Quality Control Technician

ITG Communications, LLC; Knoxville (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

ITG Communications, LLC is seeking a Quality Control Technician - Fulfilment to perform field audits, inspections, and quality checks on completed installations and service work. The role ensures compliance with client requirements, company standards, and safety regulations while supporting continuous improvement in technician performance and service quality.

Key duties include evaluating work against specifications, providing real-time feedback to technicians, verifying proper installation of

Qualifications

• High school diploma or equivalent preferred.
• 2–4 years of telecom installation/service/field operations.
• Field ops in telecom or broadband environments.
• Knowledge of installation standards and wiring.
• Experience with quality assurance processes and audits.

Responsibilities

• Conduct field audits and inspections of installations and service calls.
• Evaluate work quality against client specs and safety requirements.
• Identify defects and document findings accurately.
• Provide real-time feedback and coaching to technicians.
• Verify proper installation of broadband, video, and voice services.
• Complete audit reports and photo validation using company systems.
• Support retraining by identifying recurring quality issues.
• Participate in quality improvement initiatives.
• Maintain OSHA compliance and company policies.

Skills

Field audits

Quality assurance

Coaching technicians

Documentation

OSHA compliance

Safety awareness

Education

High school diploma

Job description

If you're ready to be part of a dynamic, innovative, and future-oriented team, then you've come to the right place. We're growing fast, and that growth means ample opportunity for motivated, qualified, and talented professionals just like you.

Purpose:

The Quality Control Technician - Fulfilment is responsible for performing field audits, inspections, and quality checks on completed installations and service work. This role ensures compliance with company standards, client requirements, and safety regulations while supporting continuous improvement in technician performance and service quality.

Responsibilities

• Conduct field audits and inspections of completed installations, service calls, and technician work
• Evaluate work quality against client specifications, company standards, and safety requirements
• Identify defects, installation errors, and compliance issues, and document findings accurately
• Provide real-time feedback and coaching to technicians in the field
• Verify proper installation of broadband, video, and voice services, including wiring, equipment setup, and signal quality
• Ensure adherence to SLA requirements, job scope, and customer experience standards
• Complete audit reports, documentation, and photo validation using company systems
• Support retraining efforts by identifying recurring quality issues and trends
• Participate in quality improvement initiatives and process standardization efforts
• Maintain compliance with OSHA regulations, client standards, and company policies

Key Measures / Key Performance Indicators:

• Audit accuracy and inspection completion rates
• Identification and reduction of repeat service issues
• Quality compliance scores and defect rates
• Technician improvement following coaching/retraining
• Documentation accuracy and timeliness
• Contribution to overall service quality and customer satisfaction

Requirements

Education:High school diploma or equivalent preferred

Experience:

2-4 years of experience in telecom installation, service, or field operations

Exposure:

• Field operations in telecom, broadband, or service delivery environments
• Installation standards, wiring practices, and customer equipment setup
• Quality assurance processes and audit procedures
• Interaction with technicians, supervisors, and customers in field environments

Factors critical to success at ITG Communications for this position:

• Strong attention to detail and commitment to quality and accuracy
• Ability to identify issues and provide constructive feedback and coaching
• Solid understanding of installation standards and customer experience expectations
• Effective communication with field teams and leadership
• Commitment to safety and compliance standards

Physical Requirements

• Ability to stand, walk, and perform physical labor for extended periods
• Ability to climb ladders and work at heights
• Ability to bend, kneel, crouch, and work in confined spaces
• Ability to lift, carry, and move materials up to 75 pounds
• Ability to operate tools and construction equipment safely
• Ability to work in all weather conditions and wear required PPE
• Must maintain a valid driver's license and operate company vehicles safely

ITG is an equal opportunity employer. We will consider all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.

Best in class employee training, safety programs and operational initiatives