Quality Engineer

LEOTEK Electronics USA LLC; Milpitas (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Bilingual English preferred

Job summary

LEOTEK Electronics USA LLC is seeking a QE Engineer to lead customer complaint investigations, CAPA, and RMA operations. You will collaborate with Engineering, Production, Supply Chain and Customer Service to ensure product reliability and timely issue resolution.

This role requires a 3+ year background in quality engineering within electronic/LED manufacturing, with strong data analysis skills and proficiency in Excel and Power BI.

Qualifications

• Bachelor's degree in Quality Engineering, Electrical, Mechanical or related technical field.
• 3+ years in Quality Engineering, Manufacturing Quality, Product Quality, or RMA management.
• Experience with electronic/LED lighting or related manufacturing environments preferred.

Responsibilities

• Lead customer complaint investigations and root cause analysis.
• Develop and implement CAPA; prepare quality reports and drive cross-functional resolution.
• Investigate production quality issues and process abnormalities; analyze data for improvements.
• Develop and maintain Quality Control Plans; define inspection criteria and acceptance standards.
• Manage daily RMA activities, coordinate repairs and inventory controls.
• Perform failure analysis on returned products and report trends for corrective actions.

Skills

Root Cause Analysis

8D Problem Solving

CAPA Implementation

Failure Analysis

Statistical Data Analysis

Microsoft Excel

Power BI

Education

Bachelor's degree in Quality Engineering

Bachelor's degree in Electrical Engineering

Bachelor's degree in Mechanical Engineering

Tools

Microsoft Excel

Power BI

Job description

We are a leading provider of high-quality LED street, area, site, and traffic signal lighting solutions. We are committed to driving innovation and sustainability through our products, services, and customer support, serving both public and commercial sectors. We are currently transitioning into an IoT solutions and Data Management Systems (DMS) provider, leveraging street lighting technology and lighting grid infrastructure as its foundation.

About the Role

This role will lead customer complaint investigations, manufacturing quality issue analysis, QC Control Plan development, and RMA operations management. The QE Engineer will work closely with Engineering, Production, Supply Chain, and Customer Service teams to ensure product reliability, process effectiveness, and timely resolution of quality concerns.

Responsibilities

Customer Complaint Investigation & Resolution

• Lead customer complaint investigations and perform root cause analysis.
• Develop and implement corrective and preventive actions (CAPA).
• Prepare quality reports and drive issue resolution with cross-functional teams.

Manufacturing Quality & Process Improvement

• Investigate production quality issues and process abnormalities.
• Analyze quality data and identify opportunities for improvement.
• Support continuous improvement initiatives to enhance product quality and manufacturing efficiency.
• Develop and maintain product and process Quality Control Plans.
• Define inspection criteria, testing requirements, and acceptance standards.
• Ensure quality documentation remains current and aligned with production requirements.

RMA Operations Management

• Manage daily RMA activities, including product returns, troubleshooting, and repair operations.
• Coordinate repair materials, spare parts planning, and inventory control.
• Monitor RMA performance and implement improvements to reduce warranty returns.

Failure Analysis & Data Management

• Perform failure analysis on returned products and fieldIissues.
• Collect, analyze, and report quality and RMA performance data.
• Identify trends and recommend corrective actions to improve product reliability.

Qualifications

Education

• Bachelor's degree in Quality Engineering, Electrical Engineering, Mechanical Engineering, Manufacturing Engineering, or a related technical field.

Experience

• 3+ years of experience in Quality Engineering, Manufacturing Quality, Product Quality, or RMA Management.
• Experience in electronic products, LED lighting, industrial products, or related manufacturing environments preferred.
• Experience with customer complaint handling and warranty/RMA analysis is highly desirable.

Technical Skills

• Root Cause Analysis (RCA)
• 8D Problem Solving
• CAPA Implementation
• Failure Analysis
• Statistical Data Analysis
• Microsoft Excel, Power BI

Required Skills

• Root Cause Analysis (RCA)
• 8D Problem Solving
• CAPA Implementation
• Failure Analysis
• Statistical Data Analysis
• Microsoft Excel
• Power BI

Preferred Skills

• Bilingual in English and Vietnamese preferred.

Pay range and compensation package

• $25.00/hr- 35.00/hr

Equal Opportunity Statement

LEOTEK Electronics USA LLC is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.