Global Field Quality Performance Analyst

Stellantis; Auburn Hills (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Stellantis is seeking a Field Quality Performance Analyst to join the Global Field Quality Performance & Intelligence team in Auburn Hills, MI. The role delivers clear, actionable insights on field quality, warranty cost, and customer satisfaction through standardized analytics and rigorous data interpretation.

Responsibilities include producing MIS indicators, identifying drivers by region, plant, and product, and preparing reporting materials for weekly KPI reviews and governance forums while

Qualifications

• Bachelor's degree in Engineering, Data Analytics or a related technical or quantitative discipline.
• Minimum of 7+ years of experience in data analytics and intelligence within quality or similar operational environment.
• Strong experience in automotive field quality, warranty, or performance analytics.
• Proven ability to analyze complex data and identify trends, gaps and key performance drivers, translating data into actionable insights.
• Strong communication, able to present clear, fact-based performance narratives and drive discussions across multiple levels in the organization.

Responsibilities

• Deliver field quality performance data and reporting including MIS and warranty spend.
• Create standardized analytics and reports for visibility across regions, plants, and products.
• Explain performance evolution and identify key drivers for improvement.
• Prepare inputs for governance forums (weekly KPI reviews, SLT, BoD).

Skills

Data analytics

Quality analytics

Warranty analytics

Communication

Education

Bachelor's degree in Engineering

Advanced degree in Business/Engineering/Data Science

Tools

Power BI

Palantir Foundry

Job description

The Global Stellantis Quality organization is seeking a highly analytical and results‑oriented Field Quality Performance Analyst to join the Global Field Quality Performance & Intelligence team. The overall objective is to support the delivery of clear, accurate, and actionable field quality performance insights, enabling the organization to understand trends, identify key drivers, and drive improvement in quality performance, warranty cost, and customer satisfaction.

Key Responsibilities

Deliverables of the function include on‑time and effective delivery of:

• Field quality performance data and reporting, including MonthsinService (MIS) indicators, warranty spend, inflow/outflow, and issue tracking data
• Standardized analytics and reports to support consistent visibility of performance across regions, plants, and products
• Actionable insight explaining performance evolution, including what changed, why performance is improving or deteriorating, and expected impact
• Clear identification of performance drivers, isolating key contributors by region, plant, product and subsystem
• Preparation of reporting materials and data inputs for governance forums (weekly KPI reviews, SLT, BoD, etc.)
• Support continuous improvement of reporting tools, data flows, and analytics processes, helping increase efficiency and data reliability.

Basic Qualifications

• Bachelor's degree in Engineering, Data Analytics or a related technical or quantitative discipline
• Minimum of 7+ years of experience in data analytics and intelligence within quality or similar operational environment
• Strong experience in automotive field quality, warranty, or performance analytics
• Proven ability to analyze complex data and identify trends, gaps and key performance drivers, translating data into actionable insights
• Strong communication, able to present clear, fact‑based performance narratives and drive discussions across multiple levels in the organization

Preferred Qualifications

• Experience with business intelligence and data visualization tools (e.g., Power BI)
• Hands‑on experience with Palantir Foundry
• Advanced degree in Business, Engineering, Data Science or related field

At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.