Quality & Facility Coordinator - FBO

Berry Aviation; San Marcos (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

Bristow Group seeks a Quality & Facility Coordinator at our Corporate Headquarters in San Marcos, TX. You will support FAA-compliant quality, safety, and facility operations to ensure a smooth, professional customer experience in our FBO environment.

The role requires coordinating audits, records, safety reporting, and facility inspections, while working with maintenance vendors and internal teams to uphold standards and timely corrective actions.

Qualifications

• High school diploma or equivalent.
• Basic understanding of aviation operations, airport environments, or related operational activities.
• Demonstrated organizational, communication, and documentation skills.
• Ability to work independently and collaboratively in a fast-paced operational environment.

Responsibilities

• Coordinate quality assurance and safety activities in accordance with FAA regulations, policies, and SOPs.
• Maintain records, inspection checklists, and supporting documentation for audit readiness.
• Track audit findings and coordinate corrective actions for timely resolution.
• Assist with safety reporting, trend monitoring, and continuous improvement initiatives.
• Support Safety Management System (SMS) activities, including documentation and hazard identification.
• Coordinate routine inspections of FBO buildings, hangars, ramps, and facilities.
• Serve as a contact for facility maintenance requests and vendor coordination.
• Monitor facility conditions and coordinate actions to maintain a safe, clean, and customer-ready environment.
• Coordinate with airport representatives, contractors, and internal departments regarding facility operations.

Skills

FAA regulations

Quality assurance

Safety compliance

Documentation skills

Education

High school diploma

Tools

MS Office

Job description

Job Details: Job Location: Corporate Headquarters - San Marcos, TX 78666, Position Type: Full Time, Job Shift: Day, Quality & Facility Coordinator

Purpose

The FBO Quality & Facility Coordinator supports the safe, compliant, efficient, and professional operation of the Fixed Base Operator (FBO) by coordinating quality assurance, safety, and facility-related activities. This position works closely with the FBO Manager, line service personnel, customer service teams, maintenance vendors, and other stakeholders to support regulatory compliance, operational consistency, facility readiness, and a high-quality customer experience.

Responsibilities

• Coordinate quality assurance and safety activities in accordance with applicable Federal Aviation Administration (FAA) regulations, company policies, and established standard operating procedures.
• Support internal and external audit readiness by maintaining accurate records, inspection checklists, and supporting documentation.
• Track audit findings, inspection deficiencies, and safety concerns, coordinating corrective actions and follow-up to support timely resolution.
• Assist with safety reporting, trend monitoring, and continuous improvement initiatives.
• Support applicable Safety Management System (SMS) activities, including documentation, hazard identification, and corrective action tracking.
• Coordinate routine inspections of FBO buildings, hangars, ramps, grounds, and associated facilities to identify maintenance needs, safety hazards, and operational concerns.
• Serve as a point of contact for facility-related maintenance requests, service providers, and vendor coordination.
• Monitor facility conditions and coordinate necessary actions to maintain a clean, safe, functional, and customer-ready environment.
• Coordinate facility safety and readiness activities, including lighting, signage, Foreign Object Debris (FOD) prevention, and general housekeeping standards.
• Partner with line service and customer service personnel to support daily FBO operations and consistent service delivery.
• Assist in maintaining established operational, quality, and customer service standards throughout the FBO.
• Support the readiness and availability of facilities, equipment, supplies, and other operational resources.
• Maintain organized and accurate records related to quality assurance, safety activities, facility inspections, maintenance requests, and corrective actions.
• Communicate operational observations, safety concerns, facility deficiencies, and recommendations to the FBO Manager and appropriate leadership.
• Coordinate with airport representatives, contractors, vendors, and internal departments regarding facility operations, inspections, and service requirements.
• Work closely with the FBO Manager to support day-to-day operational priorities, resolve facility-related concerns, and identify opportunities for process improvement.
• Perform other related duties as assigned.

Knowledge, Skills & Abilities

• Basic knowledge of aviation operations, airport environments, and FBO activities.
• Understanding of quality assurance, workplace safety, and operational compliance principles.
• Ability to follow established policies, procedures, and regulatory requirements.
• Strong organizational skills with attention to detail and accuracy in documentation and recordkeeping.
• Ability to identify operational concerns, communicate findings, and coordinate appropriate follow-up.
• Effective written and verbal communication skills.
• Ability to establish and maintain positive working relationships with employees, vendors, airport representatives, and leadership.
• Strong time management skills with the ability to prioritize multiple tasks and responsibilities.
• Ability to work independently while contributing effectively within a team environment.
• Proficiency in Microsoft Office applications and the ability to learn company-specific systems.
• Ability to exercise sound judgment and maintain professionalism in an active aviation environment.

Qualifications

Required

• High school diploma or equivalent.
• Basic understanding of aviation operations, airport environments, or related operational activities.
• Demonstrated organizational, communication, and documentation skills.
• Ability to work independently and collaboratively in a fast-paced operational environment.

Preferred

• Previous experience in an FBO, airport operations, aviation maintenance, aviation support, or related environment.
• Familiarity with FAA regulations, aviation quality assurance programs, or Safety Management System (SMS) principles.
• Experience coordinating facility maintenance, vendors, contractors, or related services.
• Experience supporting audits, inspections, corrective action tracking, or operational compliance activities.

Physical Requirements

• Ability to regularly walk and navigate ramps, hangars, office spaces, and other FBO facilities.
• Ability to stand, walk, bend, and reach as necessary to perform inspections and facility-related activities.
• Ability to move safely through active operational areas, including locations with aircraft and ground support equipment.
• Ability to perform duties requiring visual observation of facilities, equipment, and operational conditions.
• Ability to perform administrative duties involving prolonged periods of sitting and computer use.

Work Environment

• Work is performed in a combination of office, hangar, ramp, and outdoor airport environments.
• Regular exposure to varying weather conditions, including heat, cold, wind, and precipitation.
• Potential exposure to aircraft noise, moving vehicles, ground support equipment, and other aviation-related hazards.
• Must follow all applicable safety procedures and utilize required personal protective equipment (PPE).
• May require flexibility in work schedules to support operational needs, inspections, or facility-related issues.

Bristow Group is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Bristow Group is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.