborate with Ops, Eng and Supply Chain on quality issues.

Skills

Quality analysis

Leadership

Data-driven decisions

Communication skills

Auditing

Education

Bachelor's degree in Engineering

Tools

CAPA

8D/A3

PFMEA

Control Plans

SPC / MSA

Job description

Org Marketing Statement

Parker Hannifin is a Fortune 250 global leader in motion and control technologies and systems. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Org Marketing Statement

Parker Hannifin is a Fortune 250 global leader in motion and control technologies and systems. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Responsibilities

Are you ready to shape a brighter future?

In Motion Systems Group and Hydraulic Valve Systems Division, we play a pivotal role in applications that change our world. We are in almost everything that moves. With our wide range of technologies, we help our customers solve their most complex engineering challenges by living our purpose: enabling engineering breakthroughs that lead to a better tomorrow.

We believe that our team members are our key assets and that a diverse workforce is a driving force to bring our purpose to life. We foster a culture where every team member feels safe, included and empowered.

We all belong, we all matter, and we all make a difference.

We have an exciting opening for a Quality Leader in Forest City, NC. This position supports the operations of the location by overseeing day-to-day quality operations, supervising quality personnel, and ensuring products/processes meet internal standards and customer/regulatory requirements. This role translates quality policies into executable shop floor and operational activities, drives corrective actions, and promotes a culture of continuous improvement.

Your Main Responsibilities

QMS Ownership and Compliance

• Owns and drives adherence to Parker Quality Process (PQP) methodologies and principles through deployment of PQP tools within the site.
• Execute and sustain the site QMS (e.g., ISO 9001 or applicable standards), including internal audits, document control, training, and management review inputs.
• Ensure effective corrective and preventive action (CAPA) processes with timely closure and verification of effectiveness.
• Maintain audit readiness, coordinate responses to internal, customer, and third-party assessments.

Manufacturing Quality Leadership

• Lead the site quality inspectors/technicians in daily execution across one or more value streams (inspection, testing, nonconformance management, MRB support).
• Ensure adherence to control plans, standard work, and change control; validate effectiveness of process controls.
• Monitor and improve key metrics (e.g., FPY, scrap, rework, customer complaints, cost of quality) with clear action plans.

Structured Problem Solving & Risk Reduction

• Facilitate root cause analysis using tools such as A3, 8D, 5-Why, and Fishbone; deploy solutions to prevent recurrence.
• Maintain and improve PFMEAs and Control Plans; support SPC and process capability analysis where applicable.
• Oversee MSA/gage R&R for critical measurements and ensure calibration compliance.

Cross-Functional Collaboration and Customer/Supplier Interface

• Partner with Operations, Engineering, and Supply Chain to resolve quality issues, support NPI/ECN changes, and improve process capability.
• May oversee performance of suppliers/service providers, including incoming quality, SCARs, and supplier containment activities.
• Interact with customers on quality topics (e.g., complaints, containment status, corrective actions, and verification of effectiveness).

People Leadership and Development

• Enforce safe work practices and procedures
• Lead, coach, and develop quality inspectors/technicians; manage staffing, priorities, and training to build capability.
• Promote a culture of continuous improvement, problem solving, and accountability across the site.

We are looking for a talent with

Education and Experience

• Bachelor’s degree in Engineering, or a related field; or equivalent practical experience
• Minimum of 5 years of experience in quality analysis or software testing (manual and/or automated)
• 1 year of experience leading or supervising hourly or non-exempt employees

Knowledge and Skills

• Working knowledge of QMS principles and requirements (e.g., ISO 9001) and audit practices.
• Proficiency with quality tools and methods: CAPA, 8D/A3, PFMEA, Control Plans, SPC, MSA, and nonconformance/MRB processes.
• Ability to interpret engineering drawings/specifications; familiarity with GD&T preferred.
• Data-driven decision-making with competency in KPI dashboards and basic statistical analysis.
• Strong communication, collaboration, and influence skills; effective across shop-floor, engineering, and leadership levels.
• Ability to manage multiple priorities across more than one value stream or related process.

Certifications (preferred, Not Required)

• Internal Auditor (ISO 9001 or applicable), ASQ certifications (e.g., CQE, CQA), and/or Lean Six Sigma Green Belt preferred.

Other

• Occasional interaction with customers and suppliers; limited travel may be required

Equal Employment Opportunity

Parker is an Equal Opportunity and affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

Drug Tests

Drug-Free Workplace

In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.