Quality Coordinator Specialist

St. Tammany Parish Hospital; Chesapeake (VA); On-site; USD 65,000 - 95,000; Full time

Job summary

St. Tammany Health System is seeking a Quality Coordinator Specialist to transform complex clinical and operational data into actionable insights that support quality, safety, and efficiency outcomes.

This role includes abstracting and reviewing medical records, validating data, and building dashboards and reports for leaders and frontline teams. The position emphasizes collaboration with operational leaders to implement sustainable quality and performance improvements, ensuring regulatory

Qualifications

• Clinical healthcare experience in hospital/ambulatory settings.
• Minimum 4-5 years in data analytics or performance improvement.
• Knowledge of EHR systems and data validation.
• Lean Six Sigma with belt certification preferred.

Responsibilities

• Transform large clinical/operational data into actionable insights.
• Develop, maintain dashboards, scorecards, and quality reports.
• Collaborate with leaders to implement performance improvements.
• Ensure data quality, regulatory and accreditation readiness.
• Communicate findings clearly to executives, clinicians, and staff.
• Apply advanced analytics to identify trends and risks.

Skills

Data analytics

Performance improvement

Clinical healthcare

Microsoft Office

EHR knowledge

Lean Six Sigma

Education

Master's degree preferred in Business/Public Health/Health Care Management/Nursing

Tools

Electronic Health Records

Data aggregation tools

SQL/Databases

Reporting tools

Job description

At St. Tammany Health System, delivering world-class healthcare close to home is our goal. That means we are committed to attracting and retaining the very best professionals for every position in our health system. We believe the pristine beauty of St. Tammany Parish adds to our attractive compensation package. The health system is nestled in the heart of Covington on the north shore of Lake Pontchartrain. It is a peaceful, scenic, community-oriented area with an abundance of amenities to suit every taste.

JOB DESCRIPTION AND POSITION REQUIREMENTS

Scheduled Weekly Hours: 40

JOB SUMMARY

Quality Coordinator Specialist plays a critical role in driving organizational performance by transforming complex clinical and operational data into actionable insights that directly support quality, safety, and efficiency outcomes. This position is responsible for comprehensive data activities, including abstracting and reviewing medical records, collecting and validating data from multiple internal and external sources, and applying analytical methods to identify trends, variation, and opportunities for improvement. The Quality Coordinator Specialist will develop, maintain, and interpret dashboards, scorecards, and quality reports that inform leaders, clinicians, and frontline teams. These analytics will support strategic initiatives, regulatory compliance, accreditation readiness, value-based programs and evidence‑based performance improvement efforts. The role requires proactively identifying meaningful patterns within hospital and third‑party datasets, translating findings into clear recommendations, and partnering with operational leaders to implement sustainable quality and performance interventions. Working collaboratively with colleagues across St. Tammany Health System, the Quality Coordinator Specialist ensures that care delivery meets or exceeds established standards, evidence‑based guidelines, and all federal, state, and local regulatory requirements. Through rigorous data validation, stakeholder engagement, and continuous monitoring, this position strengthens the organization’s ability to measure, understand, and elevate the quality of care.

MINIMUM QUALIFICATIONS

• Clinical healthcare preferred with at least 4-5 years in hospital and/or ambulatory settings (such as but not limited to data analytics, performance improvement, clinical)
• Master(s) preferred in Business, Public Health, Health Care Management, Nursing, or a related field.
• Knowledge of and experience with Electronic Health Records
• Knowledge of and experience with various data aggregation, analytical and report writing tools
• Experience with databases, data analysis and performance improvement.
• Experience collating/normalizing data from disparate systems.
• Demonstrated proficiency with Microsoft applications including Word, PowerPoint, Excel, Access and Outlook
• Experience with performance improvement methodology including Lean Six Sigma with belt level certification preferred.

ADVANCED DATA ANALYTICS & INTERPRETATION

Demonstrates the ability to synthesize large, complex clinical, operational, and financial datasets from multiple internal and external sources. Applies advanced statistical methods, comparative analytics, and trend analysis to identify variation, performance gaps, and emerging risks. Translates raw data into meaningful insights that inform executive decision‑making and drive strategic quality initiatives.

