Quality Lead - 1st Shift

CHEP Services, LLC; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid Work Model

Equal Opportunity Employer

Job summary

CHEP Services, LLC is seeking a Quality Auditor to conduct and validate plant quality audits and drive continuous improvement. The role involves training personnel on quality guidelines, tracking AQL and PCP compliance, and addressing customer complaints with root-cause actions.

Collaboration with regional teams is essential for consistency across locations. The position emphasizes documentation, adherence to corporate policies, and leadership in quality initiatives within a hybrid work-friendly

Qualifications

• Experience conducting quality audits in manufacturing or plant environments.
• Familiarity with RCCA and corrective actions is a plus.
• Ability to train personnel on quality guidelines.
• Strong documentation and data reporting skills.

Responsibilities

• Conduct and validate quality audits across the plant.
• Train plant personnel on quality guidelines and best practices.
• Track and report key quality metrics (AQL, PCP, customer complaints).
• Investigate and resolve quality issues using RCCA and preventive actions.
• Maintain quality documentation and records to meet standards.
• Collaborate with regional teams to ensure consistency in quality management.

Skills

Adaptability

Computer Literacy

Data Literacy

Empathy

Experimentation

Mathematic Literacy

Taking Ownership

Teamwork

Understand Customers

Written Communication

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description Key Responsibilities May Include:

Conduct and validate quality audits across the plant, ensuring all processes align with corporate policies, goals, and quality objectives. Train and develop plant personnel on quality guidelines and best practices, promoting a continuous improvement mindset and fostering quality awareness across teams. Track and report key quality performance metrics, including Acceptable Quality Limits (AQL), Pest Control Program (PCP) compliance, and customer complaints. Investigate and resolve quality issues, including customer complaints and rejected loads, using root cause corrective actions (RCCA) and implementing preventive measures. Maintain and manage quality-related documentation, ensuring all records meet corporate and regulatory standards. Collaborate with regional quality teams and internal stakeholders to address plant-specific quality concerns and ensure consistency in quality management across locations. Lead continuous improvement projects targeting quality systems and processes, working with cross-functional teams to implement solutions that enhance operational performance. Responsible for performing and/or validating all quality audits and reporting results.

• Complying with all corporate policies, goals and objectives.
• Ensure plant and plant personnel operate within CHEP quality guidelines.
• Track performance on quality and report to supervisors and management.
• Track rejections and/or customer complaints and address them with site, sales and quality teams.
• Conduct reverse audits on rejected loads and complete informal and/or formal RCCA’s pertaining to rejections.
• Train and develop team members to meet corporate quality guidelines.
• Maintain all quality related documents for all plant personnel.
• Review and address all pending quality related concerns or issues at the site level.
• Develop and lead group projects targeting quality systems and continuous process improvements.
• Work with Regional Quality personnel and the greater quality team to resolve concerns.
• Perform quality aspect of orientation training and walkthroughs for all new hires.
• Be the key person to drive continuous improvement at the plant and strengthen internal policies, procedures, and systems as it relates to quality.
• Ownership of PCP process for all employees.
• Works with shipping and production to maintain A-stock audit compliance.
• Works with shipping and production to maintain AW audit compliance.
• Works with shipping, production, and site leadership to ensure all pallet stock types are stored and labeled accordingly.
• Conduct Train the Trainer program for all training personnel as it relates to quality.
• Owns Repair and Sort AQL reporting and corrective actions for drops below CHEP required AQL.
• Responsible for contact with pest control vendor rep and site level pest program.
• Owns Master Cleaning Schedule for the site and assists in maintaining cross-department compliance to this process.
• Customer quality audits at customer location(s).
• Address any issues with inbound/outbound loads from a quality standpoint.
• Deal with and address site-level employee driven quality related concerns/issues.

Remote Type Not Remote

Skills to succeed in the role

Adaptability, Computer Literacy, Data Literacy, Empathy, Experimentation, Mathematic Literacy, Taking Ownership, Teamwork, Understand Customers, Written Communication

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [e-mail].

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll be at the frontline of CHEP in a busy, demanding job. Our supply chain team isn’t part of our business. It’s the heart of our business. And you can be the power behind it. We connect 300,000 supply chains for some of the world’s biggest and best-loved brands. You’ll learn new ways of working, with automation and new technology that’ll help you get the job done – and work smarter. Your safety is our number one priority. The team will welcome and respect you for who you are. In return, we want you to be hands-on, roll up your sleeves and get stuck in, take responsibility and personal accountability.