Quality Improvement Specialist

Unison Health; Toledo (OH); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

PTO 16 days/yr

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Job summary

Unison Health in Toledo, OH seeks a Quality Improvement Specialist to coordinate the organization’s Quality Improvement Program. You will perform comprehensive chart reviews to ensure compliance with client care standards and regulatory requirements, and identify care or documentation gaps to drive improvement.

You will educate clinical staff on best practices, support CQI initiatives, and collaborate with the Client Rights Office to address concerns and promote high-quality, compliant client

Qualifications

• Bachelor’s degree in a mental health-related field; an associate’s degree with relevant experience may be considered.
• Minimum of 3 years of clinical mental health experience; QA/process improvement experience preferred.
• Licensure such as LSW, LPC, LISW, LPCC or RN preferred.
• Proficiency in Microsoft Word, PowerPoint, Excel (data entry, formulas, pivot tables).
• Ability to handle confidential information with discretion.

Responsibilities

• Review and verify records to ensure regulatory and quality standards.
• Compile, manage, and analyze confidential data on client concerns and incidents.
• Assist in developing and implementing quality improvement plans and training.
• Coordinate Health and Safety documentation, drills, and inspections.
• Assist with scheduling, preparing materials, and performing admin tasks for Quality Improvement and Medical Records.
• Assist Client Rights Officer with investigations and corrective actions.
• Attend CQI Committee meetings and coordinate follow-up tasks.

Skills

Quality Improvement

Documentation

Data analysis

Regulatory compliance

Project coordination

Training / Education

Education

Bachelor's degree in mental health field

Associate degree with relevant experience

Licensure (LSW/LPC/LISW/LPCC/RN) preferred

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Pivot tables

Job description

Why Join Unison Health?

Unison Health provides a mission-driven work environment focused on staff support, professional growth, and work-life balance. We are committed to helping our employees thrive while making a lasting difference in the lives of children and families. For over 50 years, Unison Health has proudly supported individuals, families, and communities across Ohio. From behavioral health and substance abuse treatment to primary healthcare, we are dedicated to our mission:

• Paid Time Off (PTO) Starting at 16 Days/Year
• Medical with federal minimum deductibles
• Dental and vision coverage
• Retirement planning and employer contribution

Compensation & Benefits:

• Paid Time Off (PTO) Starting at 16 Days/Year
• Medical with federal minimum deductibles
• Dental and vision coverage
• Retirement planning and employer contribution

Position Summary

The Quality Improvement (QI) Specialist assists with the coordination and administration of the organization’s Quality Improvement Program. This role is responsible for conducting comprehensive chart reviews to ensure compliance with client care standards, federal and state regulations, and Mental Health Board requirements. The QI Specialist monitors service delivery trends, identifies patterns and gaps in care or documentation, and supports ongoing quality improvement efforts. Additionally, this position provides education, guidance, and consultation to clinical staff regarding best documentation practices, regulatory compliance, and quality standards to promote consistent, high-quality client care.

Key Responsibilities & Role Highlights

• Review and verify document records to ensure compliance with regulations and internal quality improvement practices.
• Compile, manage, and analyze confidential data related to client concerns, staff performance, and critical incidents.
• Assist in the development and implementation of quality improvement plans and training programs.
• Coordinate the Health and Safety program, including documentation related to drills and facility inspections.
• Assist with scheduling, preparing materials, and performing other administrative tasks related to Quality Improvement and Medical Records activities.
• Assist the Client Rights Officer with timely investigation of client complaints, conduct interviews, and follow up with corrective actions.
• Attend and/or chair CQI Committee Meetings, and coordinate follow-up tasks.

Education & Experience Requirements

• Bachelor’s degree in a mental health-related field, business management, or health care administration preferred. An associate’s degree with relevant experience may be considered.
• Minimum of 3 years of clinical experience in the mental health field; experience in Quality Improvement or process improvement is preferred.
• Licensed LSW, LPC, LISW, LPCC, RN preferred.
• Proficiency in Microsoft Word, PowerPoint, Excel (including data entry, formulas, and pivot tables).
• Ability to handle confidential information with discretion.

Unison Health is an Equal Opportunity Employer (EOE).