Quality Engineer

GoHealth Urgent Care; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

GoHealth Urgent Care seeks a Quality Engineer to evolve QA into a modern Quality Engineering model. You will partner with product, engineering, operations, and support to identify risk, shape testability, and expand automation where appropriate while ensuring release confidence before production.

You will perform hands-on manual testing, develop test plans, and ensure end-to-end workflow quality. Strong communication and collaboration with cross-functional teams are essential to success.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 3+ years of hands-on manual and exploratory testing experience.

Responsibilities

• Perform manual, exploratory, regression, and API testing across web/mobile apps.
• Develop thoughtful test plans and validate end-to-end workflows.
• Collaborate with product and engineering to improve quality throughout SDLC.

Skills

Manual testing

Exploratory testing

API validation

Cross-browser testing

Testability

Education

Bachelor's degree

Equivalent combination of education and experience

Tools

Azure DevOps

Jira

QMetry

BrowserStack

Job description

You're more valuable than ever - And that's just how we'll make you feel.

Job Summary

The Quality Engineer plays a key role in the Company's transition from traditional quality assurance to a modern Quality Engineering model while retaining a strong foundation in hands-on manual testing. The Quality Engineer will help build quality into the software development lifecycle by partnering early with product, engineering, operations, clinical, and support stakeholders to identify risk, clarify requirements, shape testability, execute thoughtful manual validation, expand automation where appropriate, and improve release confidence before changes reach production. Success in this role requires the ability to learn quickly, think critically, communicate clearly, speak up when something does not make sense, connect details across systems and processes, become a trusted expert on how the solution works, advocate for the end user, and validate whether software truly supports the intended business outcome, not only whether it satisfies the written acceptance criteria. The Quality Engineer must be technically capable, quality-driven, collaborative, and committed to understanding the business, the workflows, and the purpose behind the applications they support.

Qualifications

Education Required

• Bachelor's degree in Computer Science, Information Systems, Engineering, Healthcare Informatics, or a related field.
• Equivalent combination of education and relevant experience may be considered.

Work Experience Required

• 3+ years of hands-on experience performing manual, exploratory, regression, integration, API, web-based, mobile, or enterprise application testing, or equivalent demonstrated ability through software quality, engineering, automation, support, or technical product work.
• Demonstrated ability to create thoughtful test plans, execute detailed manual validation, ask strong questions, connect business context to technical behavior, identify risk early, validate end-to-end workflows, and explain defects clearly to technical and non-technical partners.
• Experience with, or strong interest in growing into, quality engineering practices such as test case management, test automation, API validation, CI/CD quality gates, accessibility and ADA-informed testing, cross-browser validation, regression strategy, observability, and production defect prevention.
• Experience partnering throughout the full software development lifecycle to influence quality up front, clarify requirements, assess testability, surface risks before development is complete, and support informed go/no-go production readiness decisions.
• Experience working within agile delivery teams using common planning, sprint, test management, pipeline, and cross-browser testing tools to support story refinement, sprint execution, test coverage, release readiness, and continuous delivery practices.

Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.

• Healthcare technology experience preferred, including familiarity with urgent care workflows, patient registration, electronic medical records, HL7 integrations, Epic, eClinicalWorks, payment workflows, or revenue cycle processes.
• Familiarity with tools such as Azure DevOps, Jira, QMetry, BrowserStack, or comparable platforms is preferred, with emphasis on applying the right quality practices rather than relying on a specific toolset.
• Familiarity with accessibility standards, ADA considerations, inclusive design principles, and practical validation of accessible user experiences across web and mobile applications preferred.
• Quality engineering, automation, accessibility, cloud, healthcare technology, or securityrelated certifications.

Knowledge, Skills, and Abilities

• This role involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills.
• Professional Judgment and Quality Advocacy: Uses sound judgment, curiosity, and critical thinking to understand system behavior, assess business impact, identify risks early, and promote high-quality outcomes across cross-functional teams.
• Business Process Understanding: Quickly develops an understanding of complex business processes, recognizes workflow impacts, and explains expected system behavior in practical, real-world terms.
• Professional Communication: Asks thoughtful questions, raises concerns constructively, challenges assumptions respectfully, and builds productive partnerships to support quality-focused decision-making.
• Business and Systems Understanding: Develops working knowledge of GoHealth's business model, operational workflows, product behavior, integrations, and user needs to validate the purpose and impact of application changes.
• End-User Advocacy: Evaluates software against practical workflows and use cases for patients, providers, center staff, operations, and support teams.
• Quality Engineering Mindset: Improves testability and validates beyond the happ