Quality Coordinator

Harbor Point Behavioral Health Center; Portsmouth (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

PTO

Medical/Dental/Vision

401K with match

SoFi student loans

Career development

Job summary

Harbor Point Behavioral Health Center in Portsmouth, VA, seeks a detail‑oriented professional to ensure clinical notes and patient care documentation meet licensing and accreditation standards.

The role involves auditing records, generating reports, coordinating with medical staff, and supporting billing and compliance activities. Experience in medical records and knowledge of DMAS, CMS, and Joint Commission regulations preferred.

Qualifications

• Must be detail-oriented and possess superior documentation skills.
• Understanding of DMAS regulations as they relate to Psychiatric Residential Services, CMS and Joint Commission regulations.

Responsibilities

• Maintain Tracking Board, review notes for compliance, send out audit findings, conduct follow up, correction verification.
• Maintain Tracking Board, analyze data by creating pivot tables from EHR exports, send out audit findings, conduct follow up, correction verification.
• Audit of key initial assessments and reports, documenting findings on VA Medicaid Audit Tool, communicating findings and maintaining tool.
• Target audits based on the identified need.
• Summarize findings and supply data for weekly and monthly QAPI reports.
• Resource Liaison during site visits/surveys.
• Collect weekly billing reports from clinical staff, follow up on late reports, maintain Tracking Board.
• Export billing reports and audit clinical notes, request and follow up on corrections.
• Submit billing reports to Business Office weekly.
• Weekly ISP audit - update ISP Tracking Board and send out notifications.
• Medication Management Note insert support as needed, working with medical staff on clarifications.
• Follow up with staff from other departments on ISP deficiencies identified during final reviews.

Skills

Detail-oriented

Documentation skills

DMAS regulations

Education

Bachelor's in Human Services

High School Diploma or GED

Job description

Responsibilities

Harbor Point Behavioral Health Center offers intensive residential treatment services within a secure setting. Our programs are designed to meet the needs of youth ages 7-17 who are experiencing emotional, psychiatric and educational difficulties. In addition to our general psychiatric programs, we also offer specialty programs for youth with more serious challenges. Harbor Point and its programs are fully accredited by The Joint Commission and the Virginia Association of Independent Specialized Educational Facilities. We are licensed by The Virginia Department of Behavioral Health and Developmental Services and the Virginia Department of Education. We are a TRICARE®-approved and certified facility.

Position Scope

Responsible for ensuring the content of clinical notes pertaining to patient care, treatment and services is in compliance with all licensing, DMAS and Joint Commission regulations.

Full-Time Benefit Highlights

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!

Essential Functions

• Maintain Tracking Board, review notes for compliance, send out audit findings, conduct follow up, correction verification.
• Maintain Tracking Board, analyze data by creating pivot tables from EHR exports, send out audit findings, conduct follow up, correction verification.
• Audit of key initial assessments and reports, documenting findings on VA Medicaid Audit Tool, communicating findings and maintaining tool.
• Target audits based on the identified need.
• Summarize findings and supply data for weekly and monthly QAPI reports.
• Resource Liaison during site visits/surveys.
• Collect weekly billing reports from clinical staff, follow up on late reports, maintain Tracking Board.
• Export billing reports and audit clinical notes, request and follow up on corrections.
• Submit billing reports to Business Office weekly.
• Weekly ISP audit - update ISP Tracking Board and send out notifications.
• Medication Management Note insert support as needed, working with medical staff on clarifications.
• Follow up with staff from other departments on ISP deficiencies identified during final reviews.

Qualifications

An individual must be able to perform each essential function of the job satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Must be detail-oriented and possess superior documentation skills; have an understanding of DMAS regulations as they relate to Psychiatric Residential Services, as well as CMS and Joint Commission regulations.

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World's Most Admired Companies™ and in 2025, was listed in Forbes ranking of America's Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com.

Education

Qualifications

Bachelor's degree in Human Services field preferred; minimum of a High School Diploma or GED.

Experience

• Must have 1 - 3 years of experience in acute inpatient or residential psychiatric setting as a treatment team member.
• Must have at least one year of experience in medical records, coding/billing, or documentation oversight role.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.