Quality Improvement Specialist

SCO Family of Services; Village of Sea Cliff (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

SCO Family of Services in New York seeks a Quality Improvement professional to help align program operations with Federal, State, and accrediting standards. You will support data-driven decision making and ensure compliance across multiple programs.

Responsibilities include coordinating annual action plans, developing reports, leading the Incident Review Committee, and guiding surveys and outcome measurements to drive program improvements.

Qualifications

• Master’s degree preferred in a relevant field.
• At least 1 year’s experience in quality improvement/program evaluation in nonprofit settings.
• Experience with audit preparation, accreditation activities (CMS, TQM, CPI, OMH, COA).
• Experience with data systems and EHRs is desirable.

Responsibilities

• Assist program staff to meet Federal, State and local code and regulations and accrediting body standards.
• Facilitate the preparation of Annual Action Plans, in support of long range strategic plans, for submission at the beginning and end of the year.
• Conduct or oversee Case Record Review activities and prepare quarterly and annual Case Record Review reports, aggregating data and identifying trends.
• Coordinate Consumer Safety activities including investigations, incident tracking, and follow-ups with the Director of Quality Management.
• Prepare quarterly and annual Consumer Safety reports, analyzing trends and coordinating improvements.
• Chair or participate in program Incident Review Committee meetings, typically monthly.
• Coordinate annual Customer Satisfaction Surveys and analyze trends for program improvements.
• Prepare quarterly and annual Internal Quality Monitoring reports capturing key indicators and trends.
• Track Outcomes and Performance measures and report findings to staff.
• Develop and utilize agency systems for ongoing data collection and trend analysis.
• Assist with corrective actions, including policy and procedure development and implementation tracking.
• Participate in Quality Team meetings and present results and recommendations; ensure minutes are recorded.
• Ensure adherence to the Quality Improvement manual and related requirements.
• Other Quality Improvement tasks as assigned.

Skills

Community familiarity

Cultural sensitivity

Excellent writing skills

Data interpretation

Education

Master’s degree preferred in Human Services, Social Work, Health Care Administration, Public Administration or similar field

Tools

MS-Office Suite (Word, Excel)

Electronic Health Records

Job description

• Assist program staff to meet Federal, State and local code and regulations and accrediting body standards.
• Facilitate the preparation of Annual Action Plans, in support of long range strategic plans, for submission at the beginning and end of the year.
• Conduct or oversee Case Record Review activities and prepare quarterly and annual Case Record Review reports, aggregating data, analyzing trends, and working collaboratively with program staff regarding follow-up activities and improvements, as required.
• Coordinate and/or conduct Consumer Safety activities including: investigations/assessments and evaluations; incident/accident/grievance tracking; case reviews related to incidents; working closely with the Director of Agency-wide Quality Management on incident management requirements.
• Prepare quarterly and annual Consumer Safety reports, aggregating incident /accident /grievance data, analyzing quarterly and annual trends and working collaboratively with program staff regarding follow-up activities and improvements.
• Chair, as appropriate, and/or participate in program Incident Review Committee meetings, at least quarterly but usually monthly.
• Conduct and/or coordinate the implementation and on-going administration of annual Customer Satisfaction Surveys within areas of program responsibility, aggregating data, analyzing Customer Satisfaction Survey trends and working collaboratively with program staff regarding follow-up activities and improvements, as required.
• Prepare quarterly and annual Internal Quality Monitoring reports capturing key program indicators and other quality improvement data involving trends and working collaboratively with program staff regarding follow-up activities and improvements, as required.
• Facilitate the submission of Outcome Measurement reports: Track key Outcomes and Performance measurements throughout the year, aggregating data, analyzing quarterly and annual trends and working collaboratively with program staff regarding follow-up activities and improvements.
• Develop, as needed, and/or utilize agency systems for on-going program data collection and trend analysis, implementing procedures to use such systems in areas such as: demographics, incidents and accidents, the conduct of investigations, program specific demographics, etc.
• Assist with the formulation, implementation and monitoring of corrective actions to ensure program improvement including but not limited to: policy/procedure development and review, systems development and review, establishing benchmarks, personnel assignments, training, etc., tracking the implementation of corrective actions providing follow-up, as needed, with program staff.
• Participate in Quality Team meetings. Communicate results and recommendations to key audiences including the presentation of Quality Improvement reports to staff with analysis of trends. Assure recording of minutes, as appropriate.
• Ensure the implementation requirements, as indicated in the agency Quality Improvement manual.
• Other QI tasks as assigned.

QUALIFICATIONS

• Master’s degree preferred in Human Services, Social Work, Health Care Administration, Public Administration or similar field.
• One year’s experience in quality improvement/program evaluation and/or
  administration in not-for-profit settings, preferred.
• Experience with computer database and word-processing programs such as MS-Office Suite–Word, Excel, Electronic Health Records
  create and maintain databases, track and analyze information and data, desirable.
• Experience with audit preparation, accreditation/survey activities (especially CMS, TQM, CPI, OMH, COA), and Outcomes measurement is desirable.

SPECIAL SKILLS:

Familiarity with the community to which assigned and knowledgeable about the major culture groups within the neighborhoods served. The following qualifications are desirable: residence in the community in which the position is located; from the culture and ability to speak the language of the major groups served in the community.

Must have excellent writing skills and good basic computer skills (e-mail, word processing, internet research).

SCO Family of Services is an Equal Opportunity Employment Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.