Quality Specialist

Integratedservice; Hillsboro (OH); On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

Medical

Vision

Short-term Disability

Long-term Disability

401K w/ Employer Match

EAP provides support

Job summary

Integrated Services for Behavioral Health is seeking a Quality Specialist to advance performance, compliance, and patient care quality across Ohio teams. You will collect and analyze data, support audits, and drive improvement projects using PDSA cycles in collaboration with clinical and administrative staff.

Responsibilities include developing dashboards, maintaining documentation, and ensuring CARF/Medicaid/MIP compliance while fostering a culture of continuous improvement.

Qualifications

• Collect, analyze, and report data on quality indicators and client satisfaction.
• Assist audits, including chart reviews and regulatory surveys.
• Ensure compliance with CARF, Medicaid/Medicare, and licenses.
• Support quality improvement projects (PDSA cycles, root cause analyses).
• Implement quality efforts in the OhioRISE program with policy adherence.
• Track CAPs and drive areas for improvement.
• Develop and update quality policies and training materials.
• Coordinate quality committee meetings and follow-up actions.
• Develop dashboards and visualizations for internal reporting.
• Collaborate with clinical teams to meet payer and regulatory requirements.
• All other duties as assigned.
• Strong analytical and communication skills are required.

Responsibilities

• Collect, analyze, and report data related to quality indicators and client satisfaction.
• Assist internal and external audits and regulatory surveys.
• Support accreditation and licensing standards compliance.
• Lead PDSA cycles and root cause analyses.
• Create dashboards and dashboards for internal quality tracking.
• Collaborate with clinical teams to ensure payer/regulatory requirements are met.

Skills

Data analysis

PDSA cycles

Lean Six Sigma

Regulatory compliance

Strong communication

Education

Bachelor’s degree in public health / health administration

Master’s degree in healthcare administration / public health

Tools

EHR systems

Quality reporting tools

Job description

Career Opportunities with Integrated Services for Behavioral Health

Careers At Integrated Services for Behavioral Health

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Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to their needed resources. We serve southeastern and Central Ohio with a comprehensive array of behavioral health and other services, working with local partners to promote healthy people and strong communities. Our services are intended to be collaborative and personalized for the individual.

The Quality Specialist plays a key role in supporting the development, implementation, and evaluation of quality improvement initiatives across the organization. This individual will work collaboratively with clinical, operational, and administrative staff to monitor and improve performance metrics, ensure compliance with accrediting and regulatory bodies (e.g., CARF, Medicaid/Medicare), and promotes a culture of continuous improvement in healthcare delivery.

The pay range for this position is $57,417.82 - $69,992.00 annually based on experience.

Essential Functions:

• Collect, analyze, and report data related to quality indicators, outcome measures, and client satisfaction surveys.
• Assist in the preparation of internal and external audits, including documentation review, chart audits, and regulatory surveys.
• Support compliance with accreditation and licensing standards (e.g., CARF, state Medicaid agency, MCOs, etc.).
• Support quality improvement projects, including Plan-Do-Study-Act (PDSA) cycles and root cause analyses.
• Implement quality improvement efforts in the OhioRISE program, ensuring compliance with policies and contractual obligations.
• Monitor and track corrective action plans (CAPs) and follow up on identified areas of improvement.
• Assist in developing and updating quality-related policies, procedures, training materials, and documentation tools.
• Participate in and help coordinate quality committee meetings, including agenda preparation, minutes, and follow-up activities.
• Develop dashboards and visualizations for internal reporting to track progress on quality and compliance benchmarks.
• Collaborate with clinical teams to ensure documentation and service delivery meet payer and regulatory requirements.
• All other duties as assigned
• Bachelor’s degree in public health, Health Administration, Psychology, Social Work, Nursing, or related field is required.
• Master’s degree in healthcare administration, Public Health, Social Work, or related field preferred.
• At least 2 years of experience in a healthcare or behavioral health quality improvement setting is required.
• Experience with quality improvement methodologies (e.g., Lean, Six Sigma, PDSA) is required.
• Experience using electronic health records (EHRs) and quality reporting tools is required.
• Experience with regulatory and accreditation requirements (CARF, Medicaid, Medicare, HIPAA, etc.) is required.
• 2 years of experience in data analysis platforms required.
• Strong analytical and critical thinking skills are required.
• Excellent written and verbal communication skills are required.
• Demonstrated ability to work collaboratively with interdisciplinary teams is required.
• Must be able to operate in an Internet-based, automated office environment is required.
• Knowledge of behavioral health service delivery systems and payers is preferred.
• A certificate in healthcare quality (e.g., CPHQ, Lean Six Sigma) is preferred.

Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package.

Benefits include:

• Medical
• Vision
• Short-term Disability
• Long-term Disability
• 401K w/ Employer Match
• Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues.

OUR MISSION
Delivering exceptional care through connection

OUR VALUES
Dignity - We meet people where they are on their journey with respect and hope

Collaboration - We listen to understand and ask how we can best support the people and communities we serve

Wellbeing - We celebrate one another's strengths, and we support one another in being well

Excellence - We demand high-quality care for those we serve, and we are a leader in how we care for one another as a team

Innovation - We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.