Quality Improvement Specialist Senior

Corewell Health; Benton Harbor (MI); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits package

On-demand pay program

Discounts directory

Identity theft protection

Retirement options with company match

Job summary

Corewell Health seeks a Senior Quality Improvement Specialist to partner with ambulatory care teams, providers, and leaders to identify gaps, implement improvements, and monitor progress across a diverse clinic network.

You will lead ambulatory quality, health equity, and referral optimization initiatives, driving measurable outcomes, and improving patient experience through data-driven strategies.

Qualifications

• Bachelor's Degree or equivalent in Healthcare related field.
• 5 years of Quality improvement, performance improvement, project management or related field.
• Master's Degree in Healthcare related field.
• RN – State of Michigan.
• 2 years of Participation on improvement initiatives.
• IHI/IHI Open School certification, IHI Improvement Coach Program, CPHQ certification from NAHQ

Responsibilities

• Supports and drives improvement activities for accountable areas based on organizational priorities (project management, measurable deliverables, milestones, and data informed strategy).
• Serves as a liaison between various departments across the Corewell Health System. Communicates, collaborates, networks with and acts as a change agent to key stakeholders. Also ensures continuity and coordination of services with appropriate utilization of resources. Responsible for stakeholder management across collaboration within dept and organizational resources.
• Drives continuous assessment and improvements using appropriate tools and methodology within the business, assists stakeholders and process owners in prioritizing improvement opportunities.
• Proficient application of improvement sciences to drive quality performance in regulatory, accreditation and publicly-reported programs.
• Analyze, interpret, and communicate benchmarked quality data and trends to identify opportunities and improve outcomes.
• Mentor and share quality improvement knowledge and skills across the organization.
• Drive strategic quality goal setting to influence strategic priorities.
• Support regulatory, accreditation, and publicly reported quality programs, including data collection, validation, and submission to external agencies.

Skills

Quality improvement

Performance improvement

Project management

Data analysis

Education

Bachelor's Degree or equivalent in Healthcare related field

Master's Degree in Healthcare related field

RN – State of Michigan

Job description

This role follows a hybrid work model, with an expectation of approximately two days per week on site. On-site requirements may vary based on business needs, team meetings, training, and operational priorities.

Are you passionate about improving patient outcomes and advancing equitable access to high-quality care? As a Senior Quality Improvement Specialist, you’ll partner with ambulatory care teams, providers, and operational leaders to identify performance gaps, implement targeted improvement strategies, and monitor progress across a diverse clinic network. In this role, you’ll lead initiatives focused on ambulatory quality, health equity, and in-network referral optimization, helping to reduce variation in care, improve clinical outcomes, and strengthen the patient experience. By combining data-driven insights with collaborative problem-solving, you’ll play a key role in driving sustainable improvements that support healthier communities and reinforce Corewell Health’s commitment to exceptional care.

If you’re energized by influencing meaningful change, building strong partnerships, and turning quality insights into action, we want to hear from you. Bring your expertise in quality improvement, passion for health equity, and commitment to improving patient care—and help shape the future of ambulatory quality across Corewell Health.

Job Summary

Drives projects throughout the organization including both clinical and non-clinical areas to accomplish measurable quality improvement. Work assignments are typically more complex involving multi-disciplinary teams. Analyzes and measures the effectiveness of existing processes and drives sustainable, repeatable, and quantifiable quality improvement. Collects and analyzes process and/or quality data to initiate, develop, and influence operational practices and procedures that focus on enhanced quality outcomes. Facilitates large improvement projects in coordination with leaders and providers to drive continuous improvement. Flexible in adapting to changing priorities. Mentors colleagues in improvement science application across the organization. Drives strategic quality goal setting to influence strategic priorities.

Essential Functions

• Supports and drives improvement activities for accountable areas based on organizational priorities (project management, measurable deliverables, milestones, and data informed strategy).
• Serves as a liaison between various departments across the Corewell Health System. Communicates, collaborates, networks with and acts as a change agent to key stakeholders. Also ensures continuity and coordination of services with appropriate utilization of resources. Responsible for stakeholder management across collaboration within dept and organizational resources.
• Drives continuous assessment and improvements using appropriate tools and methodology within the business, assists stakeholders and process owners in prioritizing improvement opportunities.
• Proficient application of improvement sciences to drive quality performance in regulatory, accreditation and publicly-reported programs.
• Analyze, interpret, and communicate benchmarked quality data and trends to identify opportunities and improve outcomes.
• Mentor and share quality improvement knowledge and skills across the organization.
• Drive strategic quality goal setting to influence strategic priorities.
• Support regulatory, accreditation, and publicly reported quality programs, including data collection, validation, and submission to external agencies.

Qualifications

Required

• Bachelor's Degree or equivalent in Healthcare related field
• 5 years of Quality improvement, performance improvement, project management or related field

Preferred

• Master's Degree in Healthcare related field
• RN – State of Michigan
• 2 years of Participation on improvement initiatives
• CRT-At least one Certification from preferred list - Institute for Healthcare Improvement (IHI), IHI Open School
• CRT-At least one Certification from preferred list - Institute for Healthcare Improvement (IHI), IHI Improvement Coach Program
• CRT-Professional in Healthcare Quality, Certified (CPHQ) - NAHQ National Association for Healthcare Quality Certified Professional in Healthcare Quality (CPHQ)

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Professional Building Meadowbrook - 2550 Meadowbrook Rd - Benton Harbor

Department Name

PHO Clinical Transformation Dept - Lakeland Care

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8 a.m. - 5 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

Corewell Health Employment Policies

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.