Quality Engineer - NA Rail Services

The Timken Company

Mascot (TN)

On-site

USD 65,000 - 90,000

Full time

11 days ago

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Benefits offered by this job

Competitive salary

Benefits

Global employer

Job summary

The Timken Company is seeking a Quality Engineer to support North America Rail Quality and Operations with quality system improvements and maintenance. You will manage quality documentation, respond to customer complaints with effective corrective actions, and lead PFMEA development for manufacturing processes.

In this role, you will perform internal audits, support TQMS implementation, and train QA personnel.

Qualifications

Develop, implement and maintain quality system documentation and SOPs.
Lead customer complaint handling and drive corrective actions.
Contribute to TQMS implementation and EPV program management.
Lead internal quality system audits and PFMEA development.
Collaborate with Sales Engineers and cross-functional teams.

Responsibilities

Develop, implement and maintain quality system documentation including quality manual and procedures.
Interface with Sales Engineers on customer specifications.
Lead PFMEA analysis for manufacturing processes.
Prepare formal responses to customers and AAR as required.
Monitor audits, CAPA, and trend analysis; drive corrective actions.

Skills

Quality system management

Documentation control

Auditing & CAPA

PFMEA analysis

Team problem solving

Data analysis

Communication across levels

Education

Bachelor's degree in quality/engineering

Tools

Excel

Job description

Job Title

Quality Engineer

Description

Manage quality system documentation such as development of standard operating and setup work instructions, preventive maintenance tasks and schedules, and updates to documents that are required. Manage the handling of customer complaints and determine the corrective action needed to eliminate the cause of nonconformity and application of controls to ensure that corrective action is taken and that it is effective. Assist with TQMS implementation and manage the Error Proofing Verification (EPV) program . Lead the internal quality system audit program and the development of PFMEAs for manufacturing processes.

Overall Purpose

Critical role to support North America Rail Quality and Operations with quality system improvement and maintenance activities.

Essential Functions

Develop, implement and maintain quality system documentation including quality manual, procedures, process control plans, standard work instructions and customer specifications Interface with Sales Engineers regarding customer specifications Maintain master listings and ensure revision control within the organization Lead Team problem solving Prepare and issue timely formal response to Timken Sales Engineer, customer and AAR, as required Maintain listing of error proofing devices (prevention / detection) Train Quality Assurance personnel to perform audit Monitor accomplishment of targeted audits Monitor adverse findings, issue Corrective Action Requests (CAR) and assist in the development of meaningful corrective actions to prevent recurrence Establish internal audit schedules Perform internal quality system audit Manage Customer Requested Documentation Review (and comment) to Supplier Quality Manuals presented by customer (supplement to contractual agreement) Issue Certificate of Conformance and / or Certificate of Inspection & Test with shipments Develop Process Failure Mode and Effects Analysis (PFMEA) for manufacturing processes Lead periodic review of PFMEA by multi-disciplinary team Lead proactive approach to reduction of highest RPN values Analyze trends, provide recommendations, and generate reports related to customer complaints, EPV, internal quality system audits, and PFMEA risk analysis. Support the training function, as required. Perform other duties and responsibilities as assigned.

Physical Demands & Frequency

Requires lifting, standing, sitting, walking, reaching, pushing, visual acuity and hearing. Position: Standing, sitting, and walking Standard office work, keyboard, typing. Weights & Force: Lifting up to 35 pounds. Use of Controls: Typical business machine controls, computer keyboards, scanners, printers, etc.

General Educational Development

Bachelor's degree with 1-2 years related position experience in quality system work is required. Experience in manufacturing experience and proficiency with Excel also preferred. Must be able to effectively communicate to all levels of the organization, work well in a team atmosphere, have a strong bias for action, good project management skills, and detailed oriented.

Qualifications/Training

Candidate shall successfully complete training program and as applicable, qualification requirements, as defined by the responsible functional manager. New hires shall demonstrate satisfactory performance during new hire probationary period. All training is completed on-the-job.

Aptitudes

High attention to detail and strong organizational skills. Good hand/eye coordination and keyboard manipulation skills.

Temperaments

Logical, analytical, detailed, result oriented, good interpersonal skills.

Environmental Conditions

Frequent impact noise, seasonal changes in heat.

Protective Clothing and Personal Devices

Proper PPE including safety glasses when on manufacturing floor.

Timken is a global technology leader in engineered bearings and industrial motion. Our expanding portfolio of next-generation solutions helps customers around the world improve efficiency, solve their toughest challenges, and push the boundaries of performance. We employ 19,000 people globally, operate from 45 countries, and posted $4.6 billion in sales in 2025.

We have been recognized as one of America's Most Responsible Companies 6x by Newsweek and one of the World's Most Ethical Companies® 15x by Ethisphere.

Why Choose Timken?