Quality Improvement Specialist

Unison Health; East Toledo (OH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

PTO 16 days

Medical with deductibles

Dental and vision

Retirement plan

Job summary

Unison Health in Ohio is seeking a Quality Improvement (QI) Specialist to coordinate and administer the organization's Quality Improvement Program. This role conducts comprehensive chart reviews to ensure compliance with client care standards, federal and state regulations, and Mental Health Board requirements.

The QI Specialist monitors service delivery trends and supports ongoing quality improvement efforts.

Qualifications

• Bachelor’s degree in a mental health-related field or health care administration preferred.
• Minimum 3 years of clinical experience in mental health; quality improvement experience preferred.
• Licensed LSW/LPC/LISW/LPCC/RN preferred.
• Proficiency with MS Word, PowerPoint, Excel and data entry.
• Ability to handle confidential information with discretion.

Responsibilities

• Review and verify document records to ensure compliance with regulations and internal quality practices.
• Compile, manage, and analyze confidential data related to client concerns, staff performance, and incidents.
• Assist in development and implementation of quality improvement plans and training programs.
• Coordinate Health and Safety program documentation, drills, and facility inspections.
• Assist with scheduling and materials for Quality Improvement and Medical Records tasks.
• Support Client Rights Officer with investigations and corrective actions.
• Attend CQI Committee Meetings and coordinate follow-up tasks.

Skills

MS Word

PowerPoint

Excel

Data analysis

Confidential data

Education

Bachelor’s degree in mental health/healthcare

Associate degree with relevant experience

Tools

Pivot tables

Document management systems

Job description

Description

Why Join Unison Health?

Unison Health provides a mission-driven work environment focused on staff support, professional growth, and work-life balance. We are committed to helping our employees thrive while making a lasting difference in the lives of children and families. For over 50 years, Unison Health has proudly supported individuals, families, and communities across Ohio. From behavioral health and substance abuse treatment to primary healthcare, we are dedicated to our mission: Making Lives Better.

• Paid Time Off (PTO) Starting at 16 Days/Year
• Medical with federal minimum deductibles
• Dental and vision coverage
• Retirement planning and employer contribution

Position Summary:

The Quality Improvement (QI) Specialist assists with the coordination and administration of the organization’s Quality Improvement Program. This role is responsible for conducting comprehensive chart reviews to ensure compliance with client care standards, federal and state regulations, and Mental Health Board requirements. The QI Specialist monitors service delivery trends, identifies patterns and gaps in care or documentation, and supports ongoing quality improvement efforts. Additionally, this position provides education, guidance, and consultation to clinical staff regarding best documentation practices, regulatory compliance, and quality standards to promote consistent, high-quality client care.

Key Responsibilities & Role Highlights:

• Review and verify document records to ensure compliance with regulations and internal quality improvement practices.
• Compile, manage, and analyze confidential data related to client concerns, staff performance, and critical incidents.
• Assist in the development and implementation of quality improvement plans and training programs.
• Coordinate the Health and Safety program, including documentation related to drills and facility inspections.
• Assist with scheduling, preparing materials, and performing other administrative tasks related to Quality Improvement and Medical Records activities.
• Assist the Client Rights Officer with timely investigation of client complaints, conduct interviews, and follow up with corrective actions.
• Attend and/or chair CQI Committee Meetings, and coordinate follow-up tasks.

Education & Experience Requirements:

• Bachelor’s degree in a mental health-related field, business management, or health care administration preferred. An associate’s degree with relevant experience may be considered.
• Minimum of 3 years of clinical experience in the mental health field; experience in Quality Improvement or process improvement is preferred.
• Licensed LSW, LPC, LISW, LPCC, RN preferred.
• Proficiency in Microsoft Word, PowerPoint, Excel (including data entry, formulas, and pivot tables).
• Ability to handle confidential information with discretion.

Unison Health is an Equal Opportunity Employer (EOE).

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.