Quality Excellence Specialist

The Sherwin-Williams Company; Garland (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Generous time away from work

Bonus based on performance

Job summary

The Sherwin-Williams Company is seeking a Quality / Process Improvement professional with a Technical Writing background to support document development, onboarding resources, and knowledge capture across multiple platforms.

You will lead training initiatives, maintain KPI dashboards, and drive quality excellence projects while collaborating with QE Managers and the technical team. Travel up to 30% may be required.

Qualifications

• Must have a Technical Writing Degree or BS in Chemistry or related field.
• 4-5 years of experience in Quality Control/Quality/Assurance, Process/Continuous Improvement or related field
• Technical writing skills
• Experience with Office 365 including Excel, Word, PowerPoint
• Microsoft Teams, SharePoint, MS Power Platform (Power Apps, Power Automate, Dataverse)
• Valid Driver's license

Responsibilities

• Documentation and mapping on projects.
• Create onboarding and training resources on SharePoint and other platforms.
• Facilitate instruction creation in a defined format for publication and divisional use.
• Organize and conduct training forums to enhance the technical team's skills.
• Lead quality excellence projects and knowledge capture initiatives.
• Maintain KPI data and dashboards.
• Visit customers and labs to understand conditions and impacts of process variance.

Skills

Technical writing

Education

Technical Writing Degree

BS in Chemistry or related field

Tools

Excel

Word

PowerPoint

Power Apps

Power Automate

Dataverse

SharePoint

Teams

Job description

Job duties include contact with other employees and access to confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.

This position is also eligible for bonus based on performance and subject to the terms of the Company's applicable plans.

30% Travel

1. Complexity Reduction - This role would focus on execution and escalation. A key member on many projects that require documentation and mapping
   1. Identify and implement strategies to reduce complexity costs while improving product consistency including digital automated workflows (Microsoft Power Platform), data management - storage, migration, access.
2. Process Alignment and Leadership - Manage and develop standards, procedures and processes to enhance consistency and efficiency across Coil
3. Critical knowledge capture
   1. Creating and arranging the onboarding and training resources through the Coil and Extrusion Sharepoint site
   2. Creating/sustaining a workflow for process owners to acknowledge needs for update and republication
   3. Facilitating instruction creation in a defined and consistent format for publication and divisional use
   4. Organize and conduct training forums to enhance the skills and knowledge of the technical team
4. Lead efforts to document and capture Coil Technical historical knowledge, ensuring vital information is readily accessible.
5. Promote and manage knowledge-sharing tools (e.g. Sharepoint, PowerApps, etc) within the company to enhance usability and effectiveness.
6. Benchmark other business units digital tools, systems to leverage best practices
7. Completes on-site process follow ups to develop necessary procedures.
8. Works with QE Managers and Technicians to facilitate process adherence to divisional work instructions through audit and compliance
9. Performs process verification audits when required by an internal investigation or recent QE/CI process changes and reports results at various levels of the organization. Technical or Customer focused
10. KPI data maintenance and dashboarding. Completes monthly data reporting as requested.
11. Maintains a clean and safe working environment.
12. When needed, visits customers and Technical labs to better understand customer conditions, background work on projects, and impacts of process variance.
13. Lead Quality Excellence focused projects as needed.

Minimum Requirements

• Must be legally authorized to work in the country for which you are applying for employment (without now or in the future needing sponsorship for employment work visa and/or permanent residence status)
• Must be at least 18 years of age
• Must have a Technical Writing Degree or BS in Chemistry or related field
• 4-5 years of experience in Quality Control/Quality/Assurance, Process/Continuous Improvement or related field
• Technical writing skills
• Experience working with Office 365 including Excel, Word, PowerPoint
• Microsoft Teams, Sharepoint, MS power platform (power apps, power automate, dataverse)
• Valid Driver's license

Preferred Qualifications

• MS Planner, MS forms, MS Stream and Clip Champ, MS Lists