Quality Engineer / Manager

Haven Steel Products, Inc.; McKenzie (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

Haven Steel Products, Inc. in McKenzie, TN is seeking a Quality Engineer/Manager to oversee and improve all aspects of product and process quality in the manufacturing facility.

You will implement quality systems, conduct root cause analyses on nonconformities, lead corrective and preventive actions, and collaborate with operations, engineering and maintenance to drive continuous improvement. Strong leadership and communication are essential.

Qualifications

• Experience applying quality methods (5 Whys, Fishbone, FMEA) to manufacturing processes.
• Ability to perform process capability analyses and drive continuous improvement.
• Experience in quality assurance documentation, audits, and ISO-like standards.
• Experience managing product quality, including inspections and customer returns.
• Ability to set quality objectives, track KPIs, and lead corrective actions.

Responsibilities

• Oversee and improve all aspects of product and process quality in the factory.
• Plan, implement, and maintain quality systems, tests, and documentation.
• Monitor production quality and perform root cause analyses on nonconformities.
• Lead corrective and preventive actions with cross‑functional teams.
• Manage quality audits and KPI tracking; support supplier quality activities.
• Train team members on quality standards and procedures; act as customer quality contact.

Skills

5 Whys

Fishbone

FMEA

Process capability analysis

Continuous improvement

Root cause analysis

Cross-functional collaboration

Leadership

Strong communication

Training and coaching

Education

Bachelor’s degree in engineering, quality, or a related technical field, or equivalent combination of education and relevant experience

Tools

Excel

Quality software

Gauges

Metrology tools

Job description

Company Description

Haven Steel Products, Inc. is a long-established manufacturer and the premier supplier of rotary cutter blades and spring steel components for the agriculture industry, serving customers since 1968. The company is known for durable, high-performance steel products that support agricultural equipment manufacturers and end users. With decades of industry experience, Haven Steel focuses on consistent quality, reliability, and on-time delivery. Team members join a stable, manufacturing-focused environment that values craftsmanship, safety, and continuous improvement.

Role Description

The Quality Engineer / Manager is a full-time, on-site role based in McKenzie, TN, responsible for overseeing and improving all aspects of product and process quality within the manufacturing facility. This role plans, implements, and maintains quality systems, including inspection procedures, testing protocols, and documentation to ensure compliance with customer specifications and internal standards. Day-to-day responsibilities include monitoring production quality, performing root cause analysis on nonconformities, leading corrective and preventive action activities, and collaborating with operations, engineering, and maintenance teams to drive continuous improvement. The position also manages quality audits, maintains key performance indicators, supports supplier quality activities, and trains team members on quality standards and procedures. The Quality Engineer / Manager acts as a key contact for customer quality issues, ensuring timely resolution and clear communication with internal and external stakeholders.

Qualifications

• Strong foundation in Quality Engineering, including problem-solving methods (e.g., 5 Whys, Fishbone, FMEA), process capability analysis, and continuous improvement tools.
• Hands-on experience in Quality Control activities such as in-process and final inspections, measurement systems, and use of gauges and metrology tools in a manufacturing environment.
• Proficiency in Quality Assurance practices, including documentation control, procedure development, internal audits, and compliance with relevant standards (e.g., ISO or similar frameworks).
• Demonstrated ability to manage Product Quality, including specification review, first article inspections, and handling customer complaints and returns.
• Experience in Quality Management, including setting quality objectives, tracking KPIs, leading corrective and preventive actions, and coordinating cross-functional quality initiatives.
• Bachelor’s degree in engineering, quality, or a related technical field, or equivalent combination of education and relevant experience.
• Prior experience in steel, metal fabrication, or industrial manufacturing is strongly preferred.
• Proficient with data analysis and reporting tools (e.g., Excel, quality software) and comfortable interpreting technical drawings and specifications.
• Effective communication and leadership skills, with the ability to train and influence team members at all levels.
• Commitment to safety and a continuous improvement mindset.