Quality Leader

Parker Hannifin Corporation; Alexander Mills (NC); On-site; USD 95,000 - 125,000; Full time

Job summary

Parker Hannifin Corporation is seeking a Quality Leader in Forest City, NC to oversee day-to-day quality operations and drive CAPA and continuous improvement. You will lead quality personnel, ensure products and processes meet internal standards and customer/regulatory requirements, and translate quality policies into shop-floor activities.

The role requires a bachelor’s in engineering, 5+ years in quality analysis, and 1 year of supervision.

Qualifications

• Bachelor's degree in Engineering, or related field; or equivalent practical experience.
• Minimum 5 years of quality analysis or software testing experience (manual/auto).
• 1 year of supervision of hourly/non-exempt employees.

Responsibilities

• Owns and drives adherence to Parker Quality Process (PQP) methodologies at the site.
• Lead site quality inspectors/technicians across value streams.
• Facilitate root cause analysis using A3, 8D, 5-Why, Fishbone; deploy preventive actions.
• Collaborate with Operations, Engineering, and Supply Chain to resolve issues and support NPI/ECN changes.
• Lead, coach, and develop quality staff; promote continuous improvement culture.

Skills

QMS knowledge

CAPA / 8D

ISO 9001

Gage R&R

Data analysis

Leadership

Cross-functional

Education

Bachelor's in Engineering or related field

5+ years quality analysis experience

1 year supervising hourly employees

Tools

PFMEA

Control Plans

SPC

MSA

A3 / 8D problem solving

Job description

Org Marketing Statement

Parker Hannifin is a Fortune 250 global leader in motion and control technologies and systems. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Responsibilities

Are you ready to shape a brighter future?

In Motion Systems Group and Hydraulic Valve Systems Division, we play a pivotal role in applications that change our world. We are in almost everything that moves. With our wide range of technologies, we help our customers solve their most complex engineering challenges by living our purpose: enabling engineering breakthroughs that lead to a better tomorrow.

We believe that our team members are our key assets and that a diverse workforce is a driving force to bring our purpose to life. We foster a culture where every team member feels safe, included and empowered.

We all belong, we all matter, and we all make a difference.

We have an exciting opening for a Quality Leader in Forest City, NC. This position supports the operations of the location by overseeing day-to-day quality operations, supervising quality personnel, and ensuring products/processes meet internal standards and customer/regulatory requirements. This role translates quality policies into executable shop floor and operational activities, drives corrective actions, and promotes a culture of continuous improvement.

Your main responsibilities

QMS Ownership and Compliance

• Owns and drives adherence to Parker Quality Process (PQP) methodologies and principles through deployment of PQP tools within the site.
• Execute and sustain the site QMS (e.g., ISO 9001 or applicable standards), including internal audits, document control, training, and management review inputs.
• Ensure effective corrective and preventive action (CAPA) processes with timely closure and verification of effectiveness.
• Maintain audit readiness, coordinate responses to internal, customer, and third-party assessments.

Manufacturing Quality Leadership

• Lead the site quality inspectors/technicians in daily execution across one or more value streams (inspection, testing, nonconformance management, MRB support).
• Ensure adherence to control plans, standard work, and change control; validate effectiveness of process controls.
• Monitor and improve key metrics (e.g., FPY, scrap, rework, customer complaints, cost of quality) with clear action plans.

Structured Problem Solving & Risk Reduction

• Facilitate root cause analysis using tools such as A3, 8D, 5-Why, and Fishbone; deploy solutions to prevent recurrence.
• Maintain and improve PFMEAs and Control Plans; support SPC and process capability analysis where applicable.
• Oversee MSA/gage R&R for critical measurements and ensure calibration compliance.

Cross-Functional Collaboration and Customer/Supplier Interface

• Partner with Operations, Engineering, and Supply Chain to resolve quality issues, support NPI/ECN changes, and improve process capability.
• May oversee performance of suppliers/service providers, including incoming quality, SCARs, and supplier containment activities.
• Interact with customers on quality topics (e.g., complaints, containment status, corrective actions, and verification of effectiveness).

People Leadership and Development

• Enforce safe work practices and procedures
• Lead, coach, and develop quality inspectors/technicians; manage staffing, priorities, and training to build capability.
• Promote a culture of continuous improvement, problem solving, and accountability across the site.

We are looking for a talent with

Education and Experience

• Bachelor's degree in Engineering, or a related field; or equivalent practical experience
• Minimum of 5 years of experience in quality analysis or software testing (manual and/or automated)
• 1 year of experience leading or supervising hourly or non-exempt employees

Knowledge and Skills

• Working knowledge of QMS principles and requirements (e.g., ISO 9001) and audit practices.
• Proficiency with quality tools and methods: CAPA, 8D/A3, PFMEA, Control Plans, SPC, MSA, and nonconformance/MRB processes.
• Ability to interpret engineering drawings/specifications; familiarity with GD&T preferred.
• Data-driven decision-making with competency in KPI dashboards and basic statistical analysis.
• Strong communication, collaboration, and influence skills; effective across shop-floor, engineering, and leadership levels.
• Ability to manage multiple priorities across more than one value stream or related process.

Certifications (preferred, not required)

• Internal Auditor (ISO 9001 or applicable), ASQ certifications (e.g., CQE, CQA), and/or Lean Six Sigma Green Belt preferred.

Other

• Occasional interaction with customers and suppliers; limited travel may be required

Equal Employment Opportunity

Parker is an Equal Opportunity and Affiniate Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

Drug Tests

Drug-Free Workplace

In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.