Quality Improvement Specialist

United Health Centers; Fresno (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Paid time off and paid holidays

401k plan with matching contribution

Educational Assistance

Employee discounts and more!

Job summary

United Health Centers seeks a Quality Improvement Specialist to support the Quality Improvement Department in Fresno, CA. The role involves clerical and analytical duties, data collection, audits, and creating presentations to communicate outcomes.

You will coordinate meetings, maintain records, and track improvement initiatives while ensuring adherence to policies and procedures. Must be bilingual (English/Spanish) with strong communication skills.

Qualifications

• Bachelor’s Degree preferred or related healthcare field.
• AS/AS or equivalent required.
• Degree/certification in healthcare-related field preferred (e.g., BS in Health Education, Medical Assistant certification).
• Valid driver’s license.

Responsibilities

• Interprets performance improvement data and explains results to staff and management.
• Coordinate, tabulate and analyze performance improvement data and prepare/ distribute reports to Quality Improvement Committees.
• Assist in educating and training UHC staff on the quality improvement plan and measures.
• Coordinate and record-keeping for Quality Improvement Committee meetings.
• Assist in general clerical/office duties and reporting on specific health center projects.
• Maintain knowledge of applicable rules and procedures governing UHC programs.

Skills

Bilingual EN/ES

MS Office

Data analysis

Reporting

Communication

Team player

Attention to detail

Problem solving

Multi-tasking

Customer service

Education

Bachelor’s Degree preferred

Healthcare-related field degree/cert

AS/AS or equivalent

Tools

Medical management software

Excel

Job description

We are recruiting for a Quality Improvement Specialist to join our corporate office in Fresno, CA.
The Quality Improvement Specialist provides clerical and data support for UHC’s quality improvement program. This position serves in assisting in both clerical and analytical functions of the department. This position is expected to assist with general audits, collect data, perform analysis and generate reports. The Quality Improvement Specialist is expected to be able to effectively communicate outcomes and results along with designing and creating dynamic presentation materials. They are responsible for coordination of meetings, record- keeping, and tracking of improvement initiatives.

SUMMARY OF RESPONSIBILITIES

This position provides support to the Quality Improvement Department by

• Interprets performance improvement data from an organizational standard perspective and explain it to staff and management personnel.
• Coordinate, tabulate and analyze performance improvement data from a clinical perspective. Prepare and distribute performance reports to Quality Improvement Committees. These include but are not limited to
• Patient Satisfaction
• Employee Satisfaction
• Provider Chart Audits (e.g., Medical and Dental)
• United Health Center Quality Measures (Uniform Data System)
• Assist in educating and training UHC staff on the quality improvement plan and UHC’s quality patient measures.
• Responsible for provider tracking and enrollments into quality programs
• Coordination and record keeping of Quality Improvement Committee meetings.
• Assist in general clerical/office duties associated with the department.
• Responsible for the reporting and analysis of specific health center projects.
  

PERFORMANCE AREA 1 Quality Improvement Activities

Works with the Quality Improvement Manager to develop a strategy for continuous improvement of UHC's service delivery and operations, to include development and monitoring of performance methods and measures.

• Collaborates and/or consults with the Quality Improvement Department and respective staff, as requested, to develop and/or implement new and updated policy and procedural guidelines to achieve desired performance levels.
• Regularly reviews office files and operating processes against standards to determine the status of policy and procedural compliance. Evaluates circumstances to determine root causes of deficiencies, reports findings, and recommends recognition and improvement/corrective initiatives.
• Regularly evaluates operations, service delivery, and performance to determine potential for improvement initiatives.
• Works closely with on-site performance improvement teams to design, implement, and monitor quality improvement initiatives.
• Assess staff development efforts, evaluate effectiveness, and recommend improvement initiatives.
• Using independent judgment, creates and maintains program review instruments and methods, and ensures reviews are conducted and reported on an agreed schedule.
• Participates in and/or conducts or facilitates meetings to assess current operations and service delivery, and recommends improvement initiatives.
• Develops, coordinates, and implements performance improvement initiatives as requested, keeping the Quality Improvement Manager apprised of progress.
• Researches, tabulates, and prepares program performance information.
• Maintains detailed knowledge of federal, state, local, and internal rules, regulations, policies, and procedures governing UHC programs.
  

QUALIFICATION REQUIREMENTS

EDUCATION

• Bachelor’s Degree preferred.
• Degree/certification in healthcare related field preferred (e.g., BS in Health Education, Medical Assistant certification).
• AS/AS or equivalent required
  

LICENSE/CERTIFICATION

• Valid driver's license
  

PRIOR EXPERIENCE

• 1 or more years of clerical experience or experience in a health care setting
  

SKILLS

• Bilingual (English/Spanish)
• Able to quickly build and maintain rapport with staff of differing backgrounds; team player
• Customer-service oriented
• Strong computer skills (knowledge of MS Office products and familiarity with medical management software).
• Excel Skills
• Report Knowledge
• Positive professional insight
• Strong writing and verbal skills
• Flexibility and dependability
• Demonstrated good problem-solving skills; sound judgmentil
• Attention to detail and excellent follow-through on work tasks
• Able to handle multiple tasks simultaneously
  

The hourly wage range that UHC reasonably expects to pay for the position upon hire starts at $24.20 an hour. Our salaries are dependent on knowledge, skills, and experience.
In addition, our comprehensive benefits package for regular status employees includes

• Medical, Dental, and Vision insurance with low premium cost
• Paid time off and paid holidays
• 401k plan with matching contribution
• Educational Assistance
• Employee discounts and more!