Quality Data Analyst: Warranty Insights & Resolution

Stellantis; Sterling Heights (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

Stellantis Sterling Heights Assembly Plant is seeking a Quality Data Analyst to support warranty data analysis, identify issues, and communicate findings to engineering and quality teams.

You will analyze warranty claims, track corrective actions, and help ensure containment and permanent actions, with cross-functional collaboration and strong communication skills.

Qualifications

• Bachelor of Science in Engineering, Engineering Technology or related technical degree.
• 1+ years' experience as an analyst or related field.
• Ability to interact with all levels of the organization.
• Strong oral, written, presentation and organizational skills.
• Ability to translate technical data and analysis into executive summaries for presentation.
• Ability to embrace cross-functional teams responsible for developing, specifying, building, and launching powertrain manufacturing processes.
• Knowledge of advanced problem-solving skills and ability to manage data analysis to identify root causes and attack them to closure.
• Knowledge of cost studies and strategic planning.
• Microsoft Office intermediate or advanced knowledge.
• Willingness to work off shift hours and weekends as needed.

Responsibilities

• Analyze warranty claim data
• Perform analysis of warranty data to identify trends, emerging issues, and focus areas
• Fast Track parts to appropriate locations to provide samples and/or examples of the condition under investigation in order to demonstrate the issue
• Research issues using available tools
• Create appropriate documentation (Transmittals/GIMs) that clearly describe the vehicle issue that the customer experiences
• Provide additional information to the individuals assigned to understand and resolve the issue
• Maintain Transmittal updates based on input from the Engineers assigned to issue resolution
• Assure all criteria are met for Transmittal closure
• Chart data as required to define an issue to demonstrate progress of the team
• Participate in processes consistent with issue resolution management and closure
• Achieve KPI's established
• Communicate with dealers to better understand vehicle issues and dealer repair actions
• Strong interpersonal skills with ability to work in a team environment
• Represent the "Voice of the Customer" to the platform teams
• Interface with other areas of Quality as well as Engineering through the performance of ad-hoc analysis

Skills

Data analysis

Warranty analysis

Communication

Cross-functional teamwork

Executive summaries

Microsoft Office

Education

Bachelor of Science in Engineering, Engineering Technology or related technical degree

Job description

The Quality team is currently seeking a solutions-oriented Quality Data Analyst to join the Quality team at the Sterling Heights Assembly Plant. The Quality Data Analyst is responsible for supporting in the identification of warranty issues from the field and clearly defining the problem or issue. The Quality Analyst will research warranty data for issue identification, and document and communicate appropriate communications to the support teams responsible. They will work with Engineering and assembly plant personnel to track issue resolution and ensure effective containment and permanent corrective actions are established.

Specific Responsibilities include but are not limited to:

• Analyze warranty claim data

• Perform analysis of warranty data to identify trends, emerging issues, and focus areas

• Fast Track parts to appropriate locations to provide samples and/or examples of the condition under investigation in order to demonstrate the issue

• Research issues using available tools

• Create appropriate documentation (Transmittals/GIMs) that very clearly describe the vehicle issue that the customer experiences

• Provide additional information to the individuals assigned to understand and resolve the issue

• Maintain Transmittal updates based on input from the Engineers assigned to issue resolution

• Assure all criteria are met for Transmittal closure

• Chart data as required to define an issue to demonstrate progress of the team

• Participate in processes consistent with issue resolution management and closure

• Achieve KPI's established

• Communicate with dealers to better understand vehicle issues and dealer repair actions

• Strong interpersonal skills with ability to work in a team environment

• Represent the "Voice of the Customer" to the platform teams

• Interface with other areas of Quality as well as Engineering through the performance of ad-hoc analysis

Basic Qualifications:

• Bachelor of Science in Engineering, Engineering Technology or related technical degree


• 1+ years' experience working as an analyst or other related field


• Ability to work and interact with all levels of the organization


• Strong oral, written, presentation and organizational skills


• Ability to translate technical data and analysis into an executive summary format for presentation in easily understandable formats


• Ability to embrace cross-functional teams responsible for developing, specifying, building, and launching powertrain manufacturing processes


• Knowledge of advanced problem-solving skills and ability to manage data analysis toidentifyroot causes and attack them to closure


• Knowledge of cost studies and strategic planning


• Microsoft Office intermediate or advance knowledge


• Willingness to work off shift hours and weekends as needed

PreferredQualifications:

• Master's degree in Engineeringor other similar technical equivalent


• Preferred5 + years' manufacturing experience,Powertrain Manufacturing experience a plus


• Preferred5+ years' experience in program management or multi-tasking environment

The Quality team is currently seeking a solutions-oriented Quality Data Analyst to join the Quality team at the Sterling Heights Assembly Plant. The Quality Data Analyst is responsible for supporting in the identification of warranty issues from the field and clearly defining the problem or issue. The Quality Analyst will research warranty data for issue identification, and document and communicate appropriate communications to the support teams responsible. They will work with Engineering and assembly plant personnel to track issue resolution and ensure effective containment and permanent corrective actions are established.

Specific Responsibilities include but are not limited to:

• Analyze warranty claim data

• Perform analysis of warranty data to identify trends, emerging issues, and focus areas

• Fast Track parts to appropriate locations to provide samples and/or examples of the condition under investigation in order to demonstrate the issue

• Research issues using available tools

• Create appropriate documentation (Transmittals/GIMs) that very clearly describe the vehicle issue that the customer experiences

• Provide additional information to the individuals assigned to understand and resolve the issue

• Maintain Transmittal updates based on input from the Engineers assigned to issue resolution

• Assure all criteria are met for Transmittal closure

• Chart data as required to define an issue to demonstrate progress of the team

• Participate in processes consistent with issue resolution management and closure

• Achieve KPI's established

• Communicate with dealers to better understand vehicle issues and dealer repair actions

• Strong interpersonal skills with ability to work in a team environment

• Represent the "Voice of the Customer" to the platform teams

• Interface with other areas of Quality as well as Engineering through the performance of ad-hoc analysis

At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.