Quality Improvement Investigator

Cds Monarch, Inc.; Town of Webster (NY); On-site; USD 33,000 - 40,000; Full time

Job summary

CDS Life Transitions in Webster, NY, is seeking a Quality Improvement Investigator to perform incident investigations and deliver timely, thorough reports while ensuring regulatory compliance. The role includes preparing not only investigative documentation but also training staff on correct reporting and prevention practices.

The position requires strong communication, writing, and organizational skills, with an emphasis on independent work and adherence to policies.

Qualifications

• Associates or Bachelor’s degree preferred; experience in quality improvement/compliance.
• Knowledge of 14NYCRR Part 624 and related directives is preferred.
• OPWDD/NYS Justice Center training completed upon hire is expected.

Responsibilities

• Investigate quality incidents and provide thorough, high‑quality reports.
• Ensure recommendations safeguard individuals and improve services.
• Provide education and training on abuse prevention and incident reporting.
• Ensure compliance with applicable standards and monitor follow-ups.
• Maintain records in electronic systems and coordinate with supervisor.

Skills

Verbal skills

Listening skills

Writing skills

Typing skills

Independent work

Motivate others

Age requirement 18+

Certifications/training upkeep

Education

Associates Degree

Bachelor’s Degree preferred

OPWDD Part 624 knowledge, preferred

Experience in Quality Improvement/Compliance (OPWDD/OMH/DOH/OASAS/OCFS) preferred

OPWDD/NYS Justice Center training completion upon hire

Tools

Microsoft Word

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Quality Improvement Investigator

Full Time Regular Full-Time Webster, NY, US

Salary Range: $24.00 To $29.00 Hourly

OVERVIEW:

Provide quality incident investigations for all allegations within the agency. Ensures that appropriate recommendations are made to safeguard individuals and provide the highest quality of services. Provides education and training to all staff in the areas of abuse prevention, incident reporting, positive approaches and other classes as identified. Ensures compliance with all applicable standards.

RESPONSIBILITIES:

• Maintains current and thorough knowledge of incident reporting regulations (14NYCRR Part 624 and Part 625) as well as NYS Justice Center/OPWDD directives and guidance regarding reporting, investigation and monitoring of incidents.
• Completes OPWDD 147 and initial IRMA entry when filing a reportable incident. Collects statements and documentation for preliminary investigation.
• Completes thorough and quality investigations as assigned and meets regulatory and agency requirements.
• Monitors incident follow-up in the electronic record for assigned investigations ensuring supporting documentation of corrective actions is adequate and submitted by the due date.
• Uploads assigned incident investigations into IRMA.
• Meets with supervisor as scheduled to review status of incident investigations, follow-up and performance.
• Informs supervisor of any significant investigation concerns as they arise.
• Completes Notable Event reviews as assigned. Ensures all follow up and corrective actions are addressed.
• Provides training to employees in the areas of Incident Reporting and Abuse Recognition as assigned, or as needed.
• Performs other duties relevant to the position as requested by the supervisor.
• Advises direct supervisor of any obstacles to achieving responsibilities.

ESSENTIAL ACADEMIC AND EXPERIENCE REQUIREMENTS:

• Associates Degree, Bachelor’s Degree preferred.
• Knowledge of OPWDD Part 624 Regulations, preferred.
• Previous experience in Quality Improvement/Compliance within OPWDD, OMH, DOH, OASAS, or OCFS preferred.
• Successful completion of OPWDD/NYS Justice Center for the Protection of Vulnerable Persons Incident Investigation Training, upon hire.
• Excellent verbal, listening and writing skills.
• Strong typing skills and experience using Word.
• Ability to work independently and motivate others.
• Must be at least 18 years of age.
• Maintain all required certifications/training by State regulations and CDS Monarch policy.

All experience and education requirements, except when required by federal, state, or local laws or requirements, may be waived at the discretion of management with the approval of the Program Vice President in collaboration with Human Resources

CORPORATE QUALIFICATIONS:

• Adhere to all CDS Life Transitions and Monarch policies and procedures.
• Attends mandatory Education and Training modules as scheduled, obtains, and maintains required certifications.
• Act as a professional representative of CDS Life Transitions/CDS Monarch in regard to appearance, behavior, temperament, communication, language, and dress.

The listed salary range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting. The offered salary will be determined by: Applicant qualifications and experience, education, position specific licensing/training and departmental budgets.

CDS Life Transitions is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to gender, race, color, religion, national origin, ancestry, age, marital status, sexual orientation, pregnancy, disability, citizenship, military or veteran status, gender expression and/or identity, or any other status or characteristic protected by federal, state, or local law.CDS Life Transitions will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 585-341-4600.