Quality & Enablement Specialist

Jobtailor; Salt Lake City (UT); On-site; USD 42,000 - 52,000; Full time

Job summary

Jobtailor is seeking a Quality Assurance professional to monitor and improve the sales team's quality across calls and chats. You will analyze recordings, compile reports, and collaborate with Management to identify coaching needs and drive performance.

The role requires strong communication skills, familiarity with QA processes, and the ability to work in a fast-paced team. B2B or tele sales experience and Spanish language are a plus.

Qualifications

• Experience in digital advertising, B2B or tele sales is required.
• Quality Assurance experience is preferred.
• Excellent verbal, written, interpersonal, and organizational skills.
• Spanish speaking is preferred.
• Proficient in Microsoft Office and Google products (Gmail, Forms, Sheets).
• Results oriented with ability to motivate others and drive performance.
• Ability to multitask and succeed in a fast-paced, team environment.
• A skills assessment will be conducted during the interview process.

Responsibilities

• Review quality of work performed by the sales team through monitoring call and/or chat recording systems and applications
• Use quality monitoring data management system to compile and track performance at team and individual level
• Identify coaching needs and communicate needs to Management and Training Department
• Prepare and analyze internal and external quality reports for management staff review
• Conduct calibration sessions on calls for all products/programs with Senior Leadership, Team Leads, and other Management
• Provide feedback to sales team leaders and senior leadership
• Create and maintain standardized workflows and procedures
• Provide recommendations for change and participates in analysis of workflows and procedures to improve accuracy/efficiency
• Other applicable duties as assigned

Skills

Quality Assurance

Sales quality monitoring

Call monitoring

B2B sales

Digital advertising

Spanish speaking

Interpersonal skills

Organizational skills

Results oriented

Multitasking

Tools

Microsoft Office

Gmail

Google Forms

Google Sheets

Job description

Responsibilities

• Review quality of work performed by the sales team through monitoring call and/or chat recording systems and applications
• Use quality monitoring data management system to compile and track performance at team and individual level
• Identify coaching needs and communicate needs to Management and Training Department
• Prepare and analyze internal and external quality reports for management staff review
• Conduct calibration sessions on calls for all products/programs with Senior Leadership, Team Leads, and other Management
• Provide feedback to sales team leaders and senior leadership
• Create and maintain standardized workflows and procedures
• Provides recommendations for change and participates in analysis of workflows and procedures to improve accuracy/efficiency
• Other applicable duties as assigned

Requirements

• Digital advertising, B2B or tele sales experience required
• Previous Quality Assurance experience preferred
• Excellent verbal, written, interpersonal, and organizational skills
• Spanish Speaking Preferred
• Proficient in Microsoft Office and Google products (Gmail, Forms, Sheets, etc.)
• Results oriented with the ability to motivate others and drive performance
• Ability to multitask and successfully operate in a fast paced, team environment
• A skill’s assessment will be conducted as part of the interview process