Quality Data Analyst - CRM & Reporting Specialist

Integrity; Mesa (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Integrity in Gilbert, AZ is seeking a Quality Analyst to support the Quality Assurance & Data Coordinator function. You will maintain CRM data, RTS and appointment information, run recurring reports, and escalate data discrepancies per established procedures.

The role requires attention to detail, data coordination skills, and the ability to work with cross-functional teams. Healthcare/insurance data experience is a plus, with opportunities to improve processes and training.

Qualifications

• Experience in administrative support, data entry, CRM maintenance, quality assurance, contracting, or operations preferred.
• Strong attention to detail and the ability to enter, review, and compare high-volume data accurately.
• Clear written and verbal communication skills and the ability to work effectively across teams.
• Insurance, licensing, contracting, carrier appointment, or Medicare experience preferred.

Responsibilities

• Maintain accurate agent, agency, carrier, contract, and appointment information within the CRM and related systems.
• Review CRM data for duplicate, incomplete, inaccurate, or inconsistent records and complete approved corrections.
• Assist with routine data maintenance, cleanup, and reconciliation activities to support accurate and usable records.
• Prepare recurring CRM reports, lists, and data validations for Contracting, Sales, Operations, and leadership.
• Communicate recurring data issues and findings to support follow-up, process improvement, and training.

Skills

CRM maintenance

Data entry

QA experience

Contracting

Operations

Attention to detail

Data analysis

Tools

CRM systems

Microsoft Excel

Microsoft Office

Job description

Integrity in Gilbert, AZ is seeking a Quality Analyst to support the Quality Assurance & Data Coordinator function. You will maintain CRM data, RTS and appointment information, run recurring reports, and escalate data discrepancies per established procedures.

The role requires attention to detail, data coordination skills, and the ability to work with cross-functional teams. Healthcare/insurance data experience is a plus, with opportunities to improve processes and training.