Quality Improvement Coordinator

Everstand; Baltimore (MD); On-site; USD 78,140,000 - 92,152,000; Full time

Job summary

Everstand seeks a Quality Improvement (QI) Coordinator to support QA, regulatory compliance, and continuous improvement across Maryland, Pennsylvania, and DC. Based in Baltimore, you will ensure services meet quality standards, licensing requirements, and accreditation expectations.

The ideal candidate is a strong problem-solver with excellent communication and advanced Microsoft Excel skills, capable of managing multiple projects with deadlines in a mission-driven environment.

Qualifications

• Bachelor's degree and at least 1 year of experience in documentation audits, compliance, or data analysis; or an Associate degree and at least three years of related experience.
• Familiarity with Maryland and/or District of Columbia residential care regulations.
• Obtain and maintain CPR/First Aid certification; valid driver's license; background checks and screenings.

Responsibilities

• Support quality improvement initiatives, policies, and procedures.
• Monitor licensing, accreditation, regulatory, and funding compliance.
• Assist with audits, corrective action plans, and staff training.
• Prepare and analyze reports on program outcomes, incidents, and surveys; create dashboards for decision-making.

Skills

Problem solving

Communication

Excel

Project management

Education

Bachelor's degree +1 year experience

Associate degree +3 years experience

Tools

SurveyMonkey

EHR systems

Job description

Why Join Everstand?

Find joy and purpose in a career where you can make a difference every day. Join an inspired team of professionals dedicated to transforming the lives of youth and strengthening families and communities. Everstand is an independent, not-for-profit organization, not a federal or state agency—serving more than 1,000 children annually across 12 locations. As part of our team of approximately 500 professionals across DC, MD, PA, and WV, you’ll have the opportunity to empower youth and families to heal, grow, and thrive in their communities.

Position Summary

Everstand is seeking a detail-oriented, analytical, and organized Quality Improvement (QI) Coordinator to support quality assurance, regulatory compliance, and continuous improvement across our programs and departments in Maryland, Pennsylvania, and the District of Columbia. Based in Baltimore, this role plays an important part in ensuring our services meet internal quality standards, state licensing requirements, national accreditation standards, and funding expectations.

What You’ll Do!

Quality Improvement & Compliance

• Support quality improvement initiatives, policies, and procedures.
• Monitor compliance with licensing, accreditation, regulatory, and funding requirements.
• Assist with audits, risk management, corrective action plans, and staff training.
• Respond to staff questions and track formal concerns.

Data Analysis & Reporting

• Prepare and analyze reports on program outcomes, incidents, surveys, and compliance.
• Create reports, presentations, and dashboards to support decision-making.
• Monitor electronic health record (EHR) documentation for accuracy and timeliness.
• Share data and findings with program teams and leadership.

Audits & Continuous Improvement

• Audit client records and program spaces for compliance.
• Identify trends, documentation gaps, and areas for improvement.
• Help develop corrective action plans and support regulatory reviews.

Surveys & Feedback

• Coordinate surveys for employees, clients, families, and referral sources.
• Use SurveyMonkey to collect and analyze feedback.
• Identify opportunities to improve services based on survey results.

Formal Concerns & Investigations

• Track formal concerns and client grievances from beginning to resolution.
• Coordinate documentation, interviews, and follow-ups.
• Communicate findings and recommendations to leadership.
• Review data to identify recurring concerns and trends.

EHR Support & Training

• Maintain EHR super user certification and work toward trainer certification.
• Provide EHR training and technical support to staff.
• Report system issues and assist with system updates and document management projects.

What We’re Looking For?

The ideal candidate is a strong problem-solver with excellent communication skills, advanced Microsoft Excel proficiency, and the ability to manage multiple projects and deadlines in a collaborative, mission-driven environment.

Required Education & Experience

• Bachelor's degree and at least 1 year of experience in documentation audits, compliance, or data analysis; or
• Associate degree and at least three years of related experience in documentation audits, compliance, or data analysis.

Preferred Qualifications

• Bachelor's degree in human services, data analytics, or a related field.
• Experience in child and family services, behavioral health, addiction recovery, residential care, or a related industry.
• Familiarity with Maryland and/or District of Columbia residential care regulations.

Additional Employment Requirements

• Obtain and maintain CPR/First Aid certification.
• Provide and maintain a valid driver's license and operate a motor vehicle.
• Successfully complete required CPS/UII, federal and state fingerprinting background checks, tuberculosis testing, a work-readiness physical, and drug screening.
• Meet ongoing screening and certification requirements in accordance with organizational policies.

Schedule & Location

This is a full-time, on-site position based at Everstand’s Baltimore Campus.

This job description is not intended to represent a comprehensive list of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

#EVERSTANDHP

Salary placement within the range is based on the candidate's qualifications and years of relevant experience.

All Locations

$27.27 - $32.16 USD

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Everstand’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.