Customer Service Support - Order Entry (Days)

El Camino Health; Forest Grove (OR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Flexible Spending Account

Health Savings Account

Life insurance

Paid vacation & holidays

Job summary

TTM Technologies, Inc. is seeking a Contract Review Specialist to support our Sales Reps, Front End Engineering and Quality by reviewing purchase orders and specifications to meet customer deliverables and terms, while ensuring accurate customer information.

The role focuses on resolving differences between quotes and orders, maintaining positive interdepartmental relations, timely order entry into ERP, and building strategic customer relationships to achieve business goals; benefits include

Qualifications

• 1-3 years' administrative experience with Purchase Orders and/or government contracts.
• Understanding of the manufacture of printed circuit boards preferred but not required.
• Experience with ERP and order-entry workflows is a plus.

Responsibilities

• Review customer purchase orders, fab drawings and specifications.
• Identify quality clauses/deliverable requirements for each purchase order received.
• Confirm build specifications and quality documents are current and available in the spec hub.
• Confirm deliverables were taken into consideration at time of quote.
• Identify DPAS and Military ratings/specifications.
• Complete error free order entry of deliverables requirements into pre-established software and ERP systems.
• Efficiently resolve issues with Customer Service and Front End Engineering to ensure product releases are accurate and timely.
• Communicate with manufacturing departments to resolve quality issues associated with customers’ deliverable requirements.
• Set forth to meet and achieve daily goals.

Skills

Written communication

Verbal communication

Decision making

Time management

Problem solving

Attention to detail

Tools

Microsoft Office

Oracle ERP

ERP systems

Job description

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer About TTM TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency(“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards(“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market. Additional information can be found at www.ttm.com We’re always looking for talented individuals to join our team. Whether you’re an experienced manufacturing professional or just starting your career – TTM offers a supportive workplace where all skillsets can thrive.

Why Join Us?

Career Development: We invest in your growth – our Operator Advancement Program supports your goals. We provide operators and assemblers at all levels the opportunity to certify their skills and build their career with us up to 3 times a year by applying to the OAP program. TTM promoted 68% of applicants in the program’s first year!

Competitive Compensation: We offer a competitive package that reflects your skills and experience along with annual compensation reviews to ensure your growth is aligned with your performance and market trends.

Comprehensive Benefits and PTO: Including health, dental, and vision insurance to keep you at your best. Enjoy 10 paid holidays and 3 weeks of paid time off annually to recharge.

Job Description Supports our Sales Reps, Front End Engineering and Quality by reviewing the details of purchase orders and accompanying specifications to make sure we are able to meet customer deliverables requirements and that we have accurate customer information. Helps to resolve differences when terms of the sale do not agree with the quote provided. The purpose is to ensure that we are meeting the customer's requirements, minimizing risk to the company and ensuring payment within terms. Maintains a positive relationship between TTM Technologies functional groups and its external customers. The Contract Review Specialist will build strategic customer relationships by means of proactive interaction to meet business goals.

Duties and Responsibilities

• Review customer purchase orders, fab drawings and specifications.
• Identify quality clauses/deliverable requirements for each purchase order received.
• Confirm build specifications and quality documents are current and available in the spec hub.
• Confirm deliverables were taken into consideration at time of quote.
• Identify DPAS and Military ratings/specifications.
• Complete error free order entry of deliverables requirements into pre-established software and ERP systems.
• Efficiently resolve issues with Customer Service and Front End Engineering to ensure product releases are accurate and timely.
• Communicate with manufacturing departments to resolve quality issues associated with customers’ deliverable requirements.
• Set forth to meet and achieve daily goals.

Essential Knowledge and Skills

• PC literate – Microsoft Office Software, Oracle ERP knowledge helpful.
• Effective Written and Verbal Communication Skills.
• Ability to make decisions independently within guidelines provided.
• Self-motivated with efficient time management skills.
• Excellent problem solving, critical thinking and decision making skills. Must perform accurate work under the pressures of tight schedules.
• Excellent organizational skills, including ability to multi-task and prioritize workload.
• Ability to input data with a high accuracy rating, and strong attention to detail.

Education and Experience

• 1-3 years' administrative experience with Purchase Orders and/or government contracts.
• Understanding of the manufacture of printed circuit boards preferred but not required.
• #LI-IP1

Compensation and Benefits

Benefits are available 1st of the month following date of hire. Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that may be hired in New York, California and Colorado. For California-based roles, compensation ranges are based upon specific physical locations.

• medical
• dental
• vision
• 401K
• Flexible Spending Account
• Health Savings Account
• accident benefits
• life insurance
• disability benefits
• paid vacation & holidays

Export Statement

Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency(“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced interconnect products, including PCBs and substrates. TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market. Additional information can be found at www.ttm.com.