Quality Customer Service Representative - Full time

Control Devices, LLC; Fenton (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Control Devices, LLC is seeking a Customer Service Representative in Fenton, MO to develop and manage customer relations with selected accounts. The role involves strategic account management, coordinating with sales, and serving as the primary liaison for customer needs within a manufacturing context.

You will identify opportunities, forecast metrics, and help drive growth while maintaining strong relationships and providing technical guidance across product lines.

Qualifications

• Bachelor's degree or equivalent; or 2-4 years of related experience.
• Experience delivering client-focused solutions based on customer needs.
• Proven ability to manage multiple projects and meet sales quotas.
• Experience negotiating and closing contracts with success.

Responsibilities

• Identify and grow opportunities within territory and collaborate with team to drive growth.
• Forecast and track key account metrics and identify business trends.
• Build and maintain strong, long-lasting customer relationships.
• Act as lead contact for accounts and handle high-severity requests or escalations.
• Provide standard technical guidance and troubleshooting for product lines.
• Communicate monthly/quarterly initiative progress to stakeholders.
• Align expectations with production regarding capacity and lead times.
• Coordinate with production to balance capacity and priorities.

Skills

Communication skills

Self-motivation

MS Office & ERP

Multitasking

Detail orientation

Leadership

Problem solving

Education

Bachelor's degree or equivalent

Job description

Position Title

Customer Service Representative

Department

Sales

Location

Fenton, MO

Reports To

Customer Service Manager

Classification

Exempt

Position Summary

Responsible for developing and managing customer relations with selected accounts and will be responsible for strategic account management including customer service activities.

Essential Job Duties

• Identifies and grows opportunities within territory and collaborate with team to ensure growth attainment
• Identifies accounts where revenues may be shrinking and formulates strategies to retain and grow
• Forecast and track key account metrics
• Identifies business trends
• Conduct reviews of customer feedback to find usage trends and service needs
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Operate as lead point of contact for accounts and assist with high severity requests or issue escalations as needed
• Provide standard technical guidance and troubleshooting advice for assigned product lines
• Build and maintain strong, long-lasting customer relationships
• Act as a liaison between customers and production, effectively managing and aligning expectations with capacity, lead times, and operational priorities

Required Education

~ Bachelor's degree or equivalent; or 2-4 years of experience related experience and/or training; or equivalent combination of education and experience

Desired Experience

• Previous experience using Macola and/or ACT!
• Prior experience working in a manufacturing environment
• Experience in delivering client-focused solutions based on customer needs
• Experience managing multiple projects at a time
• Demonstrated record of success with consistent increase in sales
• Experience negotiation and closing contracts with demonstrated success
• Successfully developed and executed strategic plans resulting in customer focused business proposals and revenue generation meeting the established sales quota
• Customer-focused mindset with proven ability to respond quickly to customer needs
• Demonstrates knowledge of various sales methods and can utilize this understanding during specific customer engagements, and during the development and improvement of the internal sales set-up

Required Skills

• Excellent verbal/written communication; interpersonal and presentation skills
• Self-motivated, process driven, innovative thinker, and proactive approach
• Proficient use of Microsoft Office software, sales tools and ERP system
• Ability to work independently and multi-task
• Organization and detail-orientation skills
• Strong leadership and performance management skills
• Strong problem-solving skills

About Control Devices, LLC

Control Devices (or "CDI"), an HBM Holdings company headquartered in Greater St. Louis, is a leading designer and manufacturer of engineered flow control solutions in the compressed gas, compressed air, oil & gas, and liquid controls markets. The company offers custom valves and flow control solutions for companies who place a premium on quality. Control Devices leverages operational excellence and flow control expertise to deliver trustworthy flow control products and innovative solutions that protect life and our planet.

CDI offers competitive compensation, a comprehensive benefits package, paid time-off, personal protective equipment reimbursement for safety shoes and prescription safety glasses, casual dress environment, and a solid 401(k) retirement plan to promote financial security.

Control Devices, LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.