Quality Engineer

YDU JC Air Cond & Ref Inc.- Dubai; Gilbert (AZ); On-site; USD 75,000 - 105,000; Full time

Job summary

Johnson Controls is seeking a Quality Engineer to drive execution of quality goals across data center manufacturing. You will work with cross-functional teams to identify root causes of failures and implement corrective actions.

Responsibilities include monitoring KPIs, leading continuous improvement with PFMEA and control plans, and reporting status to customers and leadership while ensuring timely containment of issues.

Qualifications

• Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, or another technical field.
• 3–5 years of experience in a quality engineering role in manufacturing.
• Structured problem-solving methodologies to resolve manufacturing and systemic issues.
• Knowledge of quality management systems, including ISO 9001.
• Strong organizational and project management skills with ability to multi-task.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).
• Ability to work cross-functionally and communicate across cultures.
• Willingness to travel domestically and internationally.

Responsibilities

• Drive execution of quality goals and objectives to meet customer expectations.
• Identify root causes of product/process failures and drive corrective actions.
• Lead continuous improvement projects using PFMEA, CP and ODS where applicable.
• Monitor KPIs (DPU, FPY, NCR) and report progress to leadership and customers.
• Maintain quality dashboards and ensure timely action closure.

Job description

About Us

Silent-Aire, a division of Johnson Controls, is a global leader in owner equipment manufacturing (OEM) dedicated to providing custom solutions for data center customers. Our product line includes large‑scale equipment such as air handling units and modular data centers. We pride ourselves on innovation, quality, and delivering tailored solutions to meet our clients' unique needs.

What you will do

Within Johnson Controls’ Data Center Solutions group, you will be responsible for driving the execution of quality goals and objectives by proactively driving actions to meet internal and external customer expectations for quality. You will work cross‑functionally to identify causes of potential product/process failures and drive corrective and preventative actions internally and/or with suppliers and customers as needed. Using sound audit techniques and statistical tools, you will identify high‑leverage continuous improvement projects to elevate the organization’s quality delivery to our customers.

How you will do it

External Quality Performance – Customer Focus

Monitor and analyze assigned customer KPIs, including commissioning, incomplete work orders (IWOs) and warranty processes to define the top offenders. Work with cross‑functional teams to investigate the KPI’s top offenders, guiding and assisting the team during the problem‑solving process to ensure the true root cause is found. Follow up the progress of the open problem‑solving projects in the assigned product lines until proper closure. Guide and assist the operations and quality control teams to implement robust containment activities for the assigned product lines when receiving customer quality complaints. Be the company’s representative before our customers to report on the status of the open actions/projects for the assigned product lines. Update the dashboards (electronic and physical) and report‑out files for the assigned product lines with the appropriate frequency to ensure the latest information is displayed.

Internal Quality Performance – Internal Processes Focus

Monitor and analyze assigned product line KPIs, including defects per unit (DPU), first pass yield (FPY) and non‑conformance material report (NCR) to define the top offenders. Work with cross‑functional teams to investigate the assigned product line KPI’s top offenders, guiding and assisting the team during the problem‑solving process to ensure the true root cause is found. Follow up the progress of the internal KPI’s open problem‑solving projects in the assigned product lines until proper closure. Guide and assist the operations and quality control teams to implement robust containment activities for the assigned product lines when internal issues arise. Update the internal KPI’s dashboards (electronic and physical) and report‑out files for the assigned product lines with the appropriate frequency to ensure the latest information is displayed.

Quality Processes Leadership

Be an advocate for quality, applying and promoting the quality management system (QMS) by analyzing product specifications and manufacturing processes/procedures to determine best practices to meet or exceed customer requirements/expectations, our QMS and ISO standards. Perform internal process and product assessments. Provide quality support to cross‑functional NPI team projects to implement the use of PFMEA, control plans (CP) and operator description sheets (ODS). Collaborate with cross‑functional teams and use statistical tools (SPC, DOE, etc.) to support continuous improvement activities as well as the root cause investigation process. Be the non‑biased person to help the team define issue ownership when issues arise on the shop floor or when reported by our customers. Take ownership of quality KPI’s by closely following open actions and ensuring cross‑functional team working meetings are taking place and are being effective to address the assigned product line top offenders.

What we look for

Required

• Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, or another technical field.


• Minimum 3–5 years’ experience in a quality engineering role – ideally in a manufacturing environment.


• Proven track record using structured problem‑solving methodologies to resolve manufacturing and systemic issues.


• Knowledge of quality management systems, including ISO 9001.


• Strong organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneously.


• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.


• Effectively operate in cross‑functional teams.


• Ability to communicate with multiple cultures/regions.


• Self‑motivation, ownership, sense of urgency, and comfort making recommendations across broad teams.


• Open to occasional business travel (domestic and international).


• Proven track record of driving continuous quality improvement in a manufacturing environment.


• Strong communication skills with demonstrated ability to construct and present information to a wide range of audiences internally and externally.


• Comfortable with accountability from peers and receiving constructive feedback.

Preferred

• ASQ Certified CQE.


• Certified in structured problem‑solving methodologies such as Six Sigma, Red X/Shainin, Kepner‑Tregoe, etc.


• Minitab or equivalent statistical analysis software (current version) experience.


• Previous experience as internal auditor.

Equal Employment Opportunity

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.