Quality Engineer

TTM Technologies; Jackson Township (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K

Flexible Spending Account

Health Savings Account

Life insurance

Disability benefits

Paid vacation & holidays

Job summary

TTM Technologies, Inc. seeks a Quality Engineer to serve as the customer liaison for processed and in‑process products. You will manage customer communications, deviations, returns, and data in customer systems, while applying PCB specifications and NADCAP/AS9100 standards.

You will partner with manufacturing, process engineering, and front-end teams to drive quality improvements. The role requires strong English communication, technical comprehension, and robust quality or PCB experience.

Qualifications

• Read, write and communicate in English to perform job functions.
• Understand technical requirements for products and processes.
• Communicate with internal teams and customers effectively, both basic and technical.
• Provide strong customer service.
• Proficient in Microsoft Office and related peripherals.
• Self-starter, follow-up to completion without supervision.
• Know basic corrective and preventive action concepts.
• Well organized and able to multitask.

Responsibilities

• Act as customer contact for communications on processed or in-process product.
• Coordinate with customer source inspectors and communicate needs.
• Address quality concerns after shipment and manage returns and complaints.
• Maintain and integrate quality systems for returns and complaints processing.
• Apply customer requirements to active and shipped products using customer references and PCB specs.
• Interpret customer requests and follow-up to assist quality department.
• Analyze product returns and communicate findings across departments and with customers.
• Support continuous improvement elements like 8D, PFMEA, 6S, DOE, and Quality Alerts.
• Assist in process audits and documentation updates; provide training.
• Generate AS9102 FAI reports format and issuance.
• Coordinate outside services for customer-specific requirements.

Skills

English communication

Technical understanding

Clear communication (oral/written)

Customer service

Microsoft Office

Self-starter

Corrective/preventive actions

Organization & multitasking

Education

Engineering degree or equivalent

Quality department experience

PCB experience

NADCAP/AS9100/ISO knowledge

MIL compliance

Job description

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency(“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards(“PCB”s). TTM stands for time-to-market, representing how TTM’s time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

Scope:

• The Quality Engineer is a liaison between TTM internal department functions (manufacturing, process engineering, front end engineering, etc.) and customer source, they will assist with continuous improvement functions, customer issues and complaints, and quality verification processes for quality assurance and system functionality.
  

Duties and Responsibilities:

• Act as customer point of contact for all customer communications regarding processed or in process product. This will include active use of customer designed systems and databases for submission of deviation requests and other customer notification functions.
• Assist with requesting and communicating with customer source inspectors.
• Communicate customer concerns regarding quality packaging, product issues, or general quality concerns after product shipment. This includes, but is not limited to, the maintenance and issuance of returns and complaints.
• Maintain and integrate quality systems for return and complaint processing
• Identify, interpret, and apply customer requirements to active and shipped products. This person will be trained and required to use customer specific references and general PCB specifications.
• Interpret and analyze customer requests. This will include communicating with customer for clearer understanding and follow-up questions to assist the quality department in addressing customer inquiries.
• Analyze product returns to establish preliminary investigation for quality issues. This includes communicating findings within the quality department, operations, process engineering, front end engineering, and the customer, as applicable.
• Understand and support continuous improvement elements such as 8D Corrective Actions, ZDP, PFMEA, 6S, TPM, DOE, Jidoka/Andon, Customer Satisfaction, and Quality Alerts
• Assist in process auditing
• Assist with procedure and documentation updates and associated training
• Establish format and generation of AS9102 FAI reports.
• GD&T – Understanding customer blueprints and correlating requirements to physical product measurements.
• Coordinating outside service for customer specific requirements.
  

N Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Essential Knowledge and Skills:

• Able to read, write, and communicate in English, to the extent necessary to perform the job functions.
• Able to understand concerning technical requirements.
• Able to effectively communicate with others, both basic and technical concepts.
• Possess strong customer service skills.
• Excellent computer skills with proficiency in Microsoft Office and peripheral devices.
• Self starter with ability to do follow-up to completion without supervision.
• Understands basic corrective/preventive action concepts.
• Well organized and able to multitask.
  

Education and Experience:

• BS in an Engineering discipline preferred or equivalent experience

• Quality Department experience

• PCB experience preferred

• Understanding of printed circuit accreditation programs (NADCAP, AS9100, ISO, etc)

• MIL compliance preferred

#LI-KD1

#ISBU

_ Compensation and Benefits: _

TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available 1st of the month following date of hire.

Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that may be hired in New York, California and Colorado. For California-based roles, compensation ranges are based upon specific physical locations.

_ Export Statement: _

Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition ofForeign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.