Quality Improvement Manager

Hillcrest Children Center; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Affordable Medical, Dental, and Vision insurance

401K Retirement Plan

Life Insurance

Generous Paid Time Off (PTO)

Sick Leave

Paid Company Holidays

Employee Assistance Programs (EAP)

Job summary

Hillcrest Children Center in Washington, DC, is seeking a Quality Improvement Manager responsible for overseeing activities that ensure compliance with standards and enhancing quality of care. The ideal candidate will have a health-related Bachelor's degree (Master’s preferred), at least 3 years of experience in a behavioral health setting, and knowledge of quality improvement principles. This position offers opportunities for professional development, paid time off, and comprehensive insurance benefits.

Qualifications

• Bachelor’s degree or equivalent in a health related field; Master’s degree preferred.
• Minimum 3 years of experience in a behavioral health or community health setting strongly preferred.
• Candidates with active clinical licensure in DC (LPC or LICSW) encouraged to apply.

Responsibilities

• Oversee activities designed to improve quality of care and compliance.
• Lead action plans and staff training for continuous organizational growth.
• Ensure programs meet benchmarks and regulatory requirements.

Skills

Quality Improvement

Data Analysis

Compliance Knowledge

Mentoring

Education

Bachelor’s degree in a health related field

Master’s degree preferred

Job description

Position Summary

Hillcrest Children & Family Center is a non‑profit organization dedicated to the provision of comprehensive, evidence‑based mental health services in Washington, DC. We are committed to fostering community awareness, eliminating systemic barriers, and delivering compassionate, high‑quality care to individuals navigating mental health challenges.

The Quality Improvement Manager is responsible for overseeing/coordinating the activities designed to improve quality of care and compliance throughout the organization. This role ensures that all programs consistently meet internal benchmarks and external regulatory requirements through rigorous data collection and auditing. By analyzing performance trends, the manager leads action plans and staff training to foster a culture of continuous organizational growth.

Key Responsibilities

• Creates and maintains QI Compliance work plan that tracks & details the actions necessary to comply with federal, state, best practices and business standards.
• Performs research and analysis of all health care reform and movements and other regulatory changes.
• Determines the appropriate updates for work plans and ensures that each quality leader/manager is responsible for pivotal standards/activities; these activities include, but are not limited to: data collection, quality of care complaint resolution, medical record reviews, office site evaluations and analysis of various clinical and organizational service indicators (e.g. effectiveness of care measures, service delivery results, work productivity, practitioner availability and accessibility analysis).
• Coordinates with designated quality leaders/managers within the organization to ensure that actions (creation/revisions of policies/procedures, program descriptions, marketing/member materials, etc.) necessary for compliance are being carried out.
• Determines and directs revisions to the tasks as necessary to ensure program compliance with specified regulations and standards.
• Provides a professional mentoring environment in which an employee is encouraged and challenged to expand their skill sets and knowledge.
• Coordinates with designated staff and other managers, as applicable, to develop committee agendas, ensuring that all necessary documents, policies and reports are presented and approved at the various Quality Improvement Committees and sub‑committees.
• Oversees internal auditing functions of file reviews (Quality of Care Complaints, Customer Service Complaints, Appeals, Utilization Management) to determine compliance with federal, state and external regulations.
• Examines file review results and develops actions for improvement for implementation by appropriate staff and management personnel.
• Reviews all QI documents (Program Descriptions, Work Plans, Policies and Procedures) as well as documentation from any delegated entities to ensure that all components necessary for compliance are included.
• Capable of providing staff orientation, staff development and training on treatment planning, documentation and compliance regulations.

Educational Requirements

• Bachelor’s degree or equivalent in a health related field; Master’s degree preferred; quality improvement experience including accreditation and auditing experience, or a minimum of 3 years of related experience and/or training; or equivalent combination of education and experience in lieu of Master’s degree.
• Candidates with active clinical licensure in District of Columbia (LPC or LICSW) are encouraged to apply.
• Minimum 3 years of experience in a behavioral health or community health setting is strongly preferred.
• Experience in principles of Quality Improvement, NCQA Standards, and Accreditation and Certification processes.
• Affordable Medical, Dental, and Vision insurance.
• 401K Retirement Plan and Life Insurance.
• Generous Paid Time Off (PTO), Sick Leave, and Paid Company Holidays.
• Opportunities for leadership training and professional development.
• Employee Assistance Programs (EAP) to support your professional and personal well‑being.