Quality Improvement Coordinator

County of Summit ADM Board; Akron (OH); On-site; USD 70,000 - 95,000; Full time

Job summary

County of Summit ADM Board is seeking a data analytics professional to support evaluation and quality improvement across behavioral health programs. You will design data collection, build dashboards, and monitor trends to inform targeted strategies and reporting at staff, leadership and Board levels.

The role requires strong data skills, proficiency with Excel and Power BI, and the ability to communicate complex insights clearly.

Qualifications

• Master’s degree in statistics, public health, public administration, social science, behavioral health or related field.
• Strong data analysis and reporting skills with attention to HIPAA/42 CFR.
• Experience with data visualization tools (Power BI, dashboards).

Responsibilities

• Develop data collection procedures for evaluation and quality improvement.
• Create advanced dashboards and data visualizations for leadership and Board reporting.
• Monitor overdose and suicide death trends to inform strategic efforts.
• Ensure data integrity across systems and reporting platforms.
• Provide analytic insights to drive decision making.
• Prepare accurate data and reports for projects and committees.

Skills

Data analysis

Excel

Power BI

Verbal and written comms

Critical thinking

Education

Master’s in statistics/public health/public administration/behavioral health

Tools

Microsoft Office

SQL

Job description

Please note: This is an in office position. No phone calls please.

General Overview

Under the direction of the Manager of Evidence Based Practice and Outcomes, this position serves a key role in ensuring that programs to meet standards of continuous improvement across the system of care. The position supports planning, coordination and evaluation efforts to measure the effectiveness of behavioral health programs and services designed to address prevention, alcohol and substance use disorders, mental health and recovery. Collaborates with ADM Board staff to accomplish departmental goals and objectives. The position also monitors relative community trends to help inform targeted behavioral health strategies.

Essential Duties and Responsibilities

To perform this job successfully, an individual must perform essential duties to expected performance standards. The County of Summit Alcohol, Drug Addiction and Mental Health Services (ADM) Board is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (ADA), the ADM Board will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and incumbent employees to discuss potential accommodations with the employer.

Data Analytics & Reporting

• Develops data collection procedures and reporting necessary for implementing evaluation andquality improvement efforts, ensuring all procedures and reporting adhere to strict HIPAA and42-CFR standards
• Develops advanced dashboards and data visualizations for staff, leadership and Board levelreporting
• Monitors overdose and suicide deaths, evaluating and establishing trends for the purpose ofADM coordinating efforts to address deaths of despair
• Ensures data integrity across all systems and reporting platforms
• Provides analytic insights to drive strategic decision making
• Coordinates with ADM Board staff to access and analyze data, preparing and providingaccurate data and reports for various projects
• Creates, or assists in the creation of, presentations regarding data trends and presents tovaries community groups, which may include presenting to staff, provider, board, communityand stakeholders

Compliance Oversight

• Oversees reporting and quality improvements efforts of contracted agencies to ensure theyare in compliance with contractual obligations, as well as local, state, and federal guidance
• Under the direction of the MEBP&O, coordinates with staff and stakeholders the board’sCommunity Assessment & Plan (CAP) efforts, and required board documents, with anemphasis on reporting and evaluation efforts

Quality Improvement

• Leads systemwide quality initiatives, which includes collaboration with other data and qualityimprovement staff throughout the system of care
• Monitors and provides technical assistance to contract agencies in conjunction with Boardstaff in the area of gaps analysis, quality improvement activities, satisfaction/outcomemeasures, budget reviews, and other areas
• Researches and evaluates clinical standards, program design, evaluation tools anddemographic analysis
• Conducts evaluation of clinical programs to determine cost and clinical effectiveness

Other

• Works assigned schedule, exhibits regular and predictable attendance and works overtime asrequired to meet workload demands
• Represents ADM in committees and community events at local and state levels
• Reviews evidence-based practices for program evaluation
• Consults with other government entities, stakeholders, planning organizations, task forces andworkgroups for the purpose of data collection, monitoring and reporting, qualityimprovement, and program evaluation
• Effectively oversees assigned projects and ensures project management tools and practicesare utilized

Other Duties and Responsibilities

The listing of duties and requirements listed in this description should in no manner imply that theseare the only responsibilities to be performed by the employee who fills this position. Duties,responsibilities and activities may change any time, with or without notice. The outline ofresponsibilities above may vary without materially changing either the job classification or paygrade.

Scope of Supervision

This position has no supervisory responsibilities.

Equipment Operated

Computer; copier; printer; telephone and other standard office equipment/software.

Contacts with Others

Community, State, County and ADM Board Service Providers’ representatives, vendors, auditors
clients, general public.

Confidential Data

Maintains confidentiality of sensitive records and treatment information, client files and protected health information in compliance with Health Insurance Portability and Accountability Act (HIPAA), 42 CFR Part 2 and established procedures.

Working Conditions

Work is performed in a typical office environment with minimal exposure to dirt and dust andoccasional exposure to outdoor temperatures. The noise level in the work environment is usually
quietand occasionally moderate with typical office sounds and conversations of others able to be heardthroughout the office area.

Physical Demands / Work Environment

While performing the duties of this job the employee frequently exhibits manual dexterity whenworking on the computer, and frequently talks and hears when working with job contacts. Theemployee frequently sits for extended periods of time and occasionally stands and walks. Visiondemands include close, relatively detailed vision, with the ability to adjust focus when typing andreading a computer screen and documents.
oAbility to safely and successfully perform the position’s essential duties and responsibilitiesconsistent with ADA, Family Medical Leave Act (FMLA), and other federal, state and localstandards, including meeting qualitative and quantitative productive standards.
oAbility to maintain regular, punctual attendance consistent with ADA, FMLA and other federal,state and local standards.
oMust be able to occasionally lift and carry up to 15 pounds.
oMust be able to listen and speak clearly on the telephone.

Knowledge, Skills and Abilities

Knowledge of generally accepted statistical principles; data collection practices, performancemeasurement, quality improvement principles; professional ethics; program evaluation; standardsrelated to HIPAA and 42 CFR as it relates to behavioral health.

Preferred

Preferred: behavioral health system and regulatory requirements; Ohio behavioral health laws;
community and agency resources available to individuals with mental illness or substance abuse.

Ability to

perform detailed work with numerical data; collect data, establish facts and draw validconclusions; set work priorities, respond to issues on a proactive basis and recommend viablesolutions; organize work projects and manage multiple tasks simultaneously; accomplish short andlong range objectives and goals; maintain accurate and complete work records and files; exhibitflexibility in work schedule and job assignments; develop and maintain effective workingrelationshipswith job contacts; actively listen to provide feedback; maintain confidential and sensitive information.

Skill in

verbal and written communications; preparing written reports; application of Microsoft Office
software and other job-related software, with a proficiency in Excel and Power BI preferred;operation of standard office equipment. Has intermediate to advanced computing skills with a focuson data management and database design and works primarily with electronic records. Must be ableto analyze and relate disparate datasets; strong critical thinking skills. Must have skill in accuratelytranslating data into understandable reports. Strong attention to detail, accuracy and organization.

Qualifications

An appropriate combination of education, training, course work and experience may demonstrate
qualifications of the required knowledge, skills, and abilities. An example of an acceptablequalificationis:

• Master’s Degree in statistics, business, public administration, public health, social science,behavioral health or related field and three to five years of post-graduate job relatedexperience.
• Ability to document identity and employment eligibility within three (3) days of originalappointment as a condition of employment in compliance with Immigration Reform andControl Act requirements.
• Experience in behavioral health or related field preferred but not required.

Licensure or certification requirement

• A valid driver’s license and current automobile insurance.

Other Licensure or Certifications

• Clinical licensure such as a Professional Counselor (PCC), Independent Social Worker (ISW)
• preferred but not required.