EXPERTISE IN DATA VALIDATION & QUALITY ASSURANCE

Ensures the accuracy, reliability, and completeness of data through rigorous validation, reconciliation, and audit processes. Maintains a deep understanding of measure specifications, risk‑adjustment methodologies, and regulatory reporting frameworks to ensure all outputs meet required standards.

DASHBOARD, REPORTING & VISUALIZATION PROFICIENCY

Designs, develops, and maintains sophisticated dashboards, scorecards, and automated reporting tools using modern analytics platforms. Presents data in a clear, actionable manner tailored to diverse stakeholders, including executives, clinicians, and operational leaders. Communicates findings with clarity, highlighting implications, root causes, and priority areas.

STRATEGIC INSIGHT GENERATION & PROBLEM‑SOLVING

Proactively leverages data to uncover actionable opportunities to improve quality, patient safety, efficiency, compliance, and accreditation readiness. Uses quantitative and qualitative evidence to recommend targeted interventions, forecast potential impacts, and support long‑term organizational improvement strategies.

REGULATORY, ACCREDITATION & EVIDENCE‑BASED STANDARDS EXPERTISE

Demonstrates knowledge of federal, state, and accreditation requirements (e.g., The Joint Commission, CMS). Ensures all analytical work aligns with evolving regulatory expectations and industry best practices. Utilizes evidence‑based guidelines to evaluate performance and identify areas requiring corrective action.

PERFORMANCE IMPROVEMENT & CHANGE MANAGEMENT CAPABILITY

Applies Lean, Six Sigma, PDSA, and other improvement methodologies to guide teams through root‑cause analysis, workflow redesign, and solution implementation. Uses data to monitor intervention effectiveness and ensure sustained improvements.

CROSS‑FUNCTIONAL COLLABORATION & STAKEHOLDER ENGAGEMENT

Works closely with leaders, clinicians, and interdisciplinary teams across St. Tammany Health System to ensure alignment between analytical findings and operational needs. Facilitates meaningful dialogue by converting complex data into practical, real‑world improvements that enhance the quality of care.

HIGH‑LEVEL CRITICAL THINKING & ANALYTICAL JUDGMENT

Demonstrates strong capacity to interpret ambiguous situations, evaluate competing priorities, and make informed recommendations. Uses analytical reasoning to anticipate downstream effects, identify systemic contributors to performance trends, and support proactive risk mitigation.

PHYSICAL DEMANDS

Must possess good physical health. Some requirements include but are not limited to standing, sitting or walking for long periods of time. Lifting at least 20 pounds is required.

Physical Effort required: Constant (67%-100%) – Frequently (34%-66%) – NONE Occasionally (1%-33%) – lifting, carrying, pushing/pulling, climbing (stairs, ladders, etc.), balancing, stooping, crouching, crawling, reaching, handling/feeling, talking, hearing, seeing

EMPLOYMENT

Each St. Tammany Health System staff member is expected to conduct himself or herself according to our mission, vision and values. Please take time to review those expectations, which can be found by clicking here, before applying for employment. If you feel you are unable to demonstrate those characteristics, we respectfully request that you do not proceed with the application process.

EQUAL OPPORTUNITY EMPLOYER

St. Tammany Health System is an Equal Opportunity Employer. St. Tammany Health System is committed to equal employment opportunity for all employees and applicants without regard to race, color, religion, sex, age, national origin or ancestry, citizenship, sexual orientation, gender identity, veteran status, disability status, genetic information or any other protected characteristic under applicable law.

St. Tammany Health System is a full-service acute care facility that delivers today’s life‑improving procedures with the latest technology, highest quality and the utmost care to area residents. From wellness and prevention to diagnosis, treatment, rehabilitation and recovery, the St. Tammany Health System delivers the very latest technology, the most accomplished specialists and highly personalized, caring staff to ensure patients and their families receive world‑class healthcare close to home.

St. Tammany Health System is an independent service district in a clinically integrated partnership with Ochsner Health System. Together, the two organizations focus on aligning their healthcare offerings to best serve patients and families in west St. Tammany Parish and surrounding areas.