Quality Field Specialist: Inspections & Process Improvement

Leaf Home; Fairfield (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Leaf Home is seeking a Quality Control Field Specialist to oversee and continuously improve quality across warehouse and field installations. You will own QC programs, inspection frameworks, reporting, and corrective actions to meet company standards, manufacturer specs, and safety requirements.

You will partner with Operations, Installation, and Sales leadership to reduce rework, improve installer performance, and drive consistent customer outcomes.

Qualifications

• Associate’s degree or Vocational Education is required.
• 2–4 years of installation and/or quality control experience.
• Must have a valid driver’s license.
• Ability to conduct job site inspections, including roofs.
• Proficiency with CRM, inspection tools, and reporting systems.
• Ability to exercise independent judgment and influence outcomes without direct supervision.
• Proficiency using Microsoft Office Suite.
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status.

Responsibilities

• Own and maintain quality control standards, inspection protocols, and documentation requirements across warehouse and field operations.
• Lead field and warehouse inspections; analyze findings, identify trends, and determine corrective actions to prevent repeat issues.
• Lead non-conformance management, including root cause analysis, corrective action planning, and follow-up validation.
• Partner with Installation and Quality Control leadership to improve material handling, job readiness, and installation execution quality.
• Evaluate installer and crew performance using inspection data; provide structured feedback, recommendations, and retraining guidance.
• Develop and support quality-focused training initiatives for installers and installation partners, including onboarding and ongoing skill development.
• Monitor and report on quality metrics, rework rates, service trends, and compliance outcomes; present insights to leadership.
• Ensure quality procedures align with safety standards and company policies; identify risks and elevate systemic issues proactively.

Skills

Analytical skills

Documentation skills

CRM proficiency

Office suite proficiency

Inspection tools proficiency

Independent judgment

Education

Associate’s degree or Vocational Education

Tools

CRM

Inspection tools

Microsoft Office Suite

Job description

Leaf Home is seeking a Quality Control Field Specialist to oversee and continuously improve quality across warehouse and field installations. You will own QC programs, inspection frameworks, reporting, and corrective actions to meet company standards, manufacturer specs, and safety requirements.

You will partner with Operations, Installation, and Sales leadership to reduce rework, improve installer performance, and drive consistent customer outcomes.