Quality Control Supervisor - 2nd Shift

Saddle Creek Logistics Services; Belton (MO); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Annual bonus eligibility

Vacation and holiday pay

Life insurance

Short-term disability

Tuition reimbursement

Career development

Job summary

Saddle Creek Logistics Services in Belton, MO is seeking a Quality Control Supervisor to lead a team ensuring high-quality standards across the facility. You will drive accuracy, safety, and customer service while coaching staff and enforcing our quality policy.

You will prioritize workloads, audit processes, and communicate goals across departments to achieve continuous improvement in a fast-paced logistics environment.

Qualifications

• 2+ years leadership in a warehouse, distribution, fulfillment, or logistics environment.
• Proven ability to lead, motivate, and develop teams while fostering a collaborative work culture.
• Strong communication, interpersonal, and relationship-building skills across departments.
• Demonstrated problem-solving and decision-making with opportunities for process improvement and operational excellence.
• Experience managing multiple priorities in a fast-paced, high-volume setting with safety and quality goals.

Responsibilities

• Prioritize workloads according to production and planning needs.
• Ensure exceptional customer service KPIs (order fill rate accuracy, inspections, inventory accuracy).
• Audit processes to verify quality standards and identify root causes.
• Maintain and update work instructions and processes across departments.
• Communicate goals and improvements to associates and cross-functional teams.
• Maintain a clean, professional, and safe working environment.
• Coach and mentor staff; conduct annual performance reviews.

Skills

Leadership experience

Communication skills

Problem solving

Organizational skills

MS Office

WMS / OMS experience

Cross-functional collaboration

Education

High school diploma

Bachelor’s degree preferred

Tools

WMS / OMS systems

Job description

Why Work for Saddle Creek?Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.Location: Belton, MOShift: Monday - Thursday, 3:30 PM - 3:00 AMOverviewThe Quality Control Supervisor is responsible for leading a team of associates to ensure and maintain high quality standards throughout the facility. Supervisors will achieve a variety of goals including: accuracy, problem resolution, outstanding customer service, employee relations and maintaining a safe work environment.What you will do:Prioritize work load according to production and planning needsEnsure exceptional customer service key performance indicators (order fill rate accuracy, unannounced inspections, inventory accuracy, etc.)Understand quality standards and measure performance against those standardsAudit processes to ensure quality standards are being met and detect the root causes of problemsProvide quality standards and defect ranges (panoplies) as needed for productionMaintain and update work instructions and processes across departmentsEffective communication with other departments in the organization and with our customer.Maintain a clean, professional and safe working environment by meeting or exceeding SCLS corporate safety goalsPromote constant and measurable improvement; teach and enforce SCLS’ Quality Policy at all timesEffectively communicate SCLS goals, expectations, areas for improvement and successes to associatesConduct annual performance reviews for all staff within the departmentPersonally coach, train and mentor direct reports to ensure personal growth and career developmentCreate and maintain daily, weekly, and monthly quality reports that will be shared with multiple layers of managementOur ideal candidate will have…2+ years of leadership experience in a warehouse, distribution, fulfillment, or logistics environmentProven ability to lead, motivate, and develop teams while fostering a collaborative and positive work cultureStrong communication, interpersonal, and relationship-building skills with the ability to effectively partner across departmentsDemonstrated problem-solving and decision-making abilities with a track record of identifying opportunities for process improvement and operational excellenceExperience managing multiple priorities in a fast-paced, high-volume environment while maintaining focus on safety, quality, service, and productivity goalsStrong organizational skills with the ability to plan, prioritize, and execute multiple projects simultaneouslyProficiency with Microsoft Office applications and experience working with WMS, OMS, or related operational systemsAdaptable and agile mindset with the ability to learn new processes, support cross-functional operations, and thrive in changing business conditionsSound judgment and analytical skills to address operational challenges and drive resultsHigh school diploma requiredIt’s not required, but it would be even better if you have…Bachelor’s Degree preferredLean Six Sigma and continuous improvement training and experience a plusSupply chain/logistics experience preferred#LI-MC1.Benefits:Benefits package including medical, dental, vision, HSA, and medical reimbursementAnnual bonus eligibility401(k) matchVacation and holiday payEmployee assistance and identity theft protectionCareer development and opportunity for internal promotionsTuition reimbursement for further educationCompany paid life insurance and short term disabilitySaddle Creek is an Equal Opportunity employer and an Affirmative Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here . View the E-Verify Posting here .Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to [e-mail] and let us know your contact information and the nature of your request.