Partner Success Sales Associate II

ADI Global Distribution; Irving (TX); Hybrid; USD 22,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

401k participation

Paid holidays

Vacation time

Employee discounts

Job summary

ADI Global Distribution is seeking a proactive Partner Success Specialist to act as the primary liaison between Outside Sales Reps and partner accounts. The role focuses on customer satisfaction, operational efficiency, and sales growth by managing partner accounts and coordinating internal processes.

You will support quotes, proposals, and business reviews, analyze sales data, and cultivate strong relationships with customers and suppliers.

Qualifications

• 3+ years of experience in account management, sales support, or customer service.
• Familiarity with Salesforce or similar CRM platforms.
• Proficient in MS Office (Excel, Word, PowerPoint, Outlook).
• Experience working with a distributor-based sales model is a plus.

Responsibilities

• Serve as the primary support for Outside Sales Reps, addressing high-level customer inquiries and assisting in account management to maximize revenue & gross margin on assigned book of business.
• Prepare and manage quotes, proposals, and business reviews to support the sales process.
• Conduct customer research to identify opportunities for deeper engagement and account growth (e.g cross sell, margin expansion, revenue growth).
• Manage Salesforce data, including account updates, pipeline tracking, and reporting to support sales representatives.
• Resolve customer issues by coordinating with internal teams to ensure timely and effective resolution.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Cultivate strong relationships with existing customers & suppliers to drive satisfaction, loyalty, and retention.
• Adapt day-to-day activities to meet the unique needs of customers.
• Partner closely with sales reps and other sales roles, including EB Sales Engineers and store counter sales teams, to deliver a seamless and high-quality customer experience.
• Facilitate effective handoffs and communication between teams to maintain account continuity and satisfaction.
• Assist with scheduling and coordinating partner meetings with outside sales representatives.

Skills

Account management

CRM experience

MS Office

Tools

Salesforce

Job description

We are seeking a proactive and detail-oriented Partner Success Specialist to serve as a key liaison between our Outside Sales Representatives (OSRs) and partner accounts. This role will be the primary point of contact for our Partner Account and will be critical in driving customer satisfaction, operational efficiency, and sales growth by managing partner accounts, activities, facilitating internal processes, and deepening customer relationships.

JOB DUTIES:

1. Account Management & Sales Support

2. Serve as the primary support for Outside Sales Reps, addressing high-level customer inquiries and assisting in account management to maximize revenue & gross margin on assigned book of business.

3. Prepare and manage quotes, proposals, and business reviews to support the sales process.

4. Conduct customer research to identify opportunities for deeper engagement and account growth (ex cross sell, margin expansion, revenue growth)

5. Sales Operational Excellence

6. Manage Salesforce data, including account updates, pipeline tracking, and reporting to support sales representatives.

7. Resolve customer issues by coordinating with internal teams to ensure timely and effective resolution.

8. Analyze sales data to identify trends, opportunities, and areas for improvement

9. Customer Success & Retention

10. Cultivate strong relationships with existing customers & suppliers to drive satisfaction, loyalty, and retention.

11. Adapt day-to-day activities to meet the unique needs of customers.

12. Team Collaboration & Coordination

13. Partner closely with sales reps and other sales roles, including EB Sales Engineers and store counter sales teams, to deliver a seamless and high-quality customer experience.

14. Facilitate effective handoffs and communication between teams to maintain account continuity and satisfaction.

15. Assist with scheduling and coordinating partner meetings with outside sales representatives.

YOU MUST HAVE:

• 3+ years of experience in account management, sales support, or customer service, preferably in distribution or related industries.

• Familiarity with Salesforce or similar CRM platforms.

• Proficient in MS Office (Excel, Word, PowerPoint, Outlook)

• Experience working with a distributor-based sales model a plus

WE VALUE:

• Exceptional organizational and multitasking abilities to manage diverse responsibilities.

• Strong analytical skills to interpret sales data and generate actionable insights.

• Excellent written and verbal communication skills for engaging with customers and internal teams.

• Customer-focused mindset with a commitment to delivering high levels of satisfaction.

• Collaborative team player who thrives in a dynamic, fast-paced environment.

• Detail-oriented and proactive in managing tasks and resolving issues.

WHAT'S IN IT FOR YOU:

• Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1

• 2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3

• 12 paid holidays each year

• 401K plan with up to 7% company match

• Four weeks parental leave without using vacation time

• Employee discounts on company products and other retail/service providers

• Opportunity to progress within a global business

• Product and leadership mentoring to ensure you are set up for success

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ABOUT US

ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Learn more at www.adiglobal.com .

You can find out more about how the talent community works here: ADI Talent Community Terms . Our recruitment privacy notice ADI - Recruitment Privacy Notice describes in more detail how we process your personal data and how you can exercise your personal data rights.

ADI is an equal opportunity employer. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" (https://adi-corporate-site.webflow.io/legal/eeo-is-the-law) poster, "EEO is the Law" Supplement Poster (https://adi-corporate-site.webflow.io/legal/eeo-is-the-law-supplement) and the Pay Transparency Nondiscrimination Provision (https://adi-corporate-site.webflow.io/legal/pay-transparency-nondiscrimination-provision) . ADI complies with applicable equal employment laws in all countries where we do business.

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Job Identification: 19720

Job Category: Partner Success Sales

Job Schedule: Full time

Degree Level: No Formal Education

Incentive Eligible SIP

Business ADI Global Distribution

Hiring Salary Range The typical hiring salary for this role, ranges from USD $15.64 to $26.63 per hour but varies by specific work location. Within a range, our company determines base pay for an individual based on various factors, including market conditions, skills, and experience.

Incentive Eligible (SIP) This position is eligible for a performance-based bonus of up to 42.86% of your annual salary, and prorated based on hire date. Attaining your sales target qualifies you for 100% of your annual sales incentive, while surpassing sales targets during the performance period enables you to earn additional incentive pay.

Benefits We provide comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, 401k Plan, vacation & holidays.

US Visa Sponsorship Eligibility This position is not eligible for US visa sponsorship

At ADI, we bring together diverse individuals to build the future of homes. ADI is an equal opportunity employer.