Quality Coordinator, Clinics

Freeman Health System; United States; On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Employer retirement match

Paid time off

Wellness program

Job summary

Freeman Health System is seeking a Quality Coordinator - Clinics to support quality improvement initiatives, ensure compliance with patient-focused care models, and drive performance improvements through analytics and staff training. The role collaborates with the Regional Quality Director to close gaps in care and ensure accurate reporting to payers.

You will monitor KPIs, coordinate clinic workflows, and provide ongoing staff education to sustain high-quality care and regulatory adherence

Qualifications

• Associate degree required in healthcare field.
• Bachelor's degree in nursing preferred.
• 2–4 years in quality improvement or population health in healthcare.

Responsibilities

• Implements and monitors quality initiatives to meet best practices and regulatory requirements.
• Supports clinic teams as SME on quality workflows and procedures.
• Coordinates patient outreach to close care gaps with timely follow-up.
• Optimizes schedules to address preventive and chronic disease gaps.
• Monitors KPIs and provides feedback to stakeholders.
• Conducts rounding with staff to identify workflow improvements.
• Assists in medical record audits and payer documentation.
• Delivers training sessions and ongoing staff support on quality initiatives.
• Collaborates with data analytics and population health to ensure accurate reporting.
• Maintains compliance with payer quality programs and incentives.

Skills

Quality improvement

Data analysis

Training staff

Communication

Education

Associate Degree in Healthcare Administration, Nursing, Public Health or related field

Bachelor's Degree in Nursing preferred

Job description

Our Mission

Our Mission To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.

Schedule

Schedule: Full-Time, Days. No holidays/no weekends. May be occasionally subject to irregular hours.

What You\'ll Do

The Quality Coordinator - Clinics is responsible for supporting quality improvement initiatives and ensuring compliance with patient-focused care models to achieve optimal healthcare outcomes. This role facilitates gap closure in patient care, ensures accurate data reporting to payers, and provides training to clinic staff on best practices for quality care workflows. The Quality Coordinator collaborates closely with the Regional Quality Director and other stakeholders to drive performance improvements based on internal and external metrics.

Responsibilities

• Implements and monitors quality improvement initiatives to ensure adherence to best practices, policies, and regulatory requirements.
• Supports clinic teams as a subject matter expert on quality-related workflows, ensuring staff adherence to established procedures.
• Coordinates and tracks patient outreach efforts to close gaps in care, ensuring timely follow-up on quality attribution reports.
• Optimizes provider schedules by ensuring appointments address preventive care and chronic disease management gaps.
• Monitors and analyzes key performance indicators (KPIs) related to quality measures, providing feedback and accountability to stakeholders.
• Conducts regular rounding with providers and clinic staff to reinforce best practices and identify workflow improvement opportunities.
• Assists in medical record audits, ensuring compliance with payer requirements and timely submission of quality-related documentation.
• Facilitates training sessions and provides ongoing support to enhance staff competency in quality care initiatives.
• Collaborates with data analytics and population health teams to ensure accurate reporting and performance tracking.
• Maintains compliance with all payer-specific quality programs, ensuring proper documentation and adherence to incentive program requirements.

Education and Experience

• Associate Degree in Healthcare Administration, Nursing, Public Health or related field required.
• Bachelor\'s Degree in Nursing is preferred.
• Experience of 2 – 4 years in quality improvement, population health or clinical operations within a healthcare setting.
• Experience working with payer quality programs and regulatory reporting is preferred.

Licenses and Certifications

• Certified Medical Assistant or Licensed Practical Nurse or Registered Nurse preferred along with Certified Professional in Healthcare Quality (CPHQ).

Freeman Perks and Programs

• Health, vision, dental insurance
• Retirement with employer match
• Wellness program with discounts to Health Insurance or Cash Bonus with Participation
• Milestone payments with longevity of employment
• Paid time off (PTO) or Flex time off (FTO)
• Extended Sick pay
• Learning Center designated only for Freeman Family members
• Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.

About Freeman Health System

Locally owned and nationally recognized, Freeman Health System is a not-for-profit health system serving communities across Missouri, Arkansas, Oklahoma, and Kansas through a network of hospitals, physician clinics, outpatient locations, and specialty services. The system includes Freeman Hospital West, Freeman Hospital East, Freeman Neosho Hospital, and the Freeman Health System facilities in Bentonville, Springdale, Willow Creek, and Siloam Springs. Freeman Health System also operates Ozark Center – the region\'s largest provider of behavioral health services, and offers comprehensive cancer, cardiology, neurology and neurosurgery, orthopedics, and women\'s and children\'s services. The system is supported by more than 7,000 employees and is the only Children\'s Miracle Network Hospital in a 70-mile radius. For more information, visit Freeman Health System.