Health Information Technology (HIT) Training & Support Specialist

United Health Centers of the San Joaquin Valley; Fresno (CA); On-site; USD 3,995,000 - 4,822,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance with

Paid time off

401k with matching

Educational Assistance

Employee discounts

Job summary

United Health Centers of the San Joaquin Valley is seeking a Health Information Technology (HIT) Training & Support Specialist to join our Fresno, CA team. In this role, you will deliver engaging EHR training, provide on-going system support, troubleshoot issues, and collaborate with vendors to improve clinical information systems while upholding HIPAA compliance and patient privacy.

You will work with cross-functional teams, develop user-friendly job aids, and help ensure uninterrupted

Qualifications

• Associate degree or equivalent required; Bachelor's degree preferred.
• Minimum 2 years’ experience in a health center; proven training in Clinical Information Systems.
• Health Information Technology certification preferred; driver's license required.

Responsibilities

• Deliver impactful, recurring, and on-demand EHR training sessions.
• Be the go-to expert for EMR system support, troubleshooting, resolving issues, and ensuring smooth operation.
• Collaborate with system vendors to ensure prompt resolution of issues and continuous system improvement.
• Provide on-call support, ensuring expert assistance is available when needed.
• Travel to various UHC health centers as needed to provide support.

Skills

Microsoft Office

Presentation skills

Adult learning

Training delivery

Customer service

Communication skills

Flexibility

Education

Associate degree or equivalent

Bachelor's degree preferred

Tools

EMR systems

Training platforms

Job description

Overview

We are recruiting for a Health Information Technology (HIT) Training & Support Specialist to join the team at our Corporate site in Fresno, CA. If you enjoy or look forward to training others on health information systems and/or technology, this may be an opportunity worth considering.

Under the supervision of the HIT Training and Support Supervisor, the HIT Training & Support Specialist will be a key player in optimizing the performance of Clinical Information Systems and associated solutions. This dynamic role focuses on delivering engaging training and responsive support, ensuring the seamless operation of the Electronic Health Record (EHR) system. You'll have the opportunity to make a real impact on the organization, supporting our mission to deliver top-quality healthcare.

Responsibilities

• Summary of Responsibilities:

  • Deliver impactful, recurring, and on-demand EHR training sessions that empower UHC staff to use the system to its full potential.
  • Be the go-to expert for EMR system support, troubleshooting, resolving issues, and ensuring smooth system operation.
  • Collaborate with system vendors to ensure prompt resolution of application issues and continuous system improvement.
  • Provide on-call support, ensuring expert assistance is available when it’s needed most.
  • Take on exciting projects and new challenges to continuously contribute to the organization’s success and growth.

  PERFORMANCE AREA 1: HIT Training & Support

  • Lead innovative, hands-on training sessions to ensure all staff are equipped with the skills to maximize the use of clinical information systems.
  • Create practical, easy-to-understand job aids that streamline user responsibilities and increase operational efficiency.
  • Collaborate with cross-functional teams to develop user workflows that enhance system functionality and optimize daily operations.
  • Track and manage support requests to ensure all issues are addressed promptly and effectively.
  • Test system upgrades to ensure they deliver the expected functionality and improvements.
  • Work closely with the Data Management & Analytics team to validate reports and ensure data accuracy.
  • Evaluate and suggest new system enhancements to keep the technology ahead of the curve and improve user experience.
  • Provide on-site support to new and existing clinics upon request

  PERFORMANCE AREA 2: General Corporate Expectations

  • Engage actively in all meetings (department, program, staff) to stay informed and contribute to team success.
  • Pursue ongoing professional development through workshops and seminars, ensuring your skills remain cutting-edge and aligned with organizational goals.
  • Support the health center’s needs by working flexible or extended hours, especially when urgent support is required.
  • Travel to various UHC health centers as needed, ensuring consistent support across the organization.
  • Embody the organizational mission, contributing to the delivery of accessible, high-quality healthcare to the community.
  • Adapt to new duties as they arise, demonstrating flexibility and a commitment to team goals.
  • Maintain strict confidentiality and adhere to HIPAA regulations, protecting patient and staff information with the highest standards.
  • Foster a positive, collaborative environment, displaying professionalism and respect in all interactions with staff, patients, and partners.
  • Promote teamwork, ensuring clear communication and cooperation across departments.
  • Adhere to the organization's dress code, maintaining a professional appearance in all work-related settings.
  • Execute other work-related tasks as assigned by the supervisor, with duties subject to change based on departmental needs, either formally or informally, verbally or in writing.

Qualifications

EDUCATION

• Associate degree or equivalent.
• Bachler's degree preferred, equivalent experience can be used leu of degree

LICENSE/CERTIFICATION

• Health Information Technology Certification or other relevant certifications preferred.
• Valid driver's license required.

PRIOR EXPERIENCE:

• A minimum of 2 years' experience in a health center setting.
• Proven expertise in the use, support, and/or training of Clinical Information Systems.

SKILLS

• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong presentation and communication skills.
• Familiarity with adult learning principles and training techniques.
• Ability to adapt to changing needs with flexibility and reliability.
• Excellent problem-solving abilities, with sound judgment.
• Strong multitasking and organizational skills in a fast-paced environment.
• Superior customer service skills, including emotional intelligence and patience.
• Professional demeanor, exhibiting accountability, competence, and self-regulation.

PHYSICAL REQUIREMENTS:

• Must be able to lift up to 25 pounds and push up to 50 pounds (on wheels).
• Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to patients and staff.
• Must be able to read memos, computer screens, and administrative documents.
• Must have high manual dexterity.
• Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn
• Must be able to sit between 5-7 hours daily
• Must possess close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus with glasses if needed.
• Must be able to work indoors and out doors
• Must be able to operate a motor vehicle to and from various sites at UHC.
• Travel is required for this position.

The hourly wage range that UHC reasonably expects to pay for the position upon hire starts at $29.28 an hour. Our salaries are dependent on knowledge, skills, and experience.

In addition, our comprehensive benefits package for regular status employees includes:

• Medical, Dental, and Vision insurance with low premium cost
• Paid time off and paid holidays
• 401k plan with matching contribution
• Educational Assistance
• Employee discounts and more!