Quality Engineer

BlackBerry Inc.; Lancaster (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401k

Paid holidays

Employee stock plan

Job summary

ABB is hiring a Sales Support Specialist in Lancaster, TX. You will lead quality-center operations, manage SAP and Salesforce data, and evaluate returned products for conformance.

You will coordinate cross-functional actions to improve performance and customer satisfaction, while driving lean improvements and accurate reporting. We require a Bachelor's in Engineering and 5+ years in manufacturing or warehousing, plus strong teamwork and communication skills.

Qualifications

• Bachelor's degree in Engineering (Electrical or Mechanical preferred).
• 5+ years in a manufacturing or warehouse facility.
• Strong teamwork and written/verbal communication skills.
• Experience using SAP and Salesforce.

Responsibilities

• Drive warehouse quality center operational efficiency and lean improvements.
• Evaluate functionality of returned products based on specs and procedures.
• Maintain data in SAP and Salesforce accurately.
• Ensure quality control of system processing and product testing.
• Coordinate in customer complaints and drive root-cause actions.
• Monitor metrics, drive improvements, and reduce waste.
• Oversee RGA, unauthorized returns, and damage management.

Skills

Teamwork

Communication

Data Analysis

SRM

Education

Bachelor's degree in Engineering (Electrical or Mechanical preferred)

Tools

SAP

Salesforce

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Sales Support Specialist__In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.The work model for the role is: Onsite in Lancaster, TX. #LI-OnsiteYour role and responsibilities:Drive warehouse quality center operational efficiency and lean improvements. Evaluate and determine functionality of products returned to accept or reject based on technical specifications, quality standards, established procedures, etc. Maintains complete and accurate data in the ERP system (SAP) and customer-facing system (Salesforce).Ensures the quality control of the system processing and product testing according to international standards and internal procedures. Ensures the local organization has the necessary hardware and software capability to assure products and systems meet specified requirements and customer expectations.Acts timely as coordinator in customer complaints to analyze root cause and take corrective and preventive actions working within cross-functional teams. Promotes the voice of the customer at the local unit and assists that risks, problems, and solutions are evaluated from a customer/stakeholder point of view.Monitors and analyzes key metrics that reveal inefficiencies, prioritizes areas for improvement, identifies improvement actions and focuses on causes and corrective actions to reduce waste; Oversees weekly and monthly quality reports and improvement activities. Monitors and reviews progress and suggests correction to meet the key performance indicator targets. Uses quality data analytics from the organization to identify risks, failures, and non-conformances.Oversee, track, and continuously improve RGA, unauthorized return, and damage management processes to enhance operational efficiency and customer satisfaction.Our Team DynamicsOur teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.Qualifications for the role:Bachelor's degree in Engineering (Electrical or Mechanical preferred)5+ years of experience in a manufacturing or warehouse facilityStrong teamwork skills; excellent written and verbal communication skillsFamiliar with low voltage products devices and regulations (IEC/UL/CCC/CSA)Experience in Data Analysis & ReportingExperience in Supplier Relationship ManagementCandidates must already have a work authorization that would permit them to work for ABB in the US.What's in it for youWe want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.ABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn moreHealth, Life & DisabilityChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.Choice between two dental plan options: Core and Core PlusVision benefitCompany paid life insurance (2X base pay)Company paid AD&D (1X base pay)Voluntary life and AD&D – 100% employee paid up to maximumsShort Term Disability – up to 26 weeks – Company paidLong Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurancePaid Parental LeaveEmployee Assistance ProgramHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoptionEmployee discount programRetirement401k Savings Plan with Company ContributionsEmployee Stock Acquisition Plan (ESAP)Time offABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.