Quality Improvement Coordinator

Jerolin Management Services, LLC; Colonial Heights (VA); On-site; USD 65,000 - 95,000; Full time

Job summary

Jerolin Management Services, LLC seeks a dedicated Quality Improvement Manager to lead program development, coordinate risk management plans and respond to licensing actions. You will collect data, prepare quarterly reviews, and oversee annual quality assessments related to behavioral health compliance.

The role requires supervisory experience, strong data analysis skills, and the ability to train staff. A Virginia driver’s license and related certifications are expected.

Qualifications

• Bachelor’s degree in Human Services, Nursing or related field.
• 2 years experience performing quality improvement tasks and report writing.
• 1-2 years supervisory/management experience in behavioral health quality improvement.
• Experience as coordinator/manager in an Intellectual Disability Waiver program (preferred).
• Experience interpreting policies and regulations (preferred).
• Knowledge of ISP/Person-Centered Plan concepts and review.
• Knowledge of RCA methods and reporting requirements (highly desired).
• Ability to present QI information, statistics clearly.

Responsibilities

• Develop and collaborate on the Quality Improvement Program.
• Collaborate on Quality Improvement and Risk Management Plans.
• Respond to and submit corrective action plans to licensing offices.
• Collect data and review company progress and compliance quarterly.
• Complete annual quality reviews and reports on restraint/seclusion.
• Chair quarterly Quality Improvement Team meetings and other required meetings.
• Assist in audits regarding quality issues and license renewals.
• Train onboarding and existing staff with expiring trainings.
• Monitor training due dates and coordinate with supervisors.

Skills

Public speaking

Data analysis

Supervisory skills

Project coordination

Education

Bachelor's degree in Human Services or Nursing

2 years quality improvement experience

Tools

MS Word

Excel

Database software

Job description

SUMMARY DESCRIPTION:

Under direction of the Executive Director, and incollaboration with the Support Plan Coordinators and Associate Coordinators, this position is responsible for:

• Development and collaboration with other staff in the preparation and development of the Quality
  Improvement Program;
• Development, cordination, and revision of Quality Improvemnt and Risk Managent Plans;
• Responding and submission of corrective action plans to DBGDS Licensing Office related to possible citations;
• Collect data and complete quarterly review of the company's progress and compliance with corrective action plans submitted to DBHDS Licening Office related to possible citations;
• Complete annual quality review and restraint & seclusion reports;
  
• Chair quarterly meetings with the Quality Improvement Team and
  other meetings as required;
• reporting activities,
• Preparation and participation in audits conducted by regulatory agencies regarding all quality issues and license renewals.
• Collaboration, and assit in development, revision and review company policies and procedures,
• Perform investigations and submit investigation reports to the Locacal Human Rights related to reported alleged abuse, neglect and exploitation;
• Train onboarding employees and existing employees whose trainings are scheduled to expire;
• Monitor employee's trainng due date via the company's online Learning Management System and coordinate with their supervisor to ensure employee completion of upcoming trainings that are due/past due.

Education:

• A bachelor’s degree in Human Services, Nursing or a related field (advanced degree preferred); or
• 2 years experience performing quality improvement tasks and report writing.

Knowledge and Experience:

• Knowledge of the required elements of a person-centered plan (ISP), person-centered
  review, and support notes.
• One to two (1-2) years of supervisory or management experience pertaining to quality improvement in a behavioral health environent, preferred;
• Experience working as a coordinator/manager in a Intellectual Disability Waiver program, preferred;
• One year of experience interpreting policies and regulations, preferred;

• Knowledge of the principles and methods of process improvement, including research methodology,
  statistical analysis, and report design.

• Knowledge of Root Cause Analysis (RCA)
  methodology and reporting requirements, highly desired.

• Ability to make clear and effective public presentations about QI information, statistics
• Experience compiling data and writing reports and,
• Six month expreience providing training

Performance:

• Ability to effectively supervise and coordinate the work of a workgroup engaged in quality improvement activities.

• Ability to proficiency use Windows-based PC applications with emphasis on database, word processing and
  spreadsheet software; MS Word and Excel preferred.

• Ability to interprete the concepts of DBHDS Licensing Regulations.

• Ability to plan, organize and lead complex data collection activities.
• Ability to present statistical and technical data in a clear and understandable manner utilizing
  appropriate visualaids.
• Ability to communicate effectively both orally and in writing.

• Ability to establish and maintain effective and cooperative working relationships with staff and others
  contacted in the course of the work.

• Ability to maintainaccuraterecords.

• Ability to maintain confidentiality of sensitive medical information.

• Ability to assume responsibility and exercise good judgment in making decisions within the scope of authority
  of the position.

• Ability to accurately complete tasks within established timeframes.

• Ability to effectively prioritize multiple tasks and deadlines.

Other Requirements

• Valid Virginia Driver License, transportation, and automobile liability insurance.
• Certification as a Human Rights Investigator provided once employed by the company.
• Certification of other trainings, as required.