Quality Development Specialist (QDS)

nc; North Carolina; Hybrid; USD 61,000 - 107,000; Full time

Job summary

The North Carolina Department of Health and Human Services (DHHS) invites applications for the Rehabilitation Quality Development Specialist (NS). This role focuses on the quality assurance program for rehabilitation services and requires extensive travel in the eastern region.

The position involves auditing casework records, advising on casework issues, and delivering training to counselors. A strong background in rehabilitation policy and collaboration is essential.

Qualifications

• Master’s degree in Rehabilitation Counseling, or Counseling from an accredited institution with two years of experience.
• Master's degree in a closely related field with three years of experience in a rehabilitation service program.
• Bachelor’s degree in rehabilitation counseling or closely related field with four years of experience, or an equivalent combination of education and experience.

Responsibilities

• Audit casework records and provide quality assurance oversight.
• Consult staff and management on casework issues.
• Provide training to counselors and field staff and administer testing for independent rehabilitation counselors.

Skills

Rehabilitation counseling

Policy knowledge

Training delivery

Team collaboration

Project management

Education

Master’s degree in Rehabilitation Counseling

Master's degree in a closely related field

Bachelor’s degree in rehabilitation counseling or related field

Job description

Agency

Dept of Health and Human Services

Division

EMPLOY , INDEP FOR PEOPLE W/DISAB - EIPD

Job Classification Title

Rehabilitation Quality Development Spec (NS)

Position Number

60054576

Grade

NC17

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Quality Development Specialist (QDS) is responsible for the quality assurance program. The role requires considerable travel in the eastern region.

Responsibilities include auditing casework records, consulting with staff and management on casework issues, providing training to counselors and other field-based staff and administering the promotional testing process for independent rehabilitation counselors.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $60,881 - $106,544

Recruitment Range: $60,881 - $74,000

Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Demonstrated experience approving casework and service delivery decisions in a rehabilitation program.
• Thorough knowledge of EIPD VR and IL policies and procedures, as well as RSA Federal regulations governing VR Agencies.
• Knowledge and experience developing and providing training/presentations to internal or external staff and stakeholders.
• Experience working effectively with teams.
• Experience prioritizing tasks and implementing strategies to manage deadlines.

Physical Requirements

Requires fingering, talking, repetitive motion, and standing. The selected applicant needs to have the means to travel as the job requires.

Posting Information

Posting closes at 11:59 p.m. the night before the closing date

Position is funded in part through federal funds

About Division of Employment and Independence for People with Disabilities (EIPD):

The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for people with disabilities through customer partnership and community leadership. EIPD helps people with disabilities achieve their goals for competitive employment and more independent living in communities statewide. To learn more about EIPD: https://youtu.be/4QUy2w9B6AU.

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federallaws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Supplemental and Contact Information

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference

• Applicants seeking Veteran's Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person Substance Abuse Professional Practice Board, etc.) indicated below.

CONTACT INFORMATION

If there are any questions about this posting, please contact Talent Acquisition at [e-mail].

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

• Master’s degree in Rehabilitation Counseling or Counseling from an appropriately accredited institution and two years of experience in a rehabilitation service program; or
• Master's degree in a closely related field from an appropriately accredited institution and three years of experience in a rehabilitation service program; or
• Bachelor’s degree in rehabilitation counseling, counseling, or a closely related field from an appropriately accredited institution and four years of experience in a rehabilitation service program; or,
• an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Contact

DHHS Workday Support Form