Quality Lead

AtWork Personnel | Charlotte East; Charlotte (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

AtWork Personnel | Charlotte East is seeking a Quality Lead for our manufacturing team in Charlotte, NC. The role focuses on leading quality activities across incoming, in-process, final inspection, and repair/rework operations to ensure products meet strict quality requirements.

You will collaborate with Production and Engineering to investigate defects, identify root causes, implement corrective actions, and drive continuous improvement in a technology-driven manufacturing environment.

Qualifications

• Bachelor's degree in Quality, Engineering, Manufacturing, or related field; equivalent experience considered.
• Progressive experience in manufacturing quality, inspection, testing, repair, or quality leadership.
• Experience leading quality personnel and manufacturing floor activities.
• Strong knowledge of inspection methods, nonconformance management, root cause analysis, corrective actions, and manufacturing quality processes.
• Ability to analyze quality data, identify recurring defects, and implement effective solutions.

Responsibilities

• Oversee daily quality activities across incoming, in-process, final inspection, and repair/rework operations.
• Lead, coach, and develop Quality team members (QC Technicians, Quality Repair Technicians).
• Establish and maintain quality standards, inspection criteria, checkpoints, and manufacturing work instructions.
• Ensure nonconforming materials and products are identified, quarantined, and properly dispositioned.
• Analyze inspection results, defect data, repair trends, and recurring quality issues to identify improvement opportunities.
• Lead or coordinate root cause analysis and CAPA activities.
• Oversee repair and rework processes to ensure proper diagnosis, repair, documentation, and retesting.
• Collaborate with Production leadership to contain defects and prevent nonconforming products from advancing.
• Collaborate with Manufacturing Process Engineer on process-related quality issues, testing requirements, engineering changes, and corrective actions.
• Verify effectiveness of corrective actions through follow-up inspections and defect trend analysis.
• Maintain accurate quality records and communicate key quality issues, risks, and improvement initiatives.
• Promote quality ownership, ESD compliance, disciplined problem-solving, and continuous improvement.

Skills

Quality leadership

Root cause analysis

Problem-solving

Data analysis

Communication

Education

Bachelor's degree in Quality/Engineering/Manufacturing

Tools

SAP

Job description

A well-established global manufacturing company specializing in automotive diagnostic tools, electrical testing equipment, and electronic testing solutions is seeking a Quality Lead to join its manufacturing team in Charlotte, NC.

The company develops and manufactures products used by automotive technicians and professionals to diagnose electrical systems, troubleshoot vehicle issues, and perform electrical testing. This role offers the opportunity to contribute to product quality and reliability in a technology-driven manufacturing environment.

Position Summary

The Quality Lead will oversee product quality activities across incoming inspection, in-process inspection, final inspection, and repair/rework operations.

This position is responsible for maintaining quality standards, leading the Quality team, identifying defects, managing nonconforming products, and driving continuous improvement throughout the manufacturing process.

The Quality Lead will collaborate closely with Production and Engineering to investigate recurring defects, identify root causes, implement corrective actions, and ensure products consistently meet quality requirements.

Key Responsibilities

• Oversee daily quality activities, including incoming, in-process, final inspection, and repair/rework operations.
• Lead, coach, and develop Quality team members, including QC Technicians and Quality Repair Technicians.
• Establish and maintain quality standards, inspection criteria, checkpoints, and manufacturing work instructions.
• Ensure nonconforming materials and products are identified, documented, quarantined, and properly dispositioned.
• Analyze inspection results, defect data, repair trends, and recurring quality issues to identify improvement opportunities.
• Lead or coordinate root cause analysis and corrective and preventive action (CAPA) activities.
• Oversee repair and rework processes to ensure products are properly diagnosed, repaired, documented, and retested before returning to production.
• Partner with Production leadership to contain defects and prevent nonconforming products from advancing through the manufacturing process.
• Collaborate with the Manufacturing Process Engineer on process-related quality issues, testing requirements, work instructions, engineering changes, and corrective actions.
• Verify the effectiveness of corrective actions through follow-up inspections and defect trend analysis.
• Maintain accurate quality records and communicate key quality issues, risks, and improvement initiatives.
• Promote quality ownership, ESD compliance, disciplined problem-solving, and continuous improvement across manufacturing operations.

Qualifications

• Bachelor's degree in Quality, Engineering, Manufacturing, Operations, or a related field preferred; equivalent relevant experience will be considered.
• Progressive experience in manufacturing quality, inspection, testing, repair, or quality leadership.
• Experience leading or coordinating quality personnel and manufacturing floor activities.
• Strong understanding of inspection methods, nonconformance management, root cause analysis, corrective actions, and manufacturing quality processes.
• Ability to analyze quality data, identify recurring defects, and implement effective solutions.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to maintain high quality standards while supporting production goals.

Preferred Experience

• Experience in electronics, automotive-related, electrical testing equipment, or other quality-controlled manufacturing environments.
• Familiarity with electronic assembly, soldering, testing, calibration, troubleshooting, repair, or rework.
• Experience with CAPA, defect trending, root cause analysis tools, and continuous improvement methodologies.
• Knowledge of IPC-A-610 electronics workmanship standards and ESD control requirements.
• Experience with ERP or manufacturing systems, including SAP.

Position Impact

The Quality Lead plays a key role in ensuring the reliability and performance of automotive diagnostic and electrical testing products. By strengthening inspection processes, leading the Quality team, preventing recurring defects, and ensuring effective corrective actions, this position helps reduce quality issues, improve manufacturing efficiency, and deliver dependable products to customers.