Quality Improvement Specialist

Sentara Health; Norfolk (VA); On-site; USD 74,000 - 123,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k match

Paid time off

Parental leave

Tuition assistance

Debt repayment

Life insurance

Job summary

Sentara Health is seeking a Remote Quality Improvement Specialist to perform comprehensive reviews of behavioral health claims to ensure medical necessity and regulatory compliance.

The role supports collaboration with providers, clinical teams, and claims operations to optimize reimbursement while adhering to state and federal regulations. Remote work is available across multiple states with a competitive benefits package.

Qualifications

• Bachelor's degree in health administration or health-related field required.
• 2 years Medicaid/Managed Care/CMS experience (required).
• 2 years Quality Improvement experience (required).
• RN preferred; Licensure in behavioral health fields considered.

Responsibilities

• Conduct clinical and documentation reviews of behavioral health claims prior to payment to ensure medical necessity and compliance.
• Evaluate clinical records and validate service delivery.
• Identify documentation deficiencies and recommend claim payment, denial, or further review.
• Collaborate with providers, clinical teams, compliance, and claims operations to ensure accurate reimbursement.

Skills

Behavioral health knowledge

Regulatory compliance

Clinical records interpretation

Auditing & analytics

Written & verbal communication

Office & audit software

Education

Bachelor's degree in health administration

Tools

Audit tracking systems

Microsoft Office

Job description

City/State Norfolk, VA

Work Shift First (Days)

Overview

Sentara Health is looking to hire a Remote Quality Improvement Specialist.

Remote opportunities available in the following states: Virginia, North Carolina, Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington (state), West Virginia, Wisconsin, Wyoming

The Quality Improvement Specialist is responsible for conducting comprehensive clinical and documentation reviews of behavioral health claims prior to payment to ensure services meet medical necessity, regulatory, contractual, and billing requirements. This position evaluates clinical records, validates service delivery, identifies documentation deficiencies, and recommends claim payment, denial, or additional review as appropriate. The reviewer collaborates with providers, clinical teams, compliance departments, and claims operations to ensure accurate reimbursement and adherence to state and federal regulations, Medicaid requirements, and organizational policies.

Knowledge, Skills, And Abilities

• Strong understanding of behavioral health diagnoses, treatment modalities, and levels of care.
• Knowledge of Medicaid behavioral health regulations and medical necessity criteria.
• Ability to interpret clinical records and apply regulatory standards.
• Knowledge of claims processing, billing practices, coding, and modifier requirements (preferred).
• Excellent critical thinking and investigative skills.
• Ability to make objective, evidence-based determinations.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications and audit tracking systems.

Education

• Bachelor's degree in health administration or health-related field (required)

Certification

• Registered Nurse (preferred)

Licensed Mental Health Professional (preferred) any of the listed below may be considered:

• Licensed Clinical Social Worker (LCSW)
• Licensed Professional Counselor (LPC)
• Licensed Marriage and Family Therapist (LMFT)
• Board Certified Behavioral Analyst (BCBA)
• Licensed Mental Health Professional (LMHP) or equivalent

Experience

• 2 years working with (cumulatively) Medicaid, Managed Care, CMS, NCQA Health Plan Standard(required)
• 2 years Quality Improvement (required)

Keywords: Talroo- Health, RN, Licensed Mental Health Professional, LCSW, LPC, LMFT, BCBA, LMHP, Behavioral Health Auditor

Compensation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $73,881.60 - $122,532.80 annually. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

Remote Workstates

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.