Quality Coordinator

Perimeter Healthcare; Garland (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Perimeter Healthcare in Garland, TX is seeking a Quality Coordinator to join our team and support patient safety, quality of care, regulatory compliance, infection prevention, patient satisfaction, and continuous performance improvement.

The role involves collecting and analyzing quality data, preparing reports, coordinating infection prevention activities, and collaborating with departments to promote regulatory compliance and ongoing enhancement of care quality.

Responsibilities

• Support the hospital's Quality/Performance Improvement and Risk Management programs in accordance with regulatory, accreditation, corporate, and hospital requirements.
• Collect, analyze, trend, and present quality and performance improvement data to leadership and committees.
• Identify performance gaps, patient safety risks, trends, and opportunities for improvement.
• Prepare quality reports, dashboards, summaries, charts, and presentations.
• Participate in quality improvement, process improvement, corrective action, and risk management initiatives.
• Assist with root cause analyses, audits, tracers, risk assessments, regulatory readiness, and follow-up monitoring.
• Coordinate quality assurance and infection prevention/control activities, including outbreak investigations and monitoring of corrective measures.
• Maintain accurate quality, risk, infection prevention, complaint, grievance, and performance improvement documentation.
• Prepare required monthly, quarterly, and annual quality reports.
• Collaborate with departments to promote patient safety, regulatory compliance, quality outcomes, and continuous improvement.
• Receive, document, track, and coordinate resolution of patient and family complaints and grievances.
• Ensure appropriate follow-up and documentation in accordance with hospital and regulatory requirements.
• Conduct patient rounding and engage patients and families to identify concerns and opportunities to improve the patient experience.
• Monitor patient satisfaction feedback and identify trends requiring corrective or preventive action.

Job description

Perimeter Behavioral Health is one of the nation’s leading mental and behavioral healthcare providers, delivering hope and healing through compassionate, evidence-based care. Our network includes inpatient psychiatric hospitals, residential treatment centers, and outpatient programs dedicated to helping patients achieve lasting recovery.

Perimeter Behavioral Hospital of Dallas is seeking a Quality Coordinator to join our team and support patient safety, quality of care, regulatory compliance, infection prevention, patient satisfaction, and continuous performance improvement.

Key Responsibilities

• Support the hospital's Quality/Performance Improvement and Risk Management programs in accordance with regulatory, accreditation, corporate, and hospital requirements.
• Collect, analyze, trend, and present quality and performance improvement data to leadership and committees.
• Identify performance gaps, patient safety risks, trends, and opportunities for improvement.
• Prepare quality reports, dashboards, summaries, charts, and presentations.
• Participate in quality improvement, process improvement, corrective action, and risk management initiatives.
• Assist with root cause analyses, audits, tracers, risk assessments, regulatory readiness, and follow-up monitoring.
• Coordinate quality assurance and infection prevention/control activities, including outbreak investigations and monitoring of corrective measures.
• Maintain accurate quality, risk, infection prevention, complaint, grievance, and performance improvement documentation.
• Prepare required monthly, quarterly, and annual quality reports.
• Collaborate with departments to promote patient safety, regulatory compliance, quality outcomes, and continuous improvement.

Patient Advocacy & Complaints

• Receive, document, track, and coordinate resolution of patient and family complaints and grievances.
• Ensure appropriate follow-up and documentation in accordance with hospital and regulatory requirements.
• Conduct patient rounding and engage patients and families to identify concerns and opportunities to improve the patient experience.
• Monitor patient satisfaction feedback and identify trends requiring corrective or preventive action.