Quality Coordinator Specialist

St. Tammany Parish Hospital; United States; On-site; USD 75,000 - 110,000; Full time

Job summary

St. Tammany Health System in Covington, LA, seeks a Quality Coordinator Specialist to transform clinical and operational data into actionable insights supporting quality, safety, and efficiency.

Responsibilities include abstracting and reviewing medical records, validating data from multiple sources, developing dashboards and scorecards, and partnering with leaders to implement sustainable quality improvements while ensuring regulatory compliance.

Qualifications

• Master's degree preferred in Business, Public Health, Healthcare Management, Nursing, or related field.
• Experience with Electronic Health Records systems and data management.
• Ability to develop and interpret dashboards and quality reports.
• Proven experience with Lean Six Sigma or continuous improvement methods.

Responsibilities

• Abstract and review medical records for quality and performance data.
• Collect and validate data from multiple internal and external sources.
• Develop, maintain, and interpret dashboards and scorecards for leaders.
• Partner with operational leaders to implement sustainable quality improvements while ensuring regulatory compliance.

Skills

Advanced data analytics

Data validation

Dashboard & visualization

Strategic insight generation

Regulatory compliance

Performance improvement

Cross-functional collaboration

Critical thinking

Education

Master's degree in Business/Public Health/Healthcare Management

Tools

Electronic Health Records (EHR)

SQL / data analysis tools

Microsoft Excel

PowerPoint/Access

Job description

At St. Tammany Health System, delivering world-class healthcare close to home is our goal. That means we are committed to attracting and retaining the very best professionals for every position in our health system.

We believe the pristine beauty of St. Tammany Parish adds to our attractive compensation package. The health system is nestled in the heart of Covington on the north shore of Lake Pontchartrain. It is a peaceful, scenic, community-oriented area with an abundance of amenities to suit every taste.

JOB DESCRIPTION AND POSITION REQUIREMENTS

Scheduled Weekly Hours: 40

JOB SUMMARY:

Quality Coordinator Specialist plays a critical role in driving organizational performance by transforming complex clinical and operational data into actionable insights that directly support quality, safety, and efficiency outcomes. This position is responsible for comprehensive data activities, including abstracting and reviewing medical records, collecting and validating data from multiple internal and external sources, and applying analytical methods to identify trends, variation, and opportunities for improvement. The Quality Coordinator Specialist will develop, maintain, and interpret dashboards, scorecards, and quality reports that inform leaders, clinicians, and frontline teams. These analytics will support strategic initiatives, regulatory compliance, accreditation readiness, value-based programs and evidence‑based performance improvement efforts. The role requires proactively identifying meaningful patterns within hospital and third‑party datasets, translating findings into clear recommendations, and partnering with operational leaders to implement sustainable quality and performance interventions. Working collaboratively with colleagues across St. Tammany Health System, the Quality Coordinator Specialist ensures that care delivery meets or exceeds established standards, evidence‑based guidelines, and all federal, state, and local regulatory requirements. Through rigorous data validation, stakeholder engagement, and continuous monitoring, this position strengthens the organization’s ability to measure, understand, and elevate the quality of care.

MINIMUM QUALIFICATIONS:

• Clinical healthcare preferred with at least 4-5 years in hospital and/or ambulatory settings (such as but not limited to data analytics, performance improvement, clinical)
• Master(s) preferred in Business, Public Health, Health Care Management, Nursing, or a related field.
• Knowledge of and experience with Electronic Health Records
• Knowledge of and experience with various data aggregation, analytical and report writing tools
• Experience with databases, data analysis and performance improvement.
• Experience collating/normalizing data from disparate systems.
• Demonstrated proficiency with Microsoft applications including Word, PowerPoint, Excel, Access and Outlook
• Experience with performance improvement methodology including Lean Six Sigma with belt level certification preferred.

OTHER SKILLS AND ABILITIES QUALIFICATIONS:

• Advanced Data Analytics & Interpretation
  Demonstrates the ability to synthesize large, complex clinical, operational, and financial datasets from multiple internal and external sources. Applies advanced statistical methods, comparative analytics, and trend analysis to identify variation, performance gaps, and emerging risks. Translates raw data into meaningful insights that inform executive decision‑making and drive strategic quality initiatives.
• Expertise in Data Validation & Quality Assurance
  Ensures the accuracy, reliability, and completeness of data through rigorous validation, reconciliation, and audit processes. Maintains a deep understanding of measure specifications, risk‑adjustment methodologies, and regulatory reporting frameworks to ensure all outputs meet required standards.
• Dashboard, Reporting & Visualization Proficiency
  Designs, develops, and maintains sophisticated dashboards, scorecards, and automated reporting tools using modern analytics platforms. Presents data in a clear, actionable manner tailored to diverse stakeholders, including executives, clinicians, and operational leaders. Communicates findings with clarity, highlighting implications, root causes, and priority areas.
• Strategic Insight Generation & Problem‑Solving
  Proactively leverages data to uncover actionable opportunities to improve quality, patient safety, efficiency, compliance, and accreditation readiness. Uses quantitative and qualitative evidence to recommend targeted interventions, forecast potential impacts, and support long‑term organizational improvement strategies.
• Regulatory, Accreditation & Evidence‑Based Standards Expertise
  Demonstrates knowledge of federal, state, and accreditation requirements (e.g., The Joint Commission, CMS). Ensures all analytical work aligns with evolving regulatory expectations and industry best practices. Utilizes evidence‑based guidelines to evaluate performance and identify areas requiring corrective action.
• Performance Improvement & Change Management Capability
  Applies Lean, Six Sigma, PDSA, and other improvement methodologies to guide teams through root‑cause analysis, workflow redesign, and solution implementation. Uses data to monitor intervention effectiveness and ensure sustained improvements.
• Cross‑Functional Collaboration & Stakeholder Engagement
  Works closely with leaders, clinicians, and interdisciplinary teams across St. Tammany Health System to ensure alignment between analytical findings and operational needs. Facilitates meaningful dialogue by converting complex data into practical, real‑world improvements that enhance the quality of care.
• High‑Level Critical Thinking & Analytical Judgment
  Demonstrates strong capacity to interpret ambiguous situations, evaluate competing priorities, and make informed recommendations. Uses analytical reasoning to anticipate downstream effects, identify systemic contributors to performance trends, and support proactive risk mitigation.

PHYSICAL DEMANDS:

Must possess good physical health. Some requirements include but are not limited to standing, sitting or walking for long periods of time. Lifting at least 20 pounds is required.
Physical Effort required:
Constant (67%-100%) –
Frequently (34%-66%) – NONE
Occasionally (1%-33%) – lifting, carrying, pushing/pulling, climbing (stairs, ladders, etc.), balancing, stooping, crouching, crawling, reaching, handling/feeling,talking, hearing, seeing

EMPLOYMENT

Each St. Tammany Health System staff member is expected to conduct himself or herself according to our mission, vision and values.

EQUAL OPPORTUNITY EMPLOYER

St. Tammany Health System is an Equal Opportunity Employer. St. Tammany Health System is committed to equal employment opportunity for all employees and applicants without regard to race, color, religion, sex, age, national origin or ancestry, citizenship, sexual orientation, gender identity, veteran status, disability status, genetic information or any other protected characteristic under applicable law.