Quality Field Tech Electrical (B Shift)

Fritz Dräxlmaier GmbH & Co. KG; Duncan (OK); On-site; USD 42,000 - 64,000; Full time

Job summary

Fritz Dräxlmaier GmbH & Co. KG in Duncan, US, is seeking a Quality Field Tech- Electrical- B Shift to ensure customer service and satisfaction related to wire harness quality. You will serve as the primary contact for customer complaints and coordinate swift actions at the customer site.

The role involves interfacing with BMW/DAV/plant staff, preventing defects, and driving improvements in processes and products through hands-on field work and collaboration with quality specialists.

Qualifications

• Associate's Degree preferred or equivalent work experience in related field.
• 1 to 2 years of Quality experience.
• 1 to 2 years of Customer Service experience within the Automotive Industry is desired.

Responsibilities

• To assure customer service and satisfaction as it pertains to product quality of wire harnesses.
• To act as a communication link in addressing customer complaints.
• To assist in the prevention of defects and the improvement of processes and products through interface with customer line personnel, business unit staff, and plant technical & quality specialists.
• Responds to customer complaints for wire harnesses products.
• Coordinates immediate actions at customer facility in response to complaints, including but not limited to; containing, sorting, and reworking suspected material.

Skills

Quality experience

Customer service

Automotive industry knowledge

Education

Associate's Degree or equivalent

Job description

Fritz Dräxlmaier GmbH & Co. KG in Duncan, US, is seeking a Quality Field Tech- Electrical- B Shift to ensure customer service and satisfaction related to wire harness quality. You will serve as the primary contact for customer complaints and coordinate swift actions at the customer site.

The role involves interfacing with BMW/DAV/plant staff, preventing defects, and driving improvements in processes and products through hands-on field work and collaboration with quality specialists.