Quality Engineer – Field Return Analysis (human)

NEURA Robotics; Germany (OH); On-site; USD 68,524 - 91,365; Full time

Job summary

NEURA Robotics is seeking a diagnostics engineer to diagnose returned robots, analyzing mechanical, electrical, and software issues, and to document findings clearly.

You will plan, execute, and evaluate tests to reproduce failures, develop testing methods, and collaborate with R&D, Quality, and Manufacturing to implement improvements. Strong English and German skills are required.

Qualifications

• Master of Science in Mechatronics or equivalent.
• Strong knowledge in control engineering and programming (Python, C/C++, MATLAB/Simulink).
• Expertise in electronics, sensor tech, drive systems or robotics; able to use measurement equipment and diagnostic tools.
• Familiar with 8D, Ishikawa, FMEA, 5-Why; basic statistics or data analysis helpful.

Responsibilities

• Investigate and diagnose returned robots from the field.
• Troubleshoot, perform root-cause analyses, and document results clearly.
• Plan, execute, and evaluate tests to reproduce failures.
• Develop and optimize testing methods; improve test processes.
• Derive technical actions and design improvements with R&D, Quality, and Manufacturing.
• Evaluate field failure trends; prepare statistical analyses.
• Create technical reports, presentations, and lessons learned.
• Contribute to improving overall product reliability and service quality.
• Support complaint management by analyzing root causes and communicating findings with Service and Customer Support.
• Participate in quality-related development of software tools used to test or diagnose components.

Skills

Control engineering

Python

C/C++

MATLAB/Simulink

Electronics

Sensor technology

Robotics

Diagnostics

Education

Master of Science in Mechatronics

Technical apprenticeship in mechatronics/electronics

Job description

Your mission & challenges

• You investigate and diagnose returned robots from the field, analyzing mechanical, electrical, and software-related issues.

• You carry out systematic troubleshooting, perform root-cause analyses, and document all results in a clear and structured manner.

• You plan, execute, and evaluate tests to reproduce and validate the identified failure causes.

• You contribute to the development and optimization of testing methods and support the continuous improvement of test processes.

• You derive technical actions and design improvements and work closely with the R&D, Quality, and Manufacturing teams to implement them.

• You assist in evaluating field failure trends and prepare statistical analyses to identify patterns and areas of concern.

• You create technical reports, presentations, and structured lessons learned to effectively share insights across the organization.

• You actively contribute to improving overall product reliability and service quality.

• You support the complaint management process by analyzing root causes and communicating findings with the Service and Customer Support teams.

• You participate in quality-related development of software tools used to test, read out, or diagnose robot components.

What we can look forward to

• You have ideally completed a Master of Science in Mechatronics and previously completed a technical apprenticeship – for example as a mechatronics or electronics technician – possibly within a dual study program such as the Reutlingen, Esslingen or Albstadt model.

• You have strong knowledge in control engineering and experience in programming, such as with Python, C/C++, or MATLAB/Simulink.

• You have expertise in electronics, sensor technology, drive systems and/or robotics, and you are confident in working with measurement equipment, diagnostic tools and laboratory setups.

• You have experience with common problem-solving methodologies such as 8D, Ishikawa, FMEA, 5-Why or other quality tools, and you ideally bring basic knowledge of statistics or data analysis; experience with embedded systems or industrial communication protocols is a plus.

• You think analytically and in a structured manner, and you have strong diagnostic and problem-solving abilities.

• You are highly self-motivated, work independently, and bring a collaborative, communicative working style.

• You document your work precisely and reliably.

• You have very good English skills and good German skills.