Quality Improvement Specialist

Sevita; Pocatello (ID); On-site; USD 40,000 - 48,000; Full time

Job summary

Mentor Community Services, part of the Sevita family, seeks a Quality Improvement Specialist in Pocatello, ID. This full-time role supports mission-driven service delivery with a strong focus on quality assurance and improvement across local programs.

You will lead QA initiatives, review incident data, and provide training and support to regional teams, helping the organization meet licensing and certification standards while upholding a commitment to quality and customer service.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Three years’ experience in quality improvement or related social services field.
• Valid driver’s license, car registration, and auto insurance.
• Excellent communication and customer service skills.
• Commitment to quality in everything you do.

Responsibilities

• Provide QA/improvement technical assistance and advise on local process improvements.
• Verify implementation of strategies to measure and improve outcomes.
• Monitor quality improvement goals and track outcomes and measurements.
• Review incident data and prepare trends reports for management.
• Conduct incident report training and regional support.
• Perform internal investigations of incidents and/or allegations.
• Conduct audits and support preparation for licensing/certification reviews.

Skills

Attention to detail

Organizational skills

Communication skills

Customer service skills

Multitasking

Quality mindset

Education

Bachelor’s degree or equivalent

Job description

Mentor Community Services , a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived.

Quality Improvement Specialist

Pocatello, ID

Full Time

Salary: $44,000/yr

Do you want to work in a dynamic environment where no day is ever the same as the next? In this role your tasks will be diversified and you will be supporting our mission.

• Provide quality assurance/improvement technical assistance and subject matter expertise with local process improvement initiatives.
• Verify implementation of effective strategies for improvement designed to measure and improve outcome measures.
• Monitor quality improvement goals and track outcomes and measurements.
• Review incident data and prepare and analyze trended reports for management.
• Conduct incident report training and technical support in a region.
• Perform internal investigations of incidents and/or allegations.
• Conduct audits and support operations to prepare for licensing / certification reviews.

Qualifications:

• Bachelor’s degree or an equivalent combination of education and experience.
• Three years’ experience in quality improvement or other related social services field is required.
• Current driver's license, car registration, and auto insurance.
• Strong attention to detail, organizational skills, and the ability to multi-task to meet deadlines.
• Excellent communication and customer service skills.
• A commitment to quality in everything you do.
• This position is critical to our success and exemplifies the wonderful mission driven work we do here every day.

Why Join Us?

• Full, Part-time, and As Needed schedules available.
• Full compensation/benefits package for full-time employees.
• 401(k) with company match.
• Paid time off and holiday pay.
• Rewarding work, impacting the lives of those you serve, working alongside a great team of coworkers.
• Enjoy job security with nationwide career development and advancement opportunities.

Come join our amazing team of committed and caring professionals.

Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.

We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.

As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.