Quality Coordinator

UGN, Inc.; Jackson (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

An innovative manufacturing company in Jackson, Tennessee, is seeking a Quality Coordinator to oversee quality assurance and customer service activities. The ideal candidate will have a Bachelor's degree, more than 3 years of related experience, and strong communication skills. Responsibilities include coordinating technical services, investigating complaints, and developing quality solutions. This position offers a chance to join a leader in the industry, contributing actively to a team-focused culture that values empowerment and professional growth.

Qualifications

• 3+ years of Quality-related experience and/or training.
• Knowledge of Quality Systems/ISO 9001 is preferred.
• Experience with Japanese automotive manufacturers is a plus.

Responsibilities

• Coordinate technical liaison services between management and customers/suppliers.
• Direct investigation of customer/supplier complaints regarding quality.
• Prepare and present technical and program information to team members.

Skills

Strong communication skills

Proficiency with Microsoft Office

Knowledge of Quality Systems/ISO 9001

Experience with Japanese automotive manufacturers

Education

Bachelor's degree or equivalent experience

Tools

Quality software

Job description

Join UGN: A Thriving Team, A Rewarding Career

At UGN, what truly sets us apart as a great place to work is our culture, which we call The UGN Way. The UGN Way is grounded in our commitment to our values of Respect, Trust, and Communication.

We are an agile organization of empowered Team Members working together to create outstanding results. We are proud of the success we achieve by collaborating exceptionally well, caring for one another, and holding ourselves and each other accountable to high standards.

Why Join UGN?

• Be part of arecognized industry leaderwith a proven track record of success.
• Thrive in a workplace that prioritizesTeam Member satisfactionand professional growth.
• Contribute to a culture grounded in values thatfoster collaboration and innovation.
• Make an impact both professionally and in the community.

At UGN, you’re not just joining a company – you’re joining a team that’s committed to excellence, empowerment, and making every Team Member feel valued.Explore the UGN Way today, and let’s create the future together.

Ready to take the next step?Apply nowand discover your place on the UGN team.

Welcome to UGN Jackson, Tennessee—a thriving hub of innovation and community spirit since 2002. What started with just 52 Team Members has grown into a dynamic team of over 300 dedicated Team Members, working together in a cutting‑edge, 220,000-square‑foot facility equipped with advanced manufacturing technologies.

UGN Jackson—where innovation meets heart, and excellence powers community!

The Quality Coordinator coordinates activities associated with quality assurance and customer service for the customer base. This role will develop strong customer/supplier relationships, providing direct contact and support for issues related to company products. This position is located at our Jackson, TN plant.

What you will do for UGN:

• Coordinate technical liaison services between management, production departments, sales department, and customer/suppliers with newly developed techniques or practices in processing company products.
• Coordinate technical liaison services to inform customer/supplier of new types, specifications, and end uses of products.
• Confer with production department managers to assist in specific classification of products from quality assurance position, to report on new product or process technology of competitors, and to discuss new specifications required by customer/supplier.
• Direct investigation of customer/supplier complaints regarding quality, tolerances, specifications, and delivered condition of products.
• Record, analyze, and inform concerned personnel of production quality assurance, and sales department of status and disposition of customer/supplier complaints and claims.
• Negotiate settlement of claims, for which the company is responsible, within limits prescribed by management.
• Plan and coordinate the analysis, inspection, design, test, and/or integration to assure the quality of assigned product or component.
• Review all purchased products or components and provides input to the decision of whether to accept the product and future purchases from the vendor.
• Document data obtained during all quality assurance activities, consistent with company policies and procedures.
• Develop new approaches to solve problems identified during quality assurance activities.
• Communicate significant issues or developments identified during quality assurance activities and provide recommended process improvements to management.
• Prepare reports to communicate involvement and results of quality assurance activities.
• Prepare and present technical and program information to team members and management.
• Direct technical and administrative workers engaged in quality assurance activities.
• Monitor customer portals and report technical findings / requirements through portal, electronic, and verbal communications
• Maintain regular attendance and punctuality.
• Other duties may be assigned.
• Direct supervision of Team Members may be required. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

What you will bring to UGN:

• Bachelor's degree (B.A.) from a four-year college or university or equivalent combination of education and experience.
• 3+ years of Quality-related experience and/or training.
• Knowledge of Quality Systems/ISO 9001 is preferred
• Experience with Japanese automotive manufacturers is a plus
• Strong communication skills with internal and external customers
• Proficiency with Microsoft Office applications - Word, Excel, Power Point; Microsoft Outlook; and Quality software.

We strive to ensure each team member feels valued, respected, and included and is presented with equal opportunities to be successful here at UGN. We are proud to be an equal‑opportunity workplace. UGN participates in E‑Verify. For more information, go to www.dhs.gov/E‑Verify. E‑Verify is a registered trademark of the U.S. Department of Homeland Security.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.