Quality Engineer

Labor Solutions, LLC; Minnesota; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

STD/LTD

Profit Sharing

401(k) match

Generous PTO

Job summary

Labor Solutions, LLC is seeking a Quality Engineer to own the customer complaint and CAPA process, ensuring products meet ISO 9001 and QMS standards through timely investigation, containment, and resolution.

You will lead root cause analyses, manage CAPAs across multiple projects, perform risk assessments, containment, traceability, and customer communications, while supporting audits and continuous improvement efforts.

Qualifications

• Bachelor’s degree in a technical field; equivalencies considered.
• CQE certification is a plus.
• ISO 9001:2015 knowledge or similar standards required.
• Experience with root cause analysis and handling multiple priorities.

Responsibilities

• Manage the full lifecycle of customer complaints and CAPAs to closure.
• Lead root cause investigations for concurrent projects.
• Apply risk-based thinking to assess severity and impact of quality issues.
• Oversee containment and control of nonconforming outputs.
• Define scope using traceability records for quality deviations.
• Prepare clear written and verbal technical responses for customers and stakeholders.
• Implement corrective actions and verify effectiveness.
• Analyze data trends with quality team and support management reviews.
• Assist during internal, customer, and third-party audits.

Skills

Root cause analysis

Engineering drawings interpretation

CAPA management

QMS ISO 9001 knowledge

Cross-functional collaboration

Education

Bachelor’s degree in a technical field

CQE certification

Tools

Epicor ERP

PPAPs

Document control systems

Job description

Job Description

Primary Objective of Position

The Quality Engineer acts as the primary owner of the customer complaint and corrective action process. This role ensures that manufactured products meet high standards through timely investigation, containment, and resolution, while maintaining strict compliance with ISO 9001 requirements and internal Quality Management System (QMS) procedures.

What You Will Do

• Complaint & CAPA Management: Manage the full lifecycle of customer complaints from initial receipt through final closure, ensuring all actions are executed on time.
• Investigation & Root Cause Analysis: Lead and document comprehensive root cause investigations for multiple concurrent projects.
• Risk Management: Apply risk-based thinking to evaluate the severity and impact of quality issues to determine the appropriate organizational response.
• Containment & Control: Oversee the segregation and production holds of nonconforming outputs to prevent further quality escapes.
• Traceability & Scope: Use product identification and traceability records to define the exact scope and impact of quality deviations.
• Communication: Develop clear, accurate written technical responses for customers and provide verbal status updates to internal stakeholders.
• Effectiveness Verification: Implement corrective actions and perform formal verification to ensure the underlying issues are resolved.
• Data & Improvement: Partner with the broader Quality team to analyze data trends, support management reviews, and drive continuous improvement.
• Audit Support: Serve as a key contributor during internal, customer, and third‑party audits to demonstrate QMS effectiveness.
• Documentation: Maintain precise, controlled documented information for all complaints and CAPA activities.

Requirements

• Experience: 2+ years in a similar role.
• Education: Bachelor’s degree in a technical field (Quality preferred). Equivalent combinations of education and experience—including degrees in Business, Project Management, or Communications—will be considered.
• QMS Knowledge: Working knowledge of ISO 9001:2015 or similar standards (e.g., ISO 13485, IATF 16949).
• Core Skills: Proven experience performing root cause analysis, interpreting engineering drawings/specifications, and managing multiple priorities to meet deadlines.

Preferred Qualifications

• Systems: Experience utilizing Epicor or comparable manufacturing ERP systems.
• Certifications: ASQ Certified Quality Engineer (CQE).
• Advanced Quality Tools: Experience with change management, document control, PPAPs, calibration management, and internal auditing.

Compensation & Benefits

Starting annual salary for this role is $65,000- $90,000 commensurate with experience. Benefits include Medical, Dental, Vision, Life Insurance, STD/LTD, Accident and Critical Illness Insurance, Pet Insurance, Generous PTO policy, 401(k) with match, Profit Sharing.

Company Description

Labor Solutions, LLC is a leader in the professional, temporary, and direct hire industry throughout the Midwest area. Our clients range from individual entrepreneurs to large corporations, and while we are big enough to serve Fortune 100 companies, we are small enough to stay nimble in an always‑changing market.

Thank you!