QUALITY IMPROVEMENT COORDINATOR

Mayers Memorial Hospital District; Fall River Mills (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Mayers Memorial Hospital District in Fall River Mills, CA, seeks a Quality Improvement Coordinator to support the Director of Quality in advancing district-wide quality initiatives, data collection, and analysis.

The role emphasizes collaboration, documentation, and compliance with accreditation standards, using Microsoft Office and basic statistical methods to produce actionable reports.

Qualifications

• High School diploma or equivalent required.
• Associate’s and/or bachelor’s degree in applicable field preferred.
• Strong knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Solid clinical background and knowledge base required.
• Knowledge of continuous quality improvement principles, practices, methods, and tools.
• Knowledge of computer applications related to QI, including spreadsheets.
• Knowledge of medical records and clinical care processes.

Responsibilities

• Demonstrate professional behavior and represent MMHD outside of normal work hours.
• Collaborate effectively with others at all levels within the organization.
• Apply above‑average interpersonal, problem‑solving, written, and oral communication skills.
• Maintain positive relationships with patients, visitors, and facility staff.
• Demonstrate organizational ability and time management.
• Produce deliverable products on time and within budget with minimal direction.
• Compile and organize data using Microsoft Office applications; make recommendations based on data.
• Maintain organized records for functions performed within the scope of this job.
• Communicate clearly to directors, managers, and coworkers.
• Take direction from others across departments as needed under the chain of command.
• Maintain confidentiality of sensitive information such as payroll and personnel data.
• Use office machines effectively in job functions.
• Answer calls, assist the public, and forward inquiries professionally.
• Perform other duties as assigned.

Skills

MS Office

Clinical background

QI concepts

Records knowledge

Data analysis

Education

High School diploma or equivalent

Associate's or Bachelor's degree preferred

Job description

Position Summary

Under the direction of the Director of Quality, the Quality Improvement Coordinator coordinates quality management efforts including development, implementation, education, data collection, and analysis.

Qualifications

• High School graduate or equivalent.
• Associate’s and/or bachelor’s degree in applicable field preferred.
• Working knowledge of Microsoft Office products (Word, Excel, PowerPoint).
• Strong clinical background and knowledge base required.
• Knowledge of continuous quality improvement principles, practices, methods, and tools.
• Knowledge of computer applications related to QI, including spreadsheets.
• Knowledge of medical records and clinical care processes.

Responsibilities

• Demonstrate professional behavior both on duty and as a representative of MMHD outside of normal work hours.
• Collaborate effectively with others at all levels within the organization.
• Apply above‑average interpersonal, problem‑solving, written, and oral communication skills.
• Maintain a positive working relationship with patients, visitors, and facility staff.
• Demonstrate organizational ability and time management.
• Produce deliverable products on time and within budget with minimal direction.
• Compile and organize data using Microsoft Office applications; make appropriate recommendations or conclusions based on the data.
• Maintain an organized set of records for the functions performed within the scope of this job.
• Communicate appropriately and clearly to directors, managers, and coworkers.
• Perform all assigned tasks accurately, including proper spelling and grammar, reference materials, and minimal mathematical calculation.
• Take direction from others, including employees of other departments with whom temporary collaboration occurs in accordance with the chain of command.
• Maintain confidentiality of sensitive information, such as payroll and personnel data.
• Use office machines effectively in the performance of job functions.
• Answer phone calls, assist the public, and forward inquiries appropriately in a professional and friendly manner.
• Perform other duties as assigned.

• Provide administrative and operational support to the Director of Quality in implementing and maintaining the district‑wide Continuous Quality Improvement program, including State and managed care Quality Improvement Programs (QIP) and ACHC accreditation activities.
• Assist with coordinating quality improvement initiatives by scheduling meetings, maintaining documentation, tracking action items, and communicating with internal stakeholders.
• Support quality monitoring activities by collecting, organizing, and maintaining quality‑related data and documentation to ensure compliance with internal policies and external regulatory and accreditation standards.
• Assist with medical record reviews, audits, and other quality monitoring activities to evaluate documentation and quality of care.
• Compile data and assist in preparing quality reports, dashboards, and the annual Quality Improvement report.
• Coordinate the collection and organization of data and supporting documentation required for ACHC accreditation, regulatory reporting, managed care requirements, and patient satisfaction initiatives.
• Assist in tracking quality indicators, variances, corrective action plans, and performance improvement activities, escalating concerns to the Director of Quality as appropriate.
• Maintain quality records, databases, policies, and other departmental documentation to ensure accuracy, completeness, and readiness for audits and surveys.
• Assist with onboarding and education by coordinating quality‑related training materials, resources, and documentation for new employees.
• Perform other quality improvement support duties as assigned to assist the Director of Quality and the organization's quality management program.
• Educate staff in both verbal and written form about QI in formal and informal settings.

• Adhere to the dress code; appearance must be neat and professional.
• Complete annual education requirements if applicable.
• Maintain regulatory requirements.
• Wear identification while on duty.
• Attend annual evaluation and participate actively in this process.
• Report to work on time and as scheduled; complete work within designated time.
• Attend all meetings as appropriate.
• Exhibit the mission, ethics, and goals of Mayers Memorial Hospital District in the performance of job duties.

• Willingness to work beyond normal working hours and in other positions temporarily when necessary.
• Involved with personnel, visitors, and government agencies as required.
• Function independently, exhibit personal integrity, flexibility, and the ability to work effectively with other personnel, clients, and support agencies.

• Sits, stands, bends, lifts, walks, and moves intermittently during working hours.
• Able to lift 20 lbs.