Quality Engineering Supervisor

ADI Global Distribution; Lehi (UT); On-site; USD 93,000 - 158,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

401k plan

Paid vacation

Life assistance

Job summary

ADI Global Distribution seeks a Quality Supervisor to own field quality across multiple regions, including the US, UK, and Australia. You will manage holds, stop-ship decisions, returns, and supplier corrective actions, aligning with engineering and operations to minimize field failures.

You will lead quality technicians, develop KPIs, and present data-driven insights in quarterly reviews, leveraging ERP and analytics tools to drive continuous improvement.

Qualifications

• 5 years experience in quality, field quality, or returns management for hardware or electronics products.
• Experience managing quality holds, stop-ship, containment, and non-conforming material disposition.
• Experience with RMA, warranty, and return-to-vendor processes.
• Experience with root cause analysis and corrective action methods (e.g., 8D, 5 Whys, Fishbone).
• Experience with ERP systems (SAP preferred) for inventory and returns transactions.
• Experience building and presenting quality KPIs and metrics to leadership.
• Experience supervising people or leading a team.

Responsibilities

• Own the field quality function across US, UK, and Australia, ensuring consistent processes and decisions in every region.
• Manage the quality hold process, including placing, tracking, and releasing product on hold through the quality hold board.
• Lead stop-ship decisions and execution in line with the stop-ship SOP, coordinating containment with Warehouse, Sales, and Tech Support.
• Oversee returns processes (RMA, DRMA, SRMA, and return-to-vendor), including review and approval of RTV requests.
• Partner with Engineering and Procurement to drive root cause analysis and corrective action with suppliers on field failures.
• Partner with Finance on warranty, returns, and non-conforming inventory costs, and with Safety/Legal on product safety issues.
• Prepare and present quality KPIs, DRMA trends, and goals for the monthly business review.
• Use analytics and dashboard tools to identify emerging field quality trends and prioritize actions.
• Maintain and improve quality SOPs, trackers, and documentation.
• Supervise, coach, and develop quality technicians across regions.

Skills

Quality management

Root cause analysis

KPIs & metrics

Team leadership

RMA/warranty processes

Tools

SAP ERP

Job description

The Quality Supervisor owns field quality across our Exclusive Brands product lines globally. This role protects customers and the business by managing quality holds, stop-ship decisions, warranty claims, returns, and non-conforming inventory, and by turning field and returns data into clear actions for Engineering, Procurement, and Operations. The Sr. Quality Supervisor partners closely with Tech Support, Warehouse, Finance, Sales, and regional leadership to resolve quality issues quickly and consistently across regions. The role also supervises quality technicians and requires strong judgment to make sound containment and disposition decisions under time pressure.

JOB DUTIES:

• Own the field quality function across US, UK, and Australia, ensuring consistent processes and decisions in every region

• Manage the quality hold process, including placing, tracking, and releasing product on hold through the quality hold board

• Lead stop-ship decisions and execution in line with the stop-ship SOP, coordinating containment with Warehouse, Sales, and Tech Support

• Oversee returns processes (RMA, DRMA, SRMA, and return-to-vendor), including review and approval of RTV requests

• Partner with Engineering and Procurement to drive root cause analysis and corrective action with suppliers on field failures

• Partner with Finance on warranty, returns, and non-conforming inventory costs, and with Safety/Legal on product safety issues

• Prepare and present quality KPIs, DRMA trends, and goals for the monthly business review

• Use analytics and dashboard tools to identify emerging field quality trends and prioritize actions

• Maintain and improve quality SOPs, trackers, and documentation

• Supervise, coach, and develop quality technicians across regions

YOU MUST HAVE:

• 5 years Experience in quality, field quality, or returns management for hardware or electronics products

• Experience managing quality holds, stop-ship, containment, and non-conforming material disposition

• Experience with RMA, warranty, and return-to-vendor processes

• Experience with root cause analysis and corrective action methods (e.g., 8D, 5 Whys, Fishbone)

• Experience with ERP systems (SAP preferred) for inventory and returns transactions

• Experience building and presenting quality KPIs and metrics to leadership

• Experience supervising people or leading a team

WE VALUE:

• Experience supporting multiple regions or global operations

• Experience with Jira, Confluence, SharePoint, and Power BI

• Experience with AI or advanced analytics tools for quality data

• Experience with incoming quality inspection and supplier quality management

• Experience in distribution or with connected/IoT hardware products

ABOUT US

ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Learn more at www.adiglobal.com .

You can find out more about how the talent community works here: ADI Talent Community Terms . Our recruitment privacy notice ADI – Recruitment Privacy Notice describes in more detail how we process your personal data and how you can exercise your personal data rights.

ADI is an equal opportunity employer. For more information on applicable U.S. equal employment regulations, refer to the “EEO is the Law” (https://adi-corporate-site.webflow.io/legal/eeo-is-the-law) poster, “EEO is the Law” Supplement Poster (https://adi-corporate-site.webflow.io/legal/eeo-is-the-law-supplement) and the Pay Transparency Nondiscrimination Provision (https://adi-corporate-site.webflow.io/legal/pay-transparency-nondiscrimination-provision) . ADI complies with applicable equal employment laws in all countries where we do business.

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Job Identification: 19806

Job Category: Quality Engineering

Job Schedule: Full time

Incentive Eligible N/A

Business ADI Global Distribution

Hiring Salary Range The typical hiring salary for this role, ranges from USD $92570.0 to $157630.0 per year but varies by specific work location. Within a range, our company determines base pay for an individual based on various factors, including market conditions, skills, and experience.

Benefits We provide comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, 401k Plan, vacation & holidays.

US Visa Sponsorship Eligibility This position is not eligible for US visa sponsorship

At ADI, we bring together diverse individuals to build the future of homes. ADI is an equal opportunity employer